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“Good food. maybe more attention to customers needed”

Leatherbritches Bentley Brook Inn
Ranked #37 of 95 Restaurants in Ashbourne
Cuisines: Pub
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed September 11, 2013

We went to The Bentley Brook for dinner on a Thursday evening. The place looked great, and wasn't too busy. The menu was good, and we ordered our food at the bar and sat at our table in the bar area.After quite a while we noticed that customers who had arrived after us had received their food and we hadn't .It turned out that the young girl who took our order had forgotten to put it on the order clip in the kitchen. She was very apologetic and brought the food to us after a short while. It would have been nice if the staff had paid more attention to the customers than discussing their social life behind the bar, but it was fortunate the food was really nice and the incident didn't detract from the meal. I would however, point out that there appears to be no dress code for customers. I realize that the area is ideal for walkers and cyclists, and that people will be dressed accordingly. To that end, there is a notice requesting that muddy boots are removed. Fair enough. However, I would not expect to see people sitting on stools at the bar when they have just left a garage where they were working, with oil all over their clothes, and arms.They are obviously regulars,as the bar staff knew them. The evidence of their visit was a dirty smear on the wall, and the seats where they had been sitting. Had another customer sat there after them, their clothes would have been ruined.

1  Thank Deny56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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66 - 70 of 100 reviews

Reviewed August 31, 2013

Looked nice from the outside. The customer service was bad and we ended up having to clean our own table with a cloth from the bar and there was no apology. Gammon was sent back twice. It was undercooked and then sent back again after the chef was obviously annoyed and just burnt it the second time. Other meals were ok. Food and drinks were very expensive. Won't be visiting again.

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Thank Zoeee123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2013

Lovely carvery for our daughter, great steak and stilton pie for us - very tasty.

In a party of 17 and we were all happy with our food, we turned up - un booked - and found no problem sitting together outside, perfect as we could watch the children in the play area. We all ordered in individual families and all our food came out within about 15 minutes.

Only downside was the service behind the bar was VERY slow, however after making the barman aware of how long I'd been waiting (and a number of people both in front and behind me) he got some extra staff....just a shame that it took me saying something for him to do this and it wasn't observed by any of the many waiters and waitresses milling around outside and in the bar area.

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Thank Pumpkin503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2013

From the outside, this looked like a carbonaraomising pub, and on going in the same appeared true, the menu was varied and the specials board enticing. They say the proof is in the pudding, however we did not stay for pud.

The service was only passable, not wholly welcoming.

The food was presented okay, but the carbonara was laced with cheese, Cheddar I think, my 9 year old can eat most dishes, but this was a little much. The soup was, well, watery and looked a little curdled, not good for potato soup; though the taste was actually passable. The Thai fish cake was mostly mashed potatoe. The pie of the day was less than special. The red snapper (fish special) was, well I am not even sure it was red snapper, over cooked and very poor value for money.

On the bright side, no one got food poisoning and the drinks were good.

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Thank Beakynet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2013

The staff couldn't care less if the food was good or not, and it was not. Pork and stuffing ciabatta, the stuffing was a round, burnt, solid disk, totally inedible.





























The staff couldn't care less if you enjoyed the food or not. The stuffing on the roast pork sandwich was inedible, it was a hard, burnt, solid, dried up,disk of stuffing and the chips had an onion taste as if they had been fried in the same fat as onion rings. I made my complaint but it was a couldn't care less attitude from the staff. We won't be going there again.

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Thank sitescritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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