The hotel looks lovely and indeed is beautiful, as are the grounds yet the disappointment comes from lack of staff (through the day), noise and the right hand seemingly unaware of what the left is doing.
We were given a beautiful room overlooking the garden, unfortunately the bed was very hard and neither of us was able to sleep, added to this the creaking of the floorboards whenever anyone walked passed or along the corridor, (including the night porter at 4.30.am and 5.30am). All fire doors slammed and were not cushioned to close slowly, plus the chap in the room above ours getting out of bed, going into the bathroom or just walking across the room. Yes, I know old manor houses creak having stayed in a number, but this was so relentless and tiring.
Needing a lie in the following morning we ordered breakfast in our room. The receptionist said we couldn't have "Full English" in the room only continental. My husband told her the bar manager had informed us the previous evening we could order whatever we wanted for breakfast as there are no menu's to fill in and place on the outside of the door.
We did get a full English breakfast in the room, but not until the housekeeper had knocked on the door asking to clean the room at 8.50am!! Guess I should have left the cat out!
Such a shame, as we were so looking forward to a relaxing break in a lovely setting. As it turned out I was glad to arrive home and have a good sleep.
The bar manager and the doorman were the only staff I met, both were very friendly and helpful. I did see guests wandering about the hall looking for the reception staff or someone to order a coffee from.
Maybe just a one off, but it's not the usual experience you expect of a 4 star hotel.
Sorry, I expected better.
- Official Description (provided by the hotel):
- Nunsmere Hall is a beautiful Country Hotel set in the heart of Delamere Forest. It is the perfect Wedding ,Conference and Events Venue. With 36 wonderful bedrooms and it's own 60 acre lake and wild forest walks ... more less
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