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“Couldn't have been more Perfect!!!”
Review of Peckforton Castle

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Peckforton Castle
Certificate of Excellence
Reviewed August 9, 2008

We held our Wedding at Peckforton Castle in Sept 2007, it couldn't have been more perfect. The venue, Staff and overall experience was 10/10.

I would recommend this venue, all the reception staff, duty manager and co-ordinator were fantastic and on the day they made it all run like clockwork.

  • Stayed: September 2007, traveled with family
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Thank MissusW08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,163 - 2,169 of 2,218 reviews

Reviewed August 4, 2008

We got married at Peckforton Castle in December 2007 and, whilst the building is magnificent, the service was far from good.

We booked the whole castle the night before, as we had friends coming from far and wide and wanted to spend some time with them, and then paid the extra so that the castle could be exclusively ours for the day of the wedding. We were amazed that, although we had booked all rooms and made it clear that we wanted to spend some 'quality' time with our guests when they arrived, they had arranged two Christmas parties for the night before the wedding, so we were surrounded by drunk office parties in the bar. Not only that, but we were kept up until 2am as the bridal suite and other luxury rooms are directly above the function rooms. Not at all impressed or what I had hoped for the night before my wedding. The only reason the music stopped at 2am was because my Dad and brother went and physically turned it off!

The duty manager apologised, but said that there was nothing he could do and the owner, Tony Naylor, has not even managed a call to apologise. Unfortunately, this typifies their general approach.

The day went well (although they serviced the wrong soup), but the night before and the management''s approach did leave a sour taste. If you want to get married in a castle, I would say go ahead and book, but do not stay here. In addition, make sure that you work closely with them to ensure that they follow your instructions, as the service is not as polished as you would expect for the amount you pay. The overall feeling we had was that they were very 'money grabbing' and not all that bothered about the experience or the quality of service.

  • Stayed: December 2007
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3  Thank TiffanyTCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2008

We booked the Castle as a suprise 70th Birthday for my Mum and what a fantastic time was had by all.
The drive up to the Castle entrance was breath taking and this set the stall for the rest of the evening.
The Castle itself was perfect ,in truly magnificent surroundings and the interior was steeped in character complimented by excellent staff and service.
We had a meal booked for a large party which was dealt with in an effortless manner by the staff, who were both professional and friendly. The food was excellent, plentiful and super value for money.
I cannot fault the hotel or staff on what was truly a memorable night which will not be forgotten ever. This is a very special place and one which my partner and I will be returning to for a romantic getaway.
Thankyou to all.
Lynne

  • Stayed: July 2008, traveled with family
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1  Thank lynne_glenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2008

amazing building & location, above average rooms (although the bathrooms were dated) but as a venue for weddings and parties AVOID... the place does not understand service and is manned by children who defensively mal-manage events in a conveyor belt fashion! Multiple weddings each day and you are not going to feel all that special! we attended a friend's brithday party and were appauled by the poor management of the event only to be told, by the recently post-pubescent duty manager when we complained, "what do you expect when we have had 2 weddings already today in the castle!". If you want a conveyor belt function with beige deep fried food, this is your joint... but if you appreciate the better things in life and personal attention, avoid this joint!

  • Stayed: May 2008, traveled as a couple
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1  Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2008

Stayed for one night on 14/6/08 as going to a concert at Delamere forest. Booked directly with hotel who gave me the best internet price of £150 for a four poster room including breakfast. They advised me at the time of booking that a wedding was taking place that day so noise may be an issue, which I felt was good service on their part. The grounds and entrance are spectacular and quite imposing! When we arrived the wedding party were having pictures taken and bubbles were swirling around the castle - quite magical! We checked into room 311 which was ENORMOUS! Have never seen ceilings so high! Lovely room, with enormous comfy bed. Very quiet also - we wern't affected by the wedding at all and noise not an issue even in the evening. My only small critisism is that when we arrived I phoned the restaurant to see if we could order something light before going out, which I was assured was not a problem, but when we arrived at restaurant at 5.30pm as arranged kitchen was closed. But this was a minor problem. Bathroom in room was also lovely - great slipper bath and separate shower and the water was scalding hot. Perfect! No room service available in morning for breakfast due to size of castle, but had a yummy breakfast in the restaurant with a really good selection of continental/cooked breakfast. The only other critisism is that checkout is at 10am - too early! As new parents on our first night away without baby would have loved a long lie in! But again, only a minor issue. Peacocks were in full display on our way out which was lovely - felt like a princess! Fab hotel, friendly staff - would thoroughly recommend this hotel to others.

  • Stayed: June 2008, traveled as a couple
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Thank sweetpea1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2008

I used this hotel just recently for a conference and accomodation and the whole event ran like clockwork. Check in was great, the staff were really helpful and friendly, the rooms we used were beautiful, the setting and grounds are outstanding and the rooms were great. The only 2 let downs were the size of food portions - tiny, to say the least and the bathrooms in the rooms were a little dated but still perfectly serviceable.

