We visited this pub expecting to have a nice meal, as we have previously had several nice meals here in the past.
We were very disappointed that despite being told they served food all day, as well as advertising this online, when we arrived we were told by a very unhelpful member off staff that they were no longer serving food due to a so called 'problem in the kitchen', she then contradicted herself and went to see if there was any food leftover, returning moments later to tell us the same thing. She came across very rude and had a take it or leave it type attitude.
She then proceeded to tell us that it was the managers choice and decision as to when they serve their food. Clearly they pick and choose when to serve food despite their opening and serving times stating otherwise.
We could understand if we visited at a later time, but at 8:30pm, this isn't acceptable.
We then walked to the exit, to have a waiter/serving man who had been stood nearby and heard our conversation say to us in a very sarcastic manner 'alright, see you later'. He came across extremely obnoxious.
We then went to another local pub, where we had a lovely meal, we only wish we had gone elsewhere in the first place!
Never again will we visit the fayre and square franchise's after this experience, despite being regular customers as we have never experienced service like this before.
We have also mentioned this to our family and friends who were also regular customers here, and they have also been appalled by this and I'm certain The Griffin has lost their custom also.
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