We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice Hotel... Even Better Pool & Spa Facilities”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Macdonald Portal Hotel, Golf and Spa
Ranked #3 of 4 Hotels in Tarporley
GreenLeadersSilver level
Reviewed January 4, 2013

We've stayed at this hotel a number of times previously, the main reason being, its in a great location with some fantastics views, the hotel itself is nice enough but it's alway nice to use the pool facilities so it makes for an alround good option. My only criticism is with the restaurant whether it's dinner or breakfast we 've always found the service to be very slow, so prepare yourself.

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (1,975)
There are newer reviews for Macdonald Portal Hotel, Golf and Spa
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

1,684 - 1,690 of 1,976 reviews

Reviewed January 1, 2013

We left our new year plans a little late so were excited when we managed to book a whole evening of festivities and a nights stay. From start to finish the whole experience was fantastic. We were a little unsure and a little nervous as we are a young couple so we had visions of being surrounded by the 'older' guest! When Adam greeted us at reception he was pleasant in a genuine way, he told us everything we needed to know and put us at ease regarding the evenings events. The room was lovely and the bed huge!! We went down to the bar to be greeted with a champagne reception and then guided down into the function room, the team were all smiling and polite, nothing was too much trouble for them. The food was exceptional, im not good at trying new things but the presentation sold the food to me and I cleared every course!! We ordered room service twice(drinks) and they were at the room within 5 minutes, again the people who brought it up to our room were friendly and polite. We will definatley be returning here, not only to try the spa but to try the food again!! I would highly recommend this hotel and I find it hard to understand the previous negative reviews!!

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank SexyBells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2013

We had booked in to the MacDonald Portal Hotel for the New Years Eve gala night dinner and overnight stay and as members of their Spa/Gym our expectations were high, we were not disappointed. From the check- in to the reception and the actual dinner the standard was faultless and all the staff very friendly and highly efficient. The food was excellent, well presented, beautifully served and the bar service quick and helpful. Special mention should be given to Iain Murray the Operations Director who was a major factor in organizing the event and instrumental in its success. The couple accompanying us for the evening were so impressed that they talked of booking right away for next year and we wholeheartedly agree. Many thanks to all the staff involved for a simply wonderful evening.

  • Stayed: January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RFaserH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2012 via mobile

Me and my mother and sister treated ourselves to a spa day and were thoroughly pampered from beginning to end. The hotel was easy to find, staff were friendly approachable and happy to help. The spa was quiet and relaxing, the pool area immaculately clean and changing facilities more than adequate. Lunch was included in the package and it was beautiful food; the service in the restaurant very polite and professional as you would expect from this respectable hotel. The treatment (full body exfoliation, massage and facial) was amazing and well worth the money, the therapists were brilliant, very professional and we left feeling so relaxed and pampered, we are already planning our next trip.

  • Stayed: April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Kerry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2012

I bookled a meal at the restaurant as it had two AA rosettes. Upon arrival, despite the fact that I had specified that my dining partner was in a wheelchair I was told that they had changed the dining room as the normal room was being used for another function and they were using an alternative dining room on the FIRST FLOOR and there WERE NO LIFTS to access the restaurant. This is despite having made a reservation over a week in advance and specifically told them we needed access for a wheelchair. Was told I could eat in the bar, had a look and this place was literally a bar off the lobby with numerous chikldren running around playing tick in their princess dresses ( presumably from the function next door?) declined the offer in no uncertain terms. Was very angry, feel discriminated against and totally let down. If this is their idea of customer service then my advice is to give this establishment a wide berth. We telephoned Peckforton castle close by and they mada a reservation for us and we dined there in elegance and enjoyed a superb meal and service.
Macdonald you should be ASHAMED of yourself. I am still considering speaking to my legal advisor regards discrimianation under the Equality Act 2010

  • Stayed: December 2012, traveled with friends
    • Value
    • Service
Thank Paul SP L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerrod-Latham, General Manager at Macdonald Portal Hotel, Golf and Spa, responded to this reviewResponded December 23, 2012

Dear Paul SP L,

I was very sorry to read about the disappointing caused when you and your partner had made a dinner reservation at the hotel recently. It is most unusual that the restaurant is not available and that on the night in question it was relocated to the Members Lounge which is unfortunately not accessible by lift. Unfortunately it appears that this was not communicated to you at the time of your booking. I fully understand that this laps in communication has caused you unneccesary anger and disappointment and wholeheartedly apologise for the experience. I do hope you will give us an opportunity to redeem ourselves. Please do contact me directly so I can make the necessary arrangements for yourselves and you can enjoy the fine food and wines at the Ranulf Restaurant.

Please rest assured of my personal attention to your booking.

Sincerely,

S. Cauwels-Wigan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2012

My husband and I stayed at this hotel using a Groupon deal on a Thursday and Friday- staff were very accommodating and allowed us to use two vouchers and amend some of the offers slightly to suit us. It included bed & breakfast, two afternoon teas and spa treatments.

Staff were generally great, room was cosy and clean, spa facilities were lovely and the food at the restaurant was delicious!

We took a trip out to Chester zoo- (You can get cheaper tickets via the hotel)

And ate out at a local restaurant in Tarporley called 'Christiano's' (At the recommendation of a hotel staff member) Food here was also wonderful!

All in all, a lovely break, and a great stay!

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Reef26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerrod-Latham, General Manager at Macdonald Portal Hotel, Golf and Spa, responded to this reviewResponded December 23, 2012

Dear Reef26,

Delighted you had such a fabulous time at Portal. We hope you will come and visit again best bet is to book hotel direct with fabulous offers for spa and or golf.

We hope to see you again soon.

S Cauwels - Wigan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2012

This outstanding spa hotel convenently situated for Chester, Wirral, Liverpool and North Wales set with views over the Cheshire plain offers wonderful service and food. The staff are all very helpful and caring. The food is excellentand the pool and selection of sauna is certainly very good. A specasil merntion to Adam and Amy on Reception for their warm welcome and attention. .

Room Tip: Top floor for best views.
  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alda39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerrod-Latham, General Manager at Macdonald Portal Hotel, Golf and Spa, responded to this reviewResponded December 23, 2012

Alda39,

Thank you for your fab review and great to see Amy and Adam stood out! They will be delighted with the special mention. We hope to see you back soon be it for a sight seeing visit, the food, spa treatments, golf or just to relax and enjoy!

S Cauwels-Wigan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Tarporley
8.8 mi away
Carden Park Hotel
Carden Park Hotel
#1 of 1 in Broxton
3,900 reviews
0.6 mi away
The Swan Tarporley
The Swan Tarporley
#1 of 4 in Tarporley
492 reviews
15.4 mi away
Macdonald Craxton Wood Hotel & Spa
Show Prices
Show Prices
Show Prices
7.4 mi away
Rookery Hall Hotel & Spa
12.6 mi away
Macdonald Hill Valley Hotel, Golf & Spa
2.7 mi away
Willington Hall Hotel
Willington Hall Hotel
#2 of 4 in Tarporley
353 reviews
Show Prices
Show Prices
Show Prices

Been to Macdonald Portal Hotel, Golf and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Macdonald Portal Hotel, Golf and Spa

Address: Cobblers Cross Lane, Tarporley CW6 0DJ, England
Location: United Kingdom > England > Cheshire > Tarporley
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Tarporley
Price Range: $106 - $454 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Portal Hotel, Golf and Spa 4*
Number of rooms: 85
Official Description (provided by the hotel):
Set within the heart of the Cheshire Countryside yet within easy access from the main motorways and towns, The Macdonald Portal Hotel,Golf and Spa is the perfect base to explore Cheshire and its many attractions and places of interest. Whether you are visiting for a pampering experience in the luxurious Spa, a round of golf on one of the two challenging golf courses or indeed a gourmet break enjoying the finest foods in 2 AA Rosette Ranulf Restaurant, Macdonald Portal Hotel, Golf & Spa has something to offer for the entire family. Portal is also the home of the first Lee Westwood Golf School in the UK and offers a combination of three golf courses and an onsite golf academy. The conference and banqueting facilities have hosted many a prestigious event and both the Castle and Waterstone Suites offer the most wonderful venue for the perfect wedding celebration. A venue for all occasions, the hotel offers 85 sumptuous bedrooms, a state of the art Health, Fitness and Beauty Spa which includes an 18 meter swimming pool, advanced Technogym equipment and a thermal suite with rock sauna, aroma steam bath, ice room and salt infusion sauna. Why not dine in our fine restaurant with its 2 AA rosettes and views across the Cheshire plains. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Priceline, Agoda, Orbitz, TripOnline SA, Cancelon, Hotwire, Cheap Tickets, HotelQuickly and Evoline ltd so you can book your Macdonald Portal Hotel, Golf and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Macdonald Portal Hotel, Golf Hotel Tarporley
Macdonald Portal Tarporley
Macdonald Portal Hotel, Golf And Spa Tarporley, Cheshire, UK

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing