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“Travel Zoo Offer”

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Rookery Hall Hotel & Spa
Ranked #1 of 5 Hotels in Nantwich
Certificate of Excellence
Shrewsbury, United Kingdom
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Travel Zoo Offer”
Reviewed May 23, 2013

My husband and I have just been to Rookery Hall with the £150 travel zoo offer which was overnight stay, cream tea, evening meal and breakfast. We had a fantastic room, the staff were all very friendly and we thought it was WONDERFUL value for money and will go again. The food was delightful (from a set menu but with plenty of options) and breakfast had a fab range of hot and cold food. The only down side is the cost of drinks, you could easily run up a large bar bill, but having read this from other reviews we took a bottle with us and cooled it in the room fridge. We ordered the lowest costing white wine at dinner and found it to be very acceptable. But care would be needed if ordering drinks by the glass. We didn't use the spa but had a walk around the grounds that are nicely laid out.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anne maire L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gwyn J, Manager at Rookery Hall Hotel & Spa, responded to this review, May 27, 2013
Thank you for your comments following your recent stay with us. We're delighted to read how much you enjoyed our facilities and that our staff were friendly and efficient.

Rookery Hall does offer a wide selection of wines we offer by the glass, with prices from £6.00. We are passionate about the selection and quality of our wines and I am delighted you enjoyed your selected wine with dinner.

We look forward to welcoming you back.

Regards,

Gwyn Jones.
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Traveler tips help you choose the right room.   Room tips (451)
Date | Rating
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English first
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 21, 2013

Don't get me wrong I liked it , but I had to wait ages at reception for service, no queue,given key card that didn't work , I just presumed they would have wifi in the room ( premier inns have it! ) but no only in public areas .... Anyway I reckon my room is ok probably 1990s ? Mock antique stuff , oh leak tap , dirty shower head , dirty floor in the corners ... No fridge .... Hmm I've been told my another guest it's because I'm in the old bit ,beautiful location and grounds

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Warbylovesnicehotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gwyn J, Manager at Rookery Hall Hotel & Spa, responded to this review, May 27, 2013
Many thanks for your review of Rookery Hall. I am delighted that you liked the hotel. We are currently addressing the Wi-Fi access and it will be available in all areas of the hotel form this week.

We endeavor to ensure all our guests have an enjoyable stay in a clean comfortable environment with friendly, bubbly and well trained staff and do apologise that on this occasion we failed to provide this for you. I would be interested to hear more from you and which bedroom you stayed in, helping us to ensure we address any shortfalls in our standards.

Please call me at your earliest convenience on 0845 0727533. Once again thank you for your comments and I do hope that I will be able to welcome you back to our Hotel in the future.

Regards,

Gwyn Jones.
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Warrington, United Kingdom
Level 4 Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 19, 2013

We stayed at the hotel on a dinner, bed and breakfast deal which was a birthday gift.
We paid extra to upgrade to an executive room and it was not a disappointment. TV in bathroom was a novelty and I enjoyed watching the cup final from the bath!
Meal was excellent and service very good.
Breakfast was fab with a great choice at the self service buffet and the cooked breakfasts which are made to order.
We used the spa in the afternoon and it is great. Do use it if you have time.
Hotel staff are very friendly and efficient.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mary b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this review, May 23, 2013
Hello

Thank you so much for your wonderful review of our hotel, it was really refreshing to read such positivity,

We agree the Executive rooms really are super and worth the little extra cost, the TVs at the foot of the bath coupled with separate experience showers, air conditioning and wonderful modern appointment make them really special indeed.

Food and Beverage quality and service are so important to any short stay so reading how much you enjoyed the experiences was great to hear, especially an underestimated part of a stay being breakfast which we think is the most important meal.

We really do hope to see you again very soon,

Kindest Regards

Stephen
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Spalding, United Kingdom
Level 4 Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed May 16, 2013

Stayed at Rookery hall hotel for 2 nights 12/13 May 2013 and hada lovely break. Check-in was fast and easy and was quickly shown to our room 302 in the new building seperate from the main hotel. Room was to the usual standard of a 'Hand Picked Hotel', but nothing out of the ordinary for this premier group. Dinner and breakfast was perfect as was the service. Our only disappointment was that we were in a Conference block with rooms that felt very detached from the hotel itself and would have prefered a more traditional room in the main hotel. The new block feels very much like entering a council office block with no furnishings along the corridors,art work on the walls and no window dressings which could easily be addressed. If you preference is
to have a tv at the end of your bath then these rooms are the ones for you. Ask to be in the new part!

Room Tip: modern rooms in the new block but away from the main hotel or more traditional 'country house ho...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank robertandjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gwyn J, Manager at Rookery Hall Hotel & Spa, responded to this review, May 19, 2013
Thank you for your review on tripadvisor following your recent stay. I was delighted to read your comments with regard to your stay and the service received from the team. We do take great pride in our product and service and in particular in our high levels of food quality.

We are always receptive to feedback about our product and service and we work earnestly to make continuous improvements in these areas. We have a great team of people working at the hotel and it is nice that you have highlighted the team for their wonderful efforts.

I look forward to welcoming you back to Rookery Hall in the future.

Regards,

Gwyn Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 14, 2013

Stayed at Rookery Hall for a weekend break. Fantastic setting, with beautiful gardens. Stayed in a double executive which was excellent, TV in the bathroom was novel but made sure of a nice long soak! Food was superb, real quality and came as part of the package we booked, although you will pay at least £30 for a bottle of wine.
There were two weddings on the weekend we were there but to be honest you wouldn't have noticed. They were in a separate Parton the hotel and there was no noise or disruption at all. Spa was modern and a great pool. It did get quite busy late afternoon, but that is to be expected. Gym is small and could do with modernising, but was adequate.