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Shap Wells Hotel
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Reviews (1,251)
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Reviewed December 4, 2013

Lovely deal on buyagift.com gave me a great two night deal at this hideaway... in the middle of nowhere, this place gets its reputation from the great friendly hospitality and atmosphere.. Upgrading to the 4 poster bedroom was a great idea... the roaring fire with the chesterfields and having drinks brought to us with xmas carols in the background was my idea of heaven. The staff could not do enough for us.. the only slight downside was the meal on the first night. Not quiet up to standards but the second evening was amazing.. recommend the speak and pate any day.

If you do stay here, I recommend you visit Lowther Castle.. ten miles north on the A6.. An absolute gem with the most AMAZING views and gardens!

  • Stayed: December 2013, traveled as a couple
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Thank Faye D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
julian p, Guest Relations Manager at Shap Wells Hotel, responded to this reviewResponded December 9, 2013

Thank you for your excellent review after your recent stay at the Shapwells.
I was pleased to read you took the opportunity to upgrade to one of our Four Poster Rooms .
I am sorry you didnt enjoy your meal on your first evening but I think we were able to make amends on the second night with this being reflected in your comments.
Once again thank you for your feedback.

Regards

Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2013

A hotel in the most idyllic location possible! The views from almost every window of this hotel are spectacular - panoramas right across the moors and mountains in the distance. However, it is near enough to the M6 to give really easy access and is an excellent base for exploring the Lakes, Yorkshire Dales and Scottish borders. This is an excellent hotel for wildlife lovers - there are so many red squirrals in the woods it is like being in a fairy tale and they are so tame you can get some incredible photos. I also saw a large bird of prey devouring a rabbit by the hotel drive! The hotel lounge is huge, with loads of places to relax next to the roaring log fires. I also could not fault both meals we ate in the restaurant - very generous portions and excellent value for money, at only 19.99 including coffee and kendal mint cake. My room was large, comfortable and extremely clean. All staff were very friendly and helpful. I really could fault nothing about this hotel and will most definitely be back to stay for another weekend in the spring.

Room Tip: Ask for a room with a view of the moors - some have a courtyard view. I also noticed that some rooms have four poster beds - if you like that sort of thing!
  • Stayed: December 2013, traveled with family
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Thank Amanda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
julian p, Guest Relations Manager at Shap Wells Hotel, responded to this reviewResponded December 7, 2013

Thank you for your excellent review after your recent stay with us. I was very pleased to read you enjoyed your visit and that you have taken the opportunity to put your feedback in writing and write very positive things about a " Wonderful Hotel ".
We look forward to seeing again in the Spring of 2014.

Regards

Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 29, 2013

Very clean and well presented hotel with helpful and attentive staff. Ideal location for a short break close to the lake district. Added bonus for nature lovers having a red squirrel colony in the woodland grounds around the hotel

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Best Western GB
1  Thank William R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
julian p, Guest Relations Manager at Shap Wells Hotel, responded to this reviewResponded December 2, 2013

Thank you for your very positive review I was pleased to read the Hotel proved to be an ideal location for your short break.
Our Colony of Red Squirrels is certainly a popular attraction we are very proud of our conservation work and this year has seen us have more Red squirrels than we have ever had at the Hotel.
Once again thank you for your feedback.

Regards

Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2013 via mobile

We stayed here for one night to come and see the red squirrels which get fed on site between 8 and 9. The rooms were very clean and warm. They were very quiet and the bed was especially comfortable had a great nights sleep. We had breakfast in the morning which was great lots of choice. This hotel is great value for money would stay here again.

Stayed: November 2013, traveled as a couple
Thank Hannah123182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
julian p, Guest Relations Manager at Shap Wells Hotel, responded to this reviewResponded December 2, 2013

I was very pleased to read our colony of Red Squirrels was one of the main reasons you chose to stay at the Hotel.
Thank you for your comments " Great Hotel and Staff " we hope to have the opportunity to welcoming you back and looking after you again in the near future.

Regards

Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2013

pleasant hotel,room was ok,food was alright although service was at times a bit bizarre.Waiter on first night which was sunday 17th nov could have managed the odd smile.Great grounds around the hotel and fantastic scenery all in all was a good few days.

Room Tip: rooms to the rear are quiet
  • Stayed: November 2013, traveled as a couple
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Thank Maggie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
julian p, Guest Relations Manager at Shap Wells Hotel, responded to this reviewResponded November 27, 2013

Thank you for giving the Hotel feedback after a " nice few days " spent with us.
I have passed on your comments regarding the Restaurant service to the relevant management Team and hope we can learn from this feedback.
I was pleased to read that overall you had a good few days.

Regards

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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