I had to cancel the hotel as was caught in the Easter rush driving from Brussels on 5th April. No problem cancelling/ paying the room but I have made 7 long distance calls, 5 emails and I still do not have a copy of the bill after 21 days. Take your money and run. No apathy demonstrated in the complaints process, just the usual blah blah. This process has cost a small sum and not even stayed there, but will definitely stay away.
Did receive an invoice after 15 days but was made out to the wrong name, although the envelope was addressed to me. Why would staff say that they will send, when they don't - 3 times???!!
- Official Description (provided by the hotel):
- IMPORTANT TRAVEL ADVICE: When travelling to the hotel and using a satnav, please search for the hotel name in the 'points of interest' or 'hotel search' section of your device. The reason is the hotel postcode covers such a large area that it can be imprecise on some devices. Please also note that if your satnav's maps are not up to date this can also cause misguidance, especially on tomtom devices. We strongly advise you to refer to our directions page on the hotel website ... more less
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- Also Known As:
- Hilton East Midlands Airport Hotel Castle Donington
- Hilton Hotel Derby
- Hilton Derby
- Derby Hilton
- Hilton East Midlands Airport Castle Donington, United Kingdom