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“You must be joking” 2 of 5 bubbles
Review of Hilton East Midlands Airport

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Hilton East Midlands Airport
Certificate of Excellence
Colorado Springs, Colorado
Level Contributor
81 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“You must be joking”
2 of 5 bubbles Reviewed June 22, 2007

First the good points: the room was spacious and clean, the staff was very helpful, the breakfast was outstanding.

But really, all that is overshadowed by the ridiculous charges this hotel imposes on the customers. ₤3 for the "pleasure" of parking at a hotel? ₤2.30 --- that's not a typo -- for a small bottle of Diet Coke? As for the bar prices--I agree with the other reviewers, they are absolutely outrageous. The bar staff seemed sheepishly embarrassed about them they were so high.

There's no reason for me to stay there again.

Stayed June 2007
Helpful?
4 Thank Rathskeller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (170)
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English first
Newcastle upon Tyne
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed June 16, 2007

We have just spent a night at Hilton East Midlands Airport for a family wedding celebration.

It IS in a convenient location and, despite being so near to the M1 and the airport, we were untroubled by traffic or aircraft noise. However we did have a room overlooking the car park which is on the opposite side of the hotel to the motorway.

We didn't have time to use the gym/pool and the evening food was part of the wedding reception package and was fine. Breakfast was slightly better than average with all food appearing to be freshly cooked.

However our biggest gripe was the cost of drinks (I dread to think of the total cost of the wine provided for the wedding guests by the family). A pint of lager & a large glass of wine was £11.70. I thought I'd misheard the price and received a surly response when I checked: beer £3.75, wine £7.95 (that's for a glass not the bottle).

When will hotels realise that its poor economics to inflate the prices so much. Once bitten, twice shy - in the end we spent less than we would have normally as I'd rather go without than feel ripped off. As a result, I've decided not to use the Hilton chain again & have booked elsewhere for a forthcoming trip to London.

  • Liked — Location
  • Disliked — Cost of drinks
  • Stayed June 2007, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Runner57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teesside
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed May 26, 2007

This is a very poor example of an Airport Hotel & one to be avoided if you can.
Whilst Rooms are clean & fresh if not a little old fashioned the extras chraged by the Hotel are a scandal. The fully inclusive breakfast & dinner price is a take on. The choice of menu is very limited & you end up paying a lot more to eat something reasonable. Bar prices are an insult and the tray charge for needing breakfast before it is avaiable is again a con. Plus you are charged £5 for the pleasure of parking your car overnight - a rip off & the car park is not secure!
The Holiday Inn or Premier Inn which are both nearer the Airport are certainly worth a try. After experiencing this hotel I will be giving the Hilton chain a miss altogether in the future.

  • Liked — Easily located off the M1
  • Disliked — Everything
  • Stayed May 2007, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank Eastieboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed April 25, 2007

I had to cancel the hotel as was caught in the Easter rush driving from Brussels on 5th April. No problem cancelling/ paying the room but I have made 7 long distance calls, 5 emails and I still do not have a copy of the bill after 21 days. Take your money and run. No apathy demonstrated in the complaints process, just the usual blah blah. This process has cost a small sum and not even stayed there, but will definitely stay away.

Did receive an invoice after 15 days but was made out to the wrong name, although the envelope was addressed to me. Why would staff say that they will send, when they don't - 3 times???!!

  • Liked — Never stayed there but was charged the room rate and still await the invoice
  • Disliked — Accounts and Complaints lack of interest
  • Stayed April 2007, traveled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank PAndyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton East Midlands Airport

Property: Hilton East Midlands Airport
Address: Junction 24, M1, Derby Road, Castle Donington DE74 2YW, England
Phone Number:
Location: United Kingdom > England > Derbyshire > Castle Donington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Castle Donington
#3 Family Hotel in Castle Donington
#4 Romantic Hotel in Castle Donington
#4 Business Hotel in Castle Donington
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton East Midlands Airport 4*
Number of rooms: 152
Official Description (provided by the hotel):
IMPORTANT TRAVEL ADVICE: When travelling to the hotel and using a satnav, please search for the hotel name in the 'points of interest' or 'hotel search' section of your device. The reason is the hotel postcode covers such a large area that it can be imprecise on some devices. Please also note that if your satnav's maps are not up to date this can also cause misguidance, especially on tomtom devices. We strongly advise you to refer to our directions page on the hotel website ... more   less 
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Also Known As:
Hilton East Midlands Airport Hotel Castle Donington
Hilton Hotel Derby
Hilton Derby
Derby Hilton
Hilton East Midlands Airport Castle Donington, United Kingdom

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