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“Fantastic staff”

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Innkeeper's Lodge Castleton, Peak District
Ranked #1 of 1 Hotels in Castleton
Hereford, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Fantastic staff”
4 of 5 bubbles Reviewed April 17, 2014

Stayed here for two nights In a double room B&B basis. Lovely big room But the main selling point of the hotel is its staff. They were all excellent, very friendly & nothing seemed too much trouble. The food was excellent although slighlty on the large size so care should be used when ordering. Will definitely stay here again and would recommend to any one who is looking for a nice friendly place to stay.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Georgina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Castleton, Peak District, responded to this review, April 19, 2014
Thank you very much for your recent review on Trip Advisor. We were very pleased to read that you had a positive time here with us at The Castle, Innkeeper's Lodge, Castleton. Our teams love to hear when they have done a good job and we have replied to you personally about your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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313 reviews from our community

Traveler rating
    89
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    60
    28
    17
See reviews for
48
199
5
5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • Any
English first
Cambs
Level Contributor
117 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed April 14, 2014

Stayed here on a B&B break for 1 night in a double en suite room. Arrived a couple of hours before official check in but because the room was ready, we were allowed to check in early, which was a nice touch. The staff are really friendly and appear eager to please. We stayed in room 2. Large room overlooking the car park and outside accommodation. The room itself was perfectly clean and adequate but the toilet seat needs replacing asap! It had a very dark brown stain under the seat which was obviously years of being soaked in urine - not very pleasant at all and the reason I am rating the cleanliness as poor. The mattress was not the most comfortable in the world but then I wasn't expecting 5* luxury. However, the worst thing about room 2 was the fact it was so noisy being directly over the bar area and up until 11pm it was thumping bass from the continuously played music interspersed with deep loud guffaws from the revellers downstairs. In fact, it was so loud we could barely hear the tv in our room. Obviously no soundproofing. I have stayed in pubs before but never in a room that was subject to this much noise. Thankfully, I had ear plugs with me. Breakfast (excellent) was included in our room rate and this, along with the staff, are The Castle's saving grace. I would probably stay here again but not in room 2!

Room Tip: Avoid room 2 if you want peace and quiet.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsHolidayJunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Castleton, Peak District, responded to this review, April 19, 2014
Your review is very helpful to us, and we will take note of the points you have made following your visit to The Castle, Innkeeper's Lodge, Castleton.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
england
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed April 3, 2014

We visited The Inkeepers Lodge for a Mother's Day lunch,6 adults and one child. The food was excellent,far too much for most adults to finish it.the childs portion was also enough for an adult. My wife said she wished she had ordered a child's portion as she had to leave some food. The beer was top class, and I sat by the lovely open fire(something I miss these days). The service was also excellent, nothing was too much trouble. Having enjoyed it so much, my wife and I are hoping to stay a couple of nights later this month. I roamed Castleton as a teenager and our visit brought back good memories ( I am now 71). So we are looking forward to a couple of days on our own,

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank magpiesengland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Castleton, Peak District, responded to this review, April 6, 2014
Thank you for taking the time to review your visit to The Castle, Innkeeper's Lodge Castleton and we were delighted to read that you enjoyed your time with us. On behalf of all the team we look forward to welcoming you back in the near future and we have replied to you personally asking for a little more information
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bollington, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed March 31, 2014

We stayed in the ground floor Annexe, which was dated and a bit scruffy. The noise from upstairs was amusing at first but then got quite annoying. Lunch was actually very nice, we had the mixed platter to share. Luckily we had the Continental Breakfast and there didn't seem to be anybody else around so we helped ourselves. I wouldn't recommend this hotel as it is expensive for what you actually get. The owners are cashing in on the surroundings.

Room Tip: Stay in the second floor of the Annexe or the hotel.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 6735cath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Castleton, Peak District, responded to this review, April 3, 2014
Thank you for your review, we do appreciate that you have taken the time to share your comments following your recent visit to The Castle, Innkeeper's Lodge Castleton .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockport, United Kingdom
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed March 2, 2014 via mobile

Stayed at the castle for my fathers birthday at the end of January. Check in was quick and easy. All the staff were excellent and very nice. Room was in the annex so very quiet - no noise! Large room with all amenities. Big tv comfy bed. The evening meal was excellent, Richard welcomed us in the dining area and was very helpful. Dinner was excellent, as it was also Burns Night, we ate off the specials menu which included haggis! Nice to sit by the fire after dinner, however there are only a few seats to sit and drink, so normally the first to be taken! Would be even better if there was more comfy sofas around the fires. The castle is a great base for visiting the local area. I would defiantly recommend The Castle and hope to visit again soon.

Stayed January 2014, traveled with family
Helpful?
Thank Jo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Castleton, Peak District, responded to this review, March 6, 2014
Thank you very much for your recent review on Trip Advisor. We were very pleased to read that you had a positive time here with us at The Castle, Innkeeper's Lodge Castleton. Our teams love to hear when they have done a good job and we have replied to you personally about your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kenilworth, United Kingdom
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed February 14, 2014 via mobile

This was our second visit to the Castleton Innkeepers Lodge. The last time we visited it was experiencing a heatwave, this time a storm - we seem to arrive during extremes of weather. We arrived early and enjoyed a coffee next to an open fire whilst our room was readied. We were given a room in the main building which was spotless and very welcoming. That evening we enjoyed Pie Night at the hotel and had an excellent meal. Our only criticism was that the place did feel cold - minimal heat from the radiators and no open fires. I suspect that was possibly due to only a few people being in that evening. We were woken up at 6.55am to the sound of a vaccumn cleaner. I appreciate that an inn needs to be cleaned at some point but I did think that was a little inconsiderate. Our next challenge was the window cleaner at 8.30am - again, that seems a bit inconsiderate in a hotel that was predominantly empty - could the guest rooms not have waited until after breakfast? Breakfast was traditional Innkeepers Lodge fayre and was fine. Throughout our stay the staff were friendly and helpful. Overall we enjoyed our visit and we would return.

Stayed February 2014, traveled as a couple
Helpful?
Thank Chris O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Castleton, Peak District, responded to this review, February 15, 2014
Thank you for your positive review following your recent visit. We are passionate about getting it right and your feedback will help us to achieve this aim. We really hope you will visit us again and we have sent you a personal reply.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
1 review
4 of 5 bubbles Reviewed February 7, 2014

We have just returned from a stay at the Innkeeper`s lodge in Castleton. On our arrival we were greeted by a friendly chap called Richard, who could not have been more welcoming and polite. He was kind enough to give us a complimentary bottle of champagne as it was my birthday. We regularly saw him and enjoyed a chat!
The food at the castle was lovely, the gormet chips were amazing! I found the beef and merlot pie exquisite.
A lovely touch which my husband and I really appreciated was from Ali the housekeeper. We had bought and bottle of our own champagne and had left it in our room. She had gone to the effort of putting it in an ice bucket, provided 2 champagne glasses and some fresh daffodils.

During our stay unfortunately the fire alarm tripped in the middle of the night on two consecutive nights, but I was quite reassured to know they worked! The manager and staff could not have been more apologetic.
Castleton itself is beautiful and idyllic. The Castle made a great base to explore the rest of the Peaks. We would recommend it as a place to stay. The only criticism would be the breakfast. It would have been nice to have a cooked option (either added to the price or an optional extra) as a fry up could only be ordered at the weekend.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lauren J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Castleton, Peak District, responded to this review, February 10, 2014
Thank you for your kind review. All the staff here find it very encouraging to see feedback, and we are pleased that you enjoyed the experience when you visited us recently. We would love you to visit again, and have replied to you personally.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Innkeeper's Lodge Castleton, Peak District

Property: Innkeeper's Lodge Castleton, Peak District
Address: Castle Street | Hope Valley, Castleton, Peak District National Park S33 8WG, England
Phone Number:
Location: United Kingdom > England > Peak District National Park > Hope Valley > Castleton
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Castleton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Innkeeper's Lodge Castleton, Peak District 3*
Number of rooms: 15
Official Description (provided by the hotel):
If you're looking for a hotel in the Peak District, Innkeeper's Lodge in Castleton occupies a magical spot in a beautiful corner of Derbyshire.Nestled amongst the hills of Hope Valley, and surrounded by stark limestone crags, wild moors, sheer rock edges and intriguing caves, it's clear to see why Castleton is known as the honey-pot of the Peak District.A coaching inn since the 1800s, The Castle is tucked underneath haunted Peveril Castle, from which it takes its name. Country pubs don't come much cosier. Here you can refuel with heart-warming pub-food, well-kept cask ales and well-chosen wines, before retiring to one of the comfy, characterful rooms.The Castle is close to four show caverns, where you can explore vaulted chambers, bottomless pits, gemstone mines and underground canals via boat. There's plenty more to see and do nearby, with some of the country's best footpaths winding through the stunning scenery of the Peak District National Park. ... more   less 
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Also Known As:
Castle Hotel Castleton
Innkeeper's Lodge Castleton, Peak District England

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