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“Excellence as standard!” 5 of 5 bubbles
Review of The Priest House by the River

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The Priest House by the River
Certificate of Excellence
Wolverhampton, United Kingdom
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Excellence as standard!”
5 of 5 bubbles Reviewed February 20, 2011

My husband and I have just returned from a wonderful two day break at this lovely hotel.
The weather was diabolical, but it didn't ruin our time there.
The standard of service we received was excellent. Nothing was too much trouble.
My husband is a Coeliac. I was asked at time of booking for any special dietary requirements; but have been asked this before and still experienced problems. Not this time. They had the most delicious homemade gluten free bread available at each meal. We were very impressed.
The room was spotlessly clean and the housekeeping service was second to none. A loveley man came around on both evenings asking if we required a turn down service and if we needed any supplies replenished (coffee, toiletries).
The food - what can I say ? OUTSTANDING!! Both in the restaurant and the Brasserie. We ate in both.
My only criticism and it is very small - the public areas were a little on the chilly side, they needed to turn the heat up a fraction.
Other than that - 10/10 overall score. We will be returning.

Thank you for a lovely weekend.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Evos2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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690 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • English first
  • German first
  • Any
English first
Lytham St Annes England
Level Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed February 15, 2011

What a pleasant surprise arriving at The Priest House Hotel right at the the end of a lane by the river Trent. Outstanding staff - friendly, helpful and obviously well trained. First class special Valentines evening meal in the restaurant in addition to a well presented breakfast with food cooked to order.

This is the smallest of the Hand Picked Hotels we have stayed at but without doubt we will return, probably in summer to experience eating outside in the evening sunshine!

Just a comment - the bedroom and bathroom really would benefit from brighter lighting!

  • Stayed February 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NWCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed February 13, 2011

My husband and I were given a gift voucher for afternoon tea at the Priest House Hotel. The leaflet promised fine china, a beautifully dressed table, leaf tea and home-made preserves. In reality the crockery was not china (but ok), the preserves were commercially produced in a jar, the tea was the bag variety and the table plastic, easy to wipe down. The sinks in the ladies' loo were grubby. The service was fine and I do think the sandwiches were freshly made. I wrote to the hotel manager and received a letter by return saying that he had drawn these comments to the attention of a senior manager and also the head chef. I replied asking if they would let me know what improvements would be made. So far so bad! No reply. Ask carefully what you will actually receive for such a gift voucher and if it will match what was promised!

  • Stayed January 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank dancer187048
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed January 20, 2011

Hidden away at the end of a country road and on the bank of the river Trent this is a great find. As with all HP Hotels we have tried the service is absolutely first rate, rooms well appointed and comfortable and the menu adventurous and delicious.
(Deleted and reposted to allow a small edit)

  • Stayed January 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GrumpyOldGet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 23, 2010

I'm really not sure why this hotel gets negative reviews on here. We got married at this hotel and would have no problem recommending it to anyone (weddings and hotel guests). Jennie the wedding planner couldn't do enough to help and every member of staff we spoke to from planning until the big day was very friendly and welcoming. The food was exceptional with the restaurant serving local produce and being listed in the Michelin guide. The drinks are expensive but like others have said no more expensive than similar hotels. Wedding packages do sometimes include complementary £500 behind the bar which helps so it won't hurt to ask! The day itself ran very smoothly, our reception rooms looked fantastic and the staff couldn't do enough to help any of our wedding guests. The morning after we got our own private breakfast room with all our guests around a private table which was the perfect ending and a great time to say goodbyes. Really recommended.

  • Stayed November 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LookItsJonno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wendyducati
Level Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed November 22, 2010

All the members of staff ( reception/bar/waiting ) I encoutered during our one night stay were, without exception, polite, friendly and showed excellent levels of care and service above what you normally get, even the gardener/cleaner was polite/greeted us. This I put down to good positive team leadership from the top, and not just the fact they are all 'just like that' naturally!

Bar food was very tasty, would definately eat there again and I hope we have time to try the 3 course £32.50 2 rosette menu next time. Yes, drinks are possibly expensive as other reviews have suggested, a single bombay + tonic is £5.70 but you are in an attaractive and pleasant environment, not a gotty pub.

Only downside for us was our cottage room right next to the traffic entering and leaving the site which woke us up during the night several times and at 6am/7am in the morning (staff arriving). Next time we would ensure we had a larger, quieter room and pay more. Management did reduce the bill, which was nice and I didn't expect. Room was very clean, newly and tastefully re-furbished, bathroom too small for anyone carrying excess weight though, max 18stone I would guess due to its narrowness.

Overall impressed by this hotel. Lovely location for wedding and photos!

  • Stayed November 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wendyducati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
2 of 5 bubbles Reviewed September 19, 2010

I was really looking forward to my stay at this hotel but was disappointed as soon as I found my room. I was staying in the first floor of the cottages which is away from the main part of the hotel. To get to the first floor you have to walk up a steep set of external tiled stairs (slippery when wet!) at the side of the building. The stairs made the cottages feel really cheap as there was falling down fence panels and paint peeling off the walls. The room was very tired and in need of painting - you could see where walls had been patched up with poly-filla but then not painted, windows were dirty and the carpet stained. The TV remote control was really dirty. In the bathroom there was no heated towel rail so towels were stored under the sink. The extractor fan was filthy and needed a good clean.

Overall, a lovely location but a very disappointing room.

  • Stayed August 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank malted_milk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Priest House by the River

Property: The Priest House by the River
Address: Kings Mills, Castle Donington DE74 2RR, England (Formerly The Priest House Hotel)
Location: United Kingdom > England > Derbyshire > Castle Donington
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Castle Donington
#3 Luxury Hotel in Castle Donington
#5 Romantic Hotel in Castle Donington
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Priest House by the River 4*
Number of rooms: 42
Official Description (provided by the hotel):
Set in a tranquil and stunning location on the banks of the River Trent, The Priest House's history is a rich one that can be traced back almost 1,000 years. Built around a mill tower with its very own water wheels, this 42 bedroom hotel is perfectly placed for a romantic break, an exclusive conference venue or a picture perfect wedding. We've hand-picked a fine selection of food and drink to compliment the charm and romance of our English Countryside setting. Fine dine in our beautiful dining room or relax in our newly renovated and re-named Millstream Bar & Terrace where you can enjoy al fresco dining overlooking the River Trent in the Summer months. We invite you to come and relax and really feel at home with us. ... more   less 
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Also Known As:
Priest House Hotel Castle Donington
Priest Hotel Castle Donington
The Priest House By The River Castle Donington, United Kingdom

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