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“Tense and irritable”
Review of The High Cross Inn

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The High Cross Inn
Lancaster
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Tense and irritable”
Reviewed February 19, 2014

Liz, the landlady, appears to be trying to run this place single-handedly: cooking, cleaning. booking, organising and catering for christenings and noisy Young Farmers' events - consequently, the experience of staying here is basic at best and verging on the bizarre at worst. While we had some sympathy for Liz's over-worked multi-tasking, we found her rather irritable when requests or complaints were made. I was startled at breakfast when my request for sugar to put on my cereal was met with an angry outburst in the kitchen that there was "plenty of sugar already on the table!" (the tiny catering packets for tea and coffee).
High Cross is desperately in need of renovation and extra staff. Our bedrooms had splendid views but the bathroom needed a good clean and was terribly cold. The carpets were worn and shabby and the tables in the bar were sticky. We ate there on our first night and it was not enjoyable - we waited for at least half an hour (even though there were no other diners at this point) and, when it arrived, my friend's cottage pie was an unappealing grey, soupy mess and my battered haddock was still sticky on the inside. Our impressions of the place were further damaged by a noisy event on our second night, which made it impossible to relax in the bar that evening as the air had turned blue and was full of drunken shouting. I cut short my three day break here and retired to the Black Cock in the village - which was a welcome relief and made me realise how tense the High Cross had been making us both feel. I don't think we'll be back.

  • Stayed February 2014, traveled with friends
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Helpful?
3 Thank JenniLancaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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97 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (23)
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English first
Worcestershire, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 17, 2014 via mobile

Our party of four booked two twin rooms. Upon arrival we were informed that the one room, part of the roof had blown off so water had got in and it was terribly damp so they had plugged in a dehumidifier, no alternative room was offered. We were also encouraged to have a late breakfast the following day as they wanted a lie in, regardless of our plans as the holidaymakers.

Walking into the room we were met with a stand alone shower with no privacy offered. The room was in a poor decorative state, with the toilot seemingly situated in an old cupboard. Liz the landlady acknowledged this was rather odd but blamed it on the previous proprioters and stated they had only been there 18 months.

The second bedroom, was larger but incredibly cold with a cold running shower. there was also hair in the bath (Not the kind you want to find). When the issue of no warm running shower was raised the landlady Liz instructed her husband to come and take a look. He turned the shower on and simply put his hand under the flowing water and acknowledged it ran luke warm, and said he knew it needed replacing but Was sure we would cope.

We were offered to use another bathroom which the tradesman use, however the bath was dirty and the room was cold, liz said they planned to rip out the bath at some point. we declined to use the bathroom stating the aforementioned reasons above.

We fortunately had to cut our stay early (from 3 nights to 2) so brought this up with Liz who said she was going to charge us for half of the third night. When questioned about the lack of hot water and cold conditions she became very unprofessionally vocal, accusing us of lying about the hot water, to which we offered her to come and check for herself which she declined. We paid and left at this point.

We were also not advised of an event that was taking place on the Sunday which incurred loud music being played for may hours. All four of our party are deeply disappointed with this experience. No alternatives were offered and the landladys parting comment was "we do things different up this way and you need to just accept it"

Hot running water and warmth are basic expectations when offering accommodation. Evident from our experience at The Highcross Inn, our expectations are a lot different to what was on offer.

Adequate for dining, and a drink, however stay elsewhere.

Stayed February 2014, traveled with friends
Helpful?
3 Thank Vic H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leyland, United Kingdom
Level 4 Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 12, 2013

We stayed here overnight as we had an 18th birthday party to go to. Normally we stay with family when in the Lake District but this was more local. On arrival we were greeted in a very friendly manner and shown to a really nice room with views along the valley. After the party we returned to our accommodation quite early because we wanted a drink and it was quite a drive to the party location. Sam on the bar was really helpful and we had quite a laugh, locals and hotel guests were all treated the same and there was no preferential treatment given to anyone. In the morning we went down for breakfast. Liz the landlady/manager was on crutches so there was only one person seeing to the breakfasts but Liz fussed round and made sure that the standards didn't suffer. Some of the other guests had taken all the jugs of fruit juice to their table and we had to wait a while before this was noticed by staff but apart from that everything arrived in good time.
Apart from the fact that we have family in the Lake District and therefore free accommodation we would definitely stay here again. A little different from the usual hotels that we stay in as it is very much a locals pub in the main part but the accommodation and staff mean that I would highly recommend this place. Left feeling a 'part of the family'

Room Tip: All rooms seem to be very good and all have fantastic views.
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  • Stayed November 2013, traveled as a couple
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Helpful?
1 Thank doreenbikerchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, UK
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 30, 2013

What made the difference here is the small team take the care and attention to be friendly, helpful and welcoming. Liz as the owner and manager is a wonderful host who ensures all the guests are taken care of. This is a rustic, quality, traditional pub with guestrooms in a fantastic location with great views of the countryside. I would add that Friday night was very busy, but the service was quick and the food excellent. There is an option to eat in the bar or in the restaurant, which is very tastefully equipped and decorated. The food is sourced locally and is tremendous quality and value. Outstanding value for the price of the rooms and with super service. I highly recommend the High Cross Inn. I will look forward to staying here again soon.

  • Stayed September 2013, traveled solo
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Helpful?
2 Thank nward8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huddersfield, England, United Kingdom
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 28, 2013 via mobile

Stayed here 21st september 2013 for 1 night was wonderful room3 we stayed in views were amazing..the staff were brilliant couldnt do enough..had a meal was fab n breakfast was lovely only bad bit n we coped was the flow of water in the shower but overrall would def stay again ...

  • Stayed September 2013
    • Value
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Helpful?
Thank Sue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthShields
Level 5 Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 9, 2013

A quirky inn, with lovely views. My room, No. 7, was right above the bar, and the back door and the entry to all other bedrooms. So everybody has to pass it. So don't go to bed before closing time. TV and coffee and tea. It was also cold the radiator didn't work! I already knew the bathroom was shared but forgot how inconvenient this was. I had intended to have a bath, but the bath needed a clean, pleased I found that there was no hot water before I did this. Meals are served until 8pm. I dined on steak and ale pie, chips and veg; which was nice, loadsa steak in pie. But the menu is strictly straight from the freezer to plate via microwave. 3 different real ales to choose from and they were excellent. The staff were very pleasant and looked after you well. The bar is well used by the locals who were also friendly. There is a comfortable lounge area off the dining room, which has high chairs and things for families. It is a sort of conservatory so you can look out at the lovely lakeland and bay views, panoramic. Enjoyed my breakfast. Tried to be cross with the place, but I enjoyed it! It has character.

  • Stayed September 2013, traveled solo
    • Value
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Helpful?
1 Thank GeorgeBell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
122 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed August 20, 2013

I didn't have high hopes for this place - it was pouring with rain, we needed a driving break and some lunch so we dove in to this pub, it is what I would call an "old man pub" - thats not a bad thing! It's a really beautiful building with a lovely backdrop! It's not the most modern or the most tidiest of pubs but the biggest surprise came when we ordered lunch. I went for a goats cheese salad with new potatoes and the husband ordered homemade steak and ale pie with chips. Both came out beautifully presented and tasting incredibly! Who knew salad could be so good! The husband's pie was fabulous and the service was great too! Worth a visit if you're driving by and need a bite to eat!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
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Helpful?
Thank TheLittleWelsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The High Cross Inn

Property: The High Cross Inn
Address: Broughton-in-Furness LA20 6ES, England
Location: United Kingdom > England > Cumbria > Lake District > Duddon Valley > Broughton-in-Furness
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 7 B&Bs / Inns in Broughton-in-Furness
Price Range (Based on Average Rates): $
Hotel Class:3 star — The High Cross Inn 3*
Number of rooms: 6
Official Description (provided by the hotel):
Quality Coaching Inn with Open Fire and Conservatory Restaurant with Magical Food & Spectacular Views. ... more   less 
Also Known As:
The High Cross Inn Broughton-In-Furness, United Kingdom

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