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“Over-priced food and poor, indifferent service”

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The Norfolk Arms Inn
Ranked #7 of 11 Glossop B&B and Inns
Certificate of Excellence
Montreux, Switzerland
Level 3 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Over-priced food and poor, indifferent service”
Reviewed April 28, 2012

My family and I visited this pub/hotel on Wednesday, 18th April 2012. The rain was absolutely sheeting down, and so we rushed across the busy crossroads towards the Norfolk. Sadly the door was locked, and as the Town Hall clock chimed mid-day (the opening time of the establishment) a crowd of be-draggled, hungry folk had already gathered in the porch (thank goodness there was a porch!); still the door was locked. My mum was one of several elderly people needing a seat indoors. I watched the landlord waltz past the door to the bar, completely blanking us all (I have been disappointed by the rather brusque landlord before, but on this occasion he excelled himself), and still we waited. Then 'Hey Presto!' he is at the door, unlocking it. Instead of welcoming us in he ignored his customers, and instead blocked our entry by stooping down to collect his mail!! He then retreated to his hiding-place behind the bar.
We were the first party through the door, and yet we waited a very long time for a waitress to come to our table. In the meantime I went to the bar to get some drinks, and our charming host was obstructive, stating that 'We have had a rush, on, the girls will take your drinks order shortly'. The joke lay in the fact that the pub had opened just a few minutes ago - and we were the first customers! I returned to my table not too happy. When we finally were attended to, my mum was told that she couldn't have a half-pint of lemonade, only a pint because "The button on the machine only does pints".
The menu is extremely over-priced i.e. average cost of 9 pounds for a main course! I really don't know how they get away with it.....most people were have ing the soup and a sandwich for just under 7 pounds, bad enough. And the food is very, very average for this exorbitant price. The waitresses are not good at their job. They are not attentive, and when we wanted the bill we had to get up and find someone....it was then slammed down on the table at the opposite end to where we were sitting!
In conclusion, do not expect 'old world charm' at this coaching inn, once the pride of Glossop (I was born and bred there). Holt breweries run it, I think; they should be ashamed of themselves. It has so much potential, but absolutely nothing going for it at present.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Poochypoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Southampton, United Kingdom
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 10, 2011

First impressions are good, free car park at front and a nice bar. Our room was big and clean with quiet a modern bathroom.

The building is old and probably listed so there is no double glazing or secondary glazing, the room was very noisy, not from the pub downstairs but from outside and there was a very noisy fan that went all night. A room at the front could have been a bit better. The pub is by a very busy crossroads and the traffic never seemed to stop plus there was a lot of noise late at night from people leaving a local late night bar.

The other problem we had, and if we had been made aware of this before we booked we would have gone elsewhere, is you do not get given a key to come and go as you please, and they lock the doors at night and on the weekend if you are not in by 1am you will be locked out! this is not negotiable, we did try as we had come up to attend a party, so we had to leave early to get home, a real shame.

The staff were pleasant, breakfast served up to 0930, you have to check out by 10.00.

Room Tip: if you want to stay out late, stay somewhere else.
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  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank emac68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level 4 Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 5, 2011

We found the Inn from the tourist info board which turned out to be just round the corner. There is no one to assist with accommodation, just a list and plenty of leaflets about attractions in the area. We were shown the room before committing but were happy to go ahead as it was clean and just what we were looking for for one night. The fittings are pretty corporate but nice bed cover and bed and clean bathroom and what turned out to be a very good shower. We ate in the hotel before heading out for the afternoon and the food was nice although we had quite a wait and it did not seem that busy. The bar area is pleasant and spacious and has a huge TV near the entrance, must be very popular with sports fans !!

Breakfast was at 9.00 but if you are a light sleeper , chances are you will be awake well before as the hotel is situated adjacent to the two main roads into Glossop and I could hear delivery vehicles and general traffic from early in the morning. You can even hear the beep from the pedestrian crossing 'green man' !!

They need to tidy up their window boxes as the one outside our room was very sad.

Breakfast was a little disappointing as the scrambled eggs were a bit odd, slightly grey looking !! and the coffee was not very hot. We appeared to be the only guests as no one else appeared while we were eating although not sure how long breakfast goes on until so maybe others were lying in.

In all, fine for a couple of nights but a bit cramped for longer and soulless. We ate in a local Indian just down the street called Naseeb. Very good Indian meal and not too expensive. Also had very friendly and chatty staff who made us very welcome.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Norfolk Arms Inn

Property: The Norfolk Arms Inn
Address: Norfolk Square, Glossop SK13 8BP, England
Location: United Kingdom > England > Derbyshire > Glossop
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #7 of 11 B&Bs / Inns in Glossop
Number of rooms: 5
Official Description (provided by the hotel):
A popular town centre venue with a quaint cobbled courtyard serving great food and beers, with live sports, fun quiz nights and 5 luxury en-suite rooms for Bed & Breakfasts. The Norfolk Arms also has dog friendly areas where you and your furry companion can sit back and relax. Situated in the centre of the history Market Town, gateway to the Peak District. It's the perfect place to enjoy some home-cooked meals with a good night's rest in any of our five en-suite rooms. There is a separate sports lounge to watch all your favourite sports teams live. We serve cake and coffee, sandwiches, breakfasts and light lunches from 10am onwards with mains served from 12pm - 8pm every day. We will also have the bar open from 10am. ... more   less 
Also Known As:
The Norfolk Arms Inn Glossop, United Kingdom

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