A stayed here for one night between christmas & new year to celebrate my birthday, after reading all the reviews we were very much loking forward to our stay.
Check-in was a little strange, hundreds of people in the car park (wedding)was told to walk though Nelsons bar wih our luggage, however later realised reception was a door next door - again crowded.
We booked a room only package - £15 per person for breakfast is very steep.
Upon arrival into the room (67) I was very upset, bathroom door was filthy, plug socket near changing area was loose and virtually hanging off the wall, skirting boards were all chippped and messy and pictures on walls were all wonky - not what we expected for a 'recently refurbished executive room'
Once settled, headed to the Spa for a swim & relax, very quiet and nicely laid out - but if I am being honest I recently vistied the Lion Quays (oswestry) this spa wa 100% better. Floors were uneven and very slippery, only 4 sunloungers to sit on, the swimming pool water was freezing, ladies changing rooms were very small, lockers free of charge - locker key had no ring to attach it to anything whilst I swam.
We booked a table at Nelsons bar - very pleased with this, service was quick, staff were polite & friendly and food at a good standard - the best part of our stay.
We left early Saturday morning - over all very disapointed with the standards on this 4*+ hotel.
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