My husband and myself stayed at the Lodore in October for a two night stay on a dinner, bed and breakfast basis. We rarely take breaks so this was going to be special so paying more than other hotels in the area were charging was not an issue.
The hotel is beautiful and the guest areas really are comfortable and welcoming, We could not afford a lake view so settled for a standard room which I have to say for the money we paid was very disappointing, The room was very small, no view and really quite dated and in need of refurbishment. I understand that we could have upgraded but really feel that a standard room should still be value for money. Check in was smooth and efficient although quite robot like, the receptionist did seem quite bored with what she was doing and again I appreciate she must have to ask the same questions over and over again. The bar was very busy and drinks expensive and the bar staff really not very friendly, no time to chat I think was the problem. The restaurant is lovely, the food was average but nothing spectacular.
Overall the staff were nice but not too friendly and I got the feeling not very happy in their jobs or indeed do not have time to bother with the customer. I have read other reviews since staying which urged me to write this one. I feel the Lodore is a lovely hotel but not worth the money you pay. Other hotels in the area are cheaper and I am sure much friendlier. I have also read the managers response to negative comments hence my title being the good, the bad and the worrying! Had I read his responses prior to staying I would not have stayed. Constructive criticism is what it is and yes the guests are not always right but sometimes they are. Perhaps more customer service training from the top down to the bottom is required,
- Official Description (provided by the hotel):
- Nestled in the heart of the Borrowdale valley and overlooking Lake Derwentwater, the Lodore Falls Hotel has one of the finest settings in the Lake District, with access to some of the most impressive walks in the area from the front door. The hotel offers the Lakeland welcome associated with family ownership and courteous staff, who are always on hand to welcome and assist you in a friendly way during your stay. Delicious light meals and afternoon teas are available throughout the day in the comfortable lounges overlooking Derwentwater and in the early evening you can enjoy a drink in the bar before experiencing some of the region's finest cuisine served in the elegant Award Winning AA Rosette Lake View restaurant. Famous for style, service and hospitality, the Lodore Falls Hotel offers the perfect location to suit all tastes. Hotel Improvement works 2017 We have exciting plans to create a new chapter in the history of the Lodore Falls Hotel. The ground floor of the hotel has been completely renovated, from the start of our renovations in January 2017 our leisure club and beauty salon will remain closed until Summer 2018, when we reveal our brand new luxury spa and a brasserie restaurant with an outdoor terrace, as well as 18 new exclusive bedroom suites. While this carefully planned development is underway we will do everything in our power to ensure these works do not impact on our guests experience. ... more less
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- Also Known As:
- Lodore Falls Keswick
- Hotel Lodore Falls
- Lodore Falls Hotel Borrowdale/Keswick