My family and I visited this pub/hotel on Wednesday, 18th April 2012. The rain was absolutely sheeting down, and so we rushed across the busy crossroads towards the Norfolk. Sadly the door was locked, and as the Town Hall clock chimed mid-day (the opening time of the establishment) a crowd of be-draggled, hungry folk had already gathered in the porch (thank goodness there was a porch!); still the door was locked. My mum was one of several elderly people needing a seat indoors. I watched the landlord waltz past the door to the bar, completely blanking us all (I have been disappointed by the rather brusque landlord before, but on this occasion he excelled himself), and still we waited. Then 'Hey Presto!' he is at the door, unlocking it. Instead of welcoming us in he ignored his customers, and instead blocked our entry by stooping down to collect his mail!! He then retreated to his hiding-place behind the bar.
We were the first party through the door, and yet we waited a very long time for a waitress to come to our table. In the meantime I went to the bar to get some drinks, and our charming host was obstructive, stating that 'We have had a rush, on, the girls will take your drinks order shortly'. The joke lay in the fact that the pub had opened just a few minutes ago - and we were the first customers! I returned to my table not too happy. When we finally were attended to, my mum was told that she couldn't have a half-pint of lemonade, only a pint because "The button on the machine only does pints".
The menu is extremely over-priced i.e. average cost of 9 pounds for a main course! I really don't know how they get away with it.....most people were have ing the soup and a sandwich for just under 7 pounds, bad enough. And the food is very, very average for this exorbitant price. The waitresses are not good at their job. They are not attentive, and when we wanted the bill we had to get up and find someone....it was then slammed down on the table at the opposite end to where we were sitting!
In conclusion, do not expect 'old world charm' at this coaching inn, once the pride of Glossop (I was born and bred there). Holt breweries run it, I think; they should be ashamed of themselves. It has so much potential, but absolutely nothing going for it at present.
- Official Description (provided by the hotel):
- A popular town centre venue with a quaint cobbled courtyard serving great food and beers, with live sports, fun quiz nights and 5 luxury en-suite rooms for Bed & Breakfasts. The Norfolk Arms also has dog friendly areas where you and your furry companion can sit back and relax. Situated in the centre of the history Market Town, gateway to the Peak District. It's the perfect place to enjoy some home-cooked meals with a good night's rest in any of our five en-suite rooms. There is a separate sports lounge to watch all your favourite sports teams live. We serve cake and coffee, sandwiches, breakfasts and light lunches from 10am onwards with mains served from 12pm - 8pm every day. We will also have the bar open from 10am. ... more less
- Also Known As:
- The Norfolk Arms Inn Glossop, United Kingdom