My daughter and I stayed here in September for a Pamper weekend as part of a Hen weekend.
The location is lovely, right on the edge of the Lake District. Booking the rooms was an experience, as I contacted the hotel on 3 different occasions to ensure the room was booked and received 3 different pieces of information! Firstly I was told I was booked into a 4 bedded room, then I was told I was booked into a suite with a double bed and a sofa bed and finally I was told it was a double room! The first time I rang I was told there was no booking at all but when I asked her to check again she found the booking had been made several weeks beforehand.....not a promising start!
The roomitself was quite nice but I was concerned that there were biscuit wrappers under the bed (I only know this as I dropped an earring which went under the bed!) and one of the cups had not been washed! Also the bathroom had some clumps of fluff on the floor and it needed a fresh coat of paint. The beds were comfortable and the hospitality tray was well stocked.
The staff in the Spa were rather unhelpful on the Saturday morning and one was very abrupt! Tea and coffee was on the side in the lounge area with no sign or similar advising whether this was charged for or provided free. We helped ourselves to a hot drink and the older lady was quite aggressive in informing us we needed to pay or add it to our bill....perhaps some sign regarding this would be helpful. In previous hotels with 4 stars the service has been free to hotel guests.
The Spa itself was lovely and the masseuse I saw was chatty and gave a heavenly massage! I would say that this varied from person to person, as a few in our party were given leg massages and others in the party weren't. As we all paid the same I would have thought the treatments were the same!
The staff were very helpful regarding my daughter who does not like massage of any kind. The Spa staff on Reception on Saturday afternoon were incredibly helpful. I had asked the lady there in the morning if my daughter could have a manicure or pedicure rather than a massage and she told me to ask the therapist the following day at the appointment. When I asked again in the afternoon, the young lady was really kind and contacted the staff in the spa to ask whether this was possible and she sorted everything out for us. Very different to the person I spoke to on the Saturday morning!
Dinner on Saturday night was delicious and well presented. The breakfast was fine on the Sunday morning, although some confusion arose when I wanted to order a continental breakfast as one waitress told me to help myself from the buffet table while another said I needed to order it from the waitress!!! Hmmmmm! If these little issues were sorted out it would vastly improve the overall experience.
- Official Description (provided by the hotel):
- 4 STAR PROPERTY WITH A ONE ROSETTE FINE DINING RESTAURANT AND THE DOLLY BLUE BAR AND GRILL RESTAURANT. SITTING ON THE BANK OF THE RIVER LEVEN, THIS PROPERTY OFFERS STUNNING VIEWS AND THE PERFECT BASE TO EXPLORE THE AREA. CLOSE BY ARE THE LAKES AQUARIUM, HAVERTHWAITE STEAM RAILWAY, LAKELAND CRUISES, BEATRIX POTTER AND THE LAKELAND MOTOR MUSEUM FEATURING THE DONALD CAMPBELL BLUEBIRD MUSEUM. THE PERFECT LAKELAND VENUE! ... more less
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- Also Known As:
- Whitewater Hotel And Leisure Club
- Whitewater Hotel & Leisure Club Newby Bridge, Lake District