When visiting the aviary enclosure 13 April 2013 myself and two friends were captivated with the snowy owl from the artic. My attention was taken in seeing this beautiful bird but as I stepped away I fell to the ground because of a trip hazard. The ground has a steep downward incline which is square in shape ( I wish I'd taken a photo) with a circular hole at its base, which is possibly a drain.
I recovered from the shock and went to speak with the person who was at the pay desk on entry. I fully understand that todays culture of claim and compensation is commonplace but I do wish this employee had had some customer service skills in dealing with my fall , shock , and injury. I am fine apart from some bruising, but my request to him was that something would be done about the uneven ground and trip hazard. Sadly the poor man could only offer the explanation that they had been recently inspected by the zoological society and have had ramps fitted at doorways. How this observation was relevant to my fall was beyond me. I was asked if I would like to fill in a accident form which I did, but have no doubt it was only offered to make my anger be diverted from the incident. I also wonder if the form duly signed will find its home in the waste paper bin.
So Mr Steve Birchall owner of above, while you provide a suitable home for birds of prey please train your staff to deal with injured customers in a more appropriate manner, even though you may fear being sued.
And finally and most importantly please rectify the trip hazard and uneven ground in the aviary, before any other visitors who are not as understanding as myself suffer a more catastrophic injury and who do place a claim of compensation.
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