  • Stayed: June 2008, traveled on business
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Thank CharlieFox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2008

My husband and I and our two daughters (ages 11 and 8) just returned from a self-guided tour of England. As part of the tour, we wanted our girls to have a "castle experience", so I scanned the internet and was delighted to find Peckforton Castle, which we booked two months in advance of our trip. We followed up with telephone confirmation of our booking, and were advised and received email confirmation that we had reserved two nights in Room GF2, which was a ground floor family room containing a queen size bed with two twin beds in an attached stone alcove - all very "castle-ish". The cost was approximately $320 (US/CAD) per night for the four of us, but we thought we would splurge just for the experience of sleeping in a castle. On the day of our arrival, we were given Room 308, which was up three flights of stairs (with a lot of luggage in tow!), and which was definitely NOT the room we had booked. It was much smaller, and was extremely plain, with just barely enough room for the beds. When we questioned this at the front desk, the only explanation that we got was that someone else had already checked in to GF2. We determined that our room was adequate, despite our disappointment, and carried on.
This castle is beautiful. The grounds are stunning, the setting is magnificent and the peacocks strut as if they own the place. For our daughters, the experience was magical. From the banquet hall to the stone stairwells, from the woodland paths to the peacock roosts, they savoured the experience, and for that I am grateful. For my husband and I, however, the practicalities of the situation really put a damper on our enthusiasm. Not getting the room that we booked was just the beginning. The plumbing in the castle leaves much to be desired in that it makes extremely loud grinding noises anytime anyone in our room or surrounding rooms runs a tap or flushes the toilet. It was loud enough to wake us in the middle of the night.
When we returned from a day of touring for our second night in the castle, we found that the beds had been made, but the towels had not been freshened, the toiletries had not been replaced, and, worst of all, the glasses in which our daughters had had a glass of milk the night before had not been washed or replaced. If that wasn't bad enough, someone had gone to the trouble of swiping out the inside of the milk glasses with a cloth (you could clearly see the streaks of milk on the inside of the glasses), and then replacing the glasses upside down on the tray as if they were fresh and ready to use!
There was a TV in the room, but it was mounted high on the wall and there was no remote control and no one could reach the controls. There was a heater in the room, but only the bracket on the wall which used to hold the remote control for that - there was no remote control, nor any apparent means to turn on the heater. One of my daughters found a toy (not one of ours) under her bed, which makes me think that our room had not been vacuumed prior to our arrival. There were cobwebs in the windows, there was a sowbug in my daughter's bed........... I don't believe it is just my North American sensibilities that leads me to be so offended by this service. We stayed at a number of B&B's during this trip and absolutely every other one provided lovely service and immaculate rooms at a fraction of the price. A lovely facility in a lovely setting is all well and good, but the service at Peckforton Castle was sadly lacking.

  • Stayed: May 2008, traveled with family
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2  Thank KidsintowPEI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Peckforton Castle

Address: Stone House Lane, Tarporley CW6 9TN, England
Location: United Kingdom > England > Cheshire > Tarporley
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Specialty Lodging in Tarporley
Price Range: $195 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Peckforton Castle 4*
Number of rooms: 48
Official Description (provided by the hotel):
Welcome to Peckforton Castle - An enchanting Hotel in the heart of Cheshire. Rising majestically above the Cheshire landscape, the castle is both enigmatic and enchanting. Originally the home of Lord Tollemache and built in the early 19th Century, this Grade I listed building is the only intact medieval style Castle in the country. Over the years the castle has been the location for numerous movies including Robin Hood and Dr Who. Now owned by the Naylor family, the stunning exterior has been complemented by a loving and considered restoration programme resulting in a magnificent hotel and venue offering contemporary luxury and impeccable service. Services include 48 stunning individual guest rooms, conference, events, and wedding facilities for up to 180. Tranquility beauty, on site Falconry and team activities all adding up to a rather magical experience. Dining at the Castle truly is a special occasion, welcoming the public as well as hotel guests. The 1851 Restaurant offers a dining experience fit for royalty. Holder of 3 AA Rosettes and a Taste Cheshire Award. Alternatively the more informal and cosmopolitan 2010 Brasserie, located in the former scullery of the castle, features many of the amazing features of the original scullery including two cast iron cooking ranges dating back to the 1840's. Peckforton Castle's enchanting medieval style beauty and stunning location make it a truly impressive and desirable venue for weddings, christenings, birthday parties, or just about anything that's worth celebrating. Everything plays a part; the fabulous setting, stunning location, the attentive service and smiling faces, the bespoke menus and decorations. A magnificent venue for conferencing and meetings. Within the medieval walls, old and new combine seamlessly to offer state of the art multi media and conference facilities. Captivating on arrival, Peckforton Castle's unspoilt, natural beauty will stimulate and motivate, delight the eye, inspire the mind, tantalise the taste buds and leave you enchanted. ... more   less 
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Also Known As:
Peckforton Castle Hotel Tarporley
Peckforton Castle Tarporley, Cheshire, UK

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