By all accounts the B&B side of this establishment is excellent but I was only visiting for a drink and a sandwich in the bar and the service was almost farcically bad! it was like something out of Fawlty Towers.
I went there on Sunday May 5th to meet a colleague to discuss some business over a snack lunch, We were both there at just after 12 and were the only people in the bar. There was a group of bikers at the tables outside and I think one other couple in the other room but that was all, The place was empty. I went up to the bar counter and the young man at the bar ignored me and went on doing something or other in the region of the till, Then a man came in from the other room. The barman noticed him and took his order but still ignored me. I tried to catch his eye and attract his attention but he still ignored me and went into the kitchen area out of sight, where I could plainly hear him laughing and chatting to other staff. I stood there for ages, There was no bell to ring and no way to attract attention. The barman never even came to see if any customers were waiting. Finally I was joined at the bar by another couple who also began to get impatient. The man considered trying to ring the huge bell over the bar that was used to call time. In the end they got fed up and left and finally the barman came into the bar and saw me. No apologies. I ordered two sandwiches and asked for no butter on the bread and one side order of chips. He repeated the order but didn't write it down, He took my money but didn't give me a receipt. and popped into the kiychen to pass the order on. .When he came back I asked for a drink - a diet coke with ice and lemon, He poured the coke behind the bar and then came and took my money for it, Then he turned away - probably to rejoin the others in the kitchen - but without giving me my drink. I said, "Where is it then?" He said, "Where's what?". "The drink!", I replied. "Oh yes", he said - and passed it to me. Still no apology. When the sandwiches arrived they both had butter on the bread and there was no side order of chips. I didn't complain about it as I had absolutely no proof that I'd actually asked for no butter or ordered chips or paid for them as I had no receipt. My companion confirmed that he had clearly heard me ask for both though.
We both just ate up and left. Neither of us will ever go there again.
- Official Description (provided by the hotel):
- The Snake Pass Inn is a famous landmark pub and watering hole near beautiful Ladybower in the Peak District in the spectacular High Peak area of Derbyshire and The Peak District National Park. With 12 letting bedrooms including a separate apartment block, the Inn offers affordable b&b accommodation in a unique setting amongst some of the finest scenery in the whole of England. Steep-sided, rolling hills, meandering streams, the wild moors of Bleaklow on the Pennine Way and the well known Ladybower, Howden and Derwent reservoirs are all close neighbours of the Snake Pass Inn - so a few days in this part of the world are sure to re-charge the batteries. And with fantastic walking and great scenery straight from the doorstep, you'll need your walking boots, cameras and sketch pads too...! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline and Booking.com so you can book your Snake Pass Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Snake Pass Hotel Peak District National Park