i have been probably 10+ times now over the years and every occasion there has been something that has either not been quite right or didnt meet expectations... why do i keep going back, so many friends seem to suggest it or my staff often like to choose it for work outings; so i always end up saying ill give it another go.
the place has a big reputation but i dont really think they live up to it.
ive bullet pointed some of the things that have happened on the last few occasions below...
left waiting to order for over half an hour
food being cold
food being reheated rather than a fresh plate prepared, at £22 you want your main course to be right...
managers are often very reluctant to deal with issues, try and leave staff to deal with it where possible
phone mannor is often off, ive called to change our reservation time before and the manager i spoke to was bourderline rude which you dont expect from this type of place.
bill is often incorrect, pay special attension to this they love overcharging here; often adding charges on for things you havent had.."the last time this happened there was £70 in charges on our bill which were not ours, spread over a £400 bill"
dont get me wrong the food if its done right is dead tasty, but i just think that they should get it right more often than not and in my opinion its the other way round.
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