It's so frustrating that the Lodore doesn't quite deliver what it should.
Don't get me wrong, it's a nice hotel (beautifully situated, well appointed, good restaurant), but at the prices charged, so it should be. We have now stayed here more than once and we'd certainly go again, but what could be a truly great experience tends to fall short due to 'niggles'.
Let me elaborate about our recent stay, which was a few days at the Lodore between Christmas and New Year:
The first problem was the 20 minute queue to check in. The frustrations were compounded by the sight of additional staff through a glass window steadfastly ignoring the log-jam out front.
Though we were a party of three adults, the bar staff regularly brought the pre-prepared canapes for two.
Dinner frequently differed in small ways from what had been on the menu ... absent vegetables or garnish, different elements etc.
Restaurant staff's invitation to place an order would come across more like a barked command. Indeed, the general friendliness of the staff (with a few notable exceptions) was pretty low.
The dining room was so crowded that I could easily and without effort reach out and touch guests on two separate other tables; not conducive to a peaceful fine-dining experience!
The sommelier would interrupt part way through courses (and conversations) to ensure that he had a written counter-signature for wine orders.
There was a wedding being hosted during our stay, and whilst I appreciate that in these circumstaces the wedding party tend to feel as though they should be the centre of attention, we felt that the hotel could have done rather more to insulate the other paying guests from hordes of over-excited children etc.
Looking at some other recent reviews it may be that we simply hit the hotel (staff) at a low ebb between their Christmas and New Year specials, but as I began it is a shame that the hotel's potential is not being achieved for the lack of a little bit of additional staff training and just that final 'polish'.
Incidentally, our overall rating of 3/5 is in the context of an establishment of this calibre and price range. Despite niggles, it's a very pleasant place to stay!
- Official Description (provided by the hotel):
- Nestled in the heart of the Borrowdale valley and overlooking Lake Derwentwater, the four-star Lodore Falls Hotel has one of the finest settings in the Lake District. Delicious light meals and afternoon teas are available throughout the day in the comfortable lounges overlooking Derwentwater and in the early evening you can enjoy a drink in the bar before experiencing some of the region's finest cuisine served in the elegant Award-Winning 2 AA Rosette Lake View restaurant. Hotel Improvement works 2017. We have exciting plans to create a new chapter in the history of the Lodore Falls Hotel. The ground floor of the hotel has been completely renovated, our leisure club and beauty salon will remain closed until Summer 2018, when we reveal our brand-new luxury spa, dining experience, and 18 new bedroom suites. While this carefully planned development is underway we will do everything in our power to ensure these works do not impact on our guest’s experience. ... more less
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- Also Known As:
- Lodore Falls Keswick
- Hotel Lodore Falls
- Lodore Falls Hotel Borrowdale, Keswick