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“In desperate need of redecoration and updating.” 2 of 5 bubbles
Review of Hilton East Midlands Airport

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Hilton East Midlands Airport
Certificate of Excellence
Welshpool, United Kingdom
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“In desperate need of redecoration and updating.”
2 of 5 bubbles Reviewed March 12, 2013

The hotel was ok but is in desperate need of an update. The reception area, pool and fitness quite were all of a high standard, but the room required severe attention. The room itself was tired and dull, and the walls were marked and dated. They were in desperate need of a lick of paint, and the furniture and decor need updating (the small sofa in the room was a horrid colour and was old and tired). The bed itself was hard and uninviting and the ironing board and iron were just stuck on the wall instead of being hidden from view. Two of the tiles in the bathroom had been replaced but sadly not with the same white tiles... not what I expected of the Hilton.. Similarly, in the stair well the paint work and wallpaper was drab, tired and in desperate need of a repaint!
The fact is, it is a perfectly reasonable hotel had I paid half of what I did. There are other cheaper hotels such as Premier Inn & a Days Inn nearby, and I don't feel that we gained anything extra for the £75 odd difference in total price. We could of had a whole extra night had we gone with the cheaper option, and no doubt this would of included Wifi and probably breakfast!
As other reviewers have mentioned, the parking charge is an extra £5 per night, and to charge £15 for Wifi seems extreme in this day and age. Breakfast would of been a hefty £17 (+£5 for room service) so we ate nearby and both had breakfast for less than £17...
I wouldnt recommend this hotel as it does not offer any hint of luxury at all. You'd be better off paying half the price and staying in a budget hotel.. as this is the feel that this Hilton has - budget!

Room Tip: Please note that your parking charge is added to your room bill, and you are NOT required to pay usi...
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Joanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review, March 14, 2013
Dear Guest,

thank you for your feedback; it is sincerely appreciated

We've noted your disappointment in expectations and have addressed this separately with you.

We do hope that you will stay again with us and look forward to seeing you again soon.

kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,574 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (170)
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Stoke-on-Trent
Level Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed March 11, 2013

Stayed here with my girlfriend on the 16th December 2012.

They hotel was well situated, the staff were fantastic and the breakfast was to die for. I have already booked to stay here again for a night later on in the year.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travelagentdean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review, March 14, 2013
Dear Guest,

Thank you for posting your review on trip advisor; brilliant review and we so happy that you had a good time. Look forward to welcoming you back again.

kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed March 8, 2013

The Hotel has that worn out look and the accommodation had a smell in the hall and the room which reminded me of a football dressing room. Food Bland and tasteless. Coffee weak. Staff friendly, location is central and near to the airport and M1

Room Tip: no comment
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  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Declan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review, March 10, 2013
Dear Guest,

Thank you for taking the time to give us your feedback via trip advisor.

We've noted your comments for our internal review; thank you also for mentioning the friendly staff service and the convenient location of the hotel; hopefully you are able to give us another chance based on that and do let me know when you next book with us so that we are able to give you our very best attention.

kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 bubbles Reviewed March 5, 2013

Disinterested, miserable, lacking in information check-in. Heating in room not working and very noisy next door room, both of which were not dealt with by the reception staff despite a request to do so

Room Tip: Choose a room at one of the numerous nearby hotels - they can't be any worse!
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  • Stayed March 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank ChrisB1406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review, March 10, 2013
Dear Guest,

Thank you for giving us your feedback on trip advisor and also for giving us the chance to make things right for you. Thank you for contacting me directly and look forward to seeing you again on the 14th of March.

kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
84 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed March 5, 2013

This is a good quality Hilton, public areas very well presented, rooms very nice and with plenty of storage. The bathroom was a bit dated if you looked close, but clean and perfectly adequate. Did not hear any road noise which was good considering its proximity to the motorway. As with all Hilton's, and certainly not the fault of this hotel, the main issue is the price of food and drink, especially as the food is adequate but nothing special. The breakfast offering was very good however. Would use this hotel again if I needed to stay in the area.

Stayed March 2013
Helpful?
Thank cc1047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review, March 10, 2013
Dear Guest,

Thank you for posting your review on trip advisor.

We're always delighted to know that we've had happy guests and we certainly appreciate your comments about the price of food and drink. Thank you also for mentioning the breakfast offering and the room facilities.

Look forward to seeing you again.

kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoke-on-Trent
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 bubbles Reviewed March 3, 2013

Stayed here the night before a flight from East Midlands Airport. The receptionist who checked us in was exceptionally rude and abrupt but that is the only complaint that I have about this hotel. The shuttle service to the airport was fine, very helpful driver. The room that we had was completely ourstanding and very typical of such a high end hotel like a Hilton. Having booked through holidayextras.co.uk, we were eligible for a set menu for dinner for £15 which consisted of a three course meal - how the review on here which states this is basic is completely beyond me - the meal was fantastic and great value for money.
All in all - amazing and I wouldn't hesitate to recommend this hotel to anyone flying from East Midlands.

  • Stayed February 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank windsor988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review, March 4, 2013
Dear Guest,

Thank you for posting your review on trip advisor.

We're delighted that you have given us a 5 star rating and mentioned the fantastic food fare; thank you also for mentioning the mini bus driver. Must apologise for the initial reception and would appreciate if some further detail regarding this could be mailed to me personally as we are always looking to improve our services.

Very grateful for your recommendation; Thank you for staying with us and look forward to seeing you soon.

kindest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holmes Chapel, United Kingdom
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed March 1, 2013

Sayed for a business meeting. Rooms were average. Drinks at the bar on the pricey side but what really let the hotel down was the standard of the food. Very disappointing. Having said that the breakfasts were not too bad.
Would not choose to stay here except for convenience.

  • Stayed February 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank goostreygal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this review, March 5, 2013
Dear Guest,

Thank you for posting your review on trip advisor.

Your comments are sincerely appreciated; we do have a system of menu review every couple of weeks because of a huge number of regular corporate guests who stay with us. It is interesting to note the varied feedback that we receive on our offering and while may not be what we expect all the time it is welcome.

Thank you also for mentioning the breakfast and as you rightly said this hotel is very conveniently located for our business guests, just 10 minutes from the airport and on the Motorway in the center of the 3 shires, Notts, Leics and Derby

thank you for staying with us and hope you will consider staying with us again.

kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton East Midlands Airport

Property: Hilton East Midlands Airport
Address: Junction 24, M1, Derby Road, Castle Donington DE74 2YW, England
Phone Number:
Location: United Kingdom > England > Derbyshire > Castle Donington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Castle Donington
#3 Family Hotel in Castle Donington
#4 Business Hotel in Castle Donington
#4 Romantic Hotel in Castle Donington
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton East Midlands Airport 4*
Number of rooms: 152
Official Description (provided by the hotel):
IMPORTANT TRAVEL ADVICE: When travelling to the hotel and using a satnav, please search for the hotel name in the 'points of interest' or 'hotel search' section of your device. The reason is the hotel postcode covers such a large area that it can be imprecise on some devices. Please also note that if your satnav's maps are not up to date this can also cause misguidance, especially on tomtom devices. We strongly advise you to refer to our directions page on the hotel website ... more   less 
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Also Known As:
Hilton East Midlands Airport Hotel Castle Donington
Hilton Hotel Derby
Hilton Derby
Derby Hilton
Hilton East Midlands Airport Castle Donington, United Kingdom

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