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“Excellent for Park and Fly”

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Hilton East Midlands Airport
Certificate of Excellence
Cheltenham, United Kingdom
1 review
“Excellent for Park and Fly”
Reviewed May 12, 2014

We stayed here as part of a Park and Fly Deal. We booked in advance, and it was an incredible deal considering that the room, parking and transfers were included.
The directions given to us on the confirmation were easy to follow, and the reception staff were incredibly helpful when we arrived. They booked our 4.40 am transfer, arranged a wake up call and booked us into the restaurant for our evening meal, all without any prompting from us.
The hotel room was clean and spacious, and was more than adequate for our needs.
We went to the restaurant and were expecting to pay £25 for 3 courses, which seemed fine, but was told that as part of the Park and Fly Deal it would be £20. All of the food was excellent, especially my partners steak. We definitely considered it an excellent start to our holiday.
Both on the way there and back, we found the transfer drivers to be prompt and incredibly helpful. On both journeys they took my case from me, and loaded it in and out of the van. On the journey back the driver parked right next to our car so we could load up straight away which was unexpected and incredibly helpful.
All in all our experience surpassed expectations, and we would definitely use this hotel for future flights.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorna657
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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English first
Liverpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 12, 2014

Hotel booked at short notice to attend an historic motor racing event at Donington.The hotel was the most price competitive but provided a far better experience than the "budget hotels" in the same price bracket;room was large,well fitted and clean and the staff were efficient but friendly.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crewe, United Kingdom
Level 5 Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed May 6, 2014

Stayed over for the night after days motor racing at donnington. Room was very good value after booking in advance. Staff very good and everything you need for a good nights stay in room. Rooms perhaps a little dated but everything good quality and very clean. Would use again if in the area.

Room Tip: Book in advance no refunds for best price
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nigelCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset, United Kingdom
1 review
Reviewed May 6, 2014

The hotel is hard to find and not well sign posted.
Hotel is poor for it's size with not enough facilities. The furniture in the lounge needs updating, it is dirty and stained, no one would feel comfortable staying here.
Reception staff that checked us in were very vague about details and seemed like they wanted us gone as quick as possible.
Very unwelcoming and not up to standards.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Truth1112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review, May 7, 2014
Dear Guest,

Thank you for giving us your feedback; all comments we receive are used to improve our service to meet and exceed our guests expectations.

We're sorry that you weren't able to find the hotel easily; we are located just off the M1 at Jct 24, only a few hundred yards from the roundabout. We've posted SATNAV instructions on our website as well to aid guests in arriving here.

We're sorry if we have given you the perception that our welcome service was not the best; we pride ourselves in being the best in hospitality and while our hotel may not be the newest in the market, we ensure that our warm and friendly service is what will bring our guests back again.

Thank you for staying with us and we look forward to welcoming you back again.

kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisbech, United Kingdom
Level 4 Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed May 5, 2014

We stayed one night before our flight - park and fly. Hotel was easy to find following directions on the confirmation. Reception staff could not have been better - excellent, friendly service. Transfer first class. One driver, one helper. They put the cases and my mobility scooter on the minibus - took them off when we arrived at the airport put them on a trolley and even pushed the trolley into departures - and then refused a tip! Unheard of.
All in all an excellent experience and would certainly stay here again.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank indian_queen8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, United Kingdom
Level 6 Contributor
572 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
Reviewed May 1, 2014

We stayed one night at the Hilton, before an early flight from East Midlands airport. It was easy enough to find, using the directions on the booking confirmation. When we checked in, we were allocated a standard double room. We were only upgraded as I am a Hilton gold card holder after asking for this. The room we were then given was reasonably spacious and comfortable (although the bed had seen better days and should probably be replaced sooner rather than later), with tea & coffee facilities, a good make-up mirror, trouser press, etc. Shortly after we got to our room, a member of staff delivered bathrobes, slippers, bottled water and two small bottles of wine. Wifi was free, as a Hilton Hhonors member, although it was a little erratic.

We were also given a voucher for a complimentary drink in the bar, which was welcome, as drinks are very expensive (around £10 for a large glass of wine). There is a very good menu available in the bar, with a good selection of hot and cold sandwiches, salads, pizzas, pasta, etc. Staff in the bar were all friendly.

Parking for residents should be £5 per day if you're not using a park & fly deal, but when we checked out at 4 a.m. we were told that the parking was complimentary. The receptionist in the morning was friendly and helpful.

We did get a very good price, using points and money and obviously all the extras as a gold card holder are well worth having. The Hilton is not as bright and modern as the Radisson Blu, but we would certainly use this hotel again.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bluesprout61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brackley, United Kingdom
Level 6 Contributor
106 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed April 30, 2014 via mobile

Great location, right on J24 of M1, easily accessed from North or South

Large open bar / lounge area and dining room

Lots of meeting rooms of different capacities, well occupied on the day I visited, lots of companies large and small

Conferencing manager was warm, friendly, engaging and helpful

If you were just having a quick catch up, you could just meet over coffee in the lounge

Would meet here again

Stayed April 2014, traveled on business
Helpful?
Thank TimPymont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton East Midlands Airport

Property: Hilton East Midlands Airport
Address: Junction 24, M1, Derby Road, Castle Donington DE74 2YW, England
Phone Number:
Location: United Kingdom > England > Derbyshire > Castle Donington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Castle Donington
#2 Luxury Hotel in Castle Donington
#4 Romantic Hotel in Castle Donington
#4 Business Hotel in Castle Donington
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton East Midlands Airport 4*
Number of rooms: 152
Official Description (provided by the hotel):
IMPORTANT TRAVEL ADVICE: When travelling to the hotel and using a satnav, please search for the hotel name in the 'points of interest' or 'hotel search' section of your device. The reason is the hotel postcode covers such a large area that it can be imprecise on some devices. Please also note that if your satnav's maps are not up to date this can also cause misguidance, especially on tomtom devices. We strongly advise you to refer to our directions page on the hotel website ... more   less 
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Also Known As:
Hilton East Midlands Airport Hotel Castle Donington
Hilton Hotel Derby
Hilton Derby
Derby Hilton
Hilton East Midlands Airport Castle Donington, United Kingdom

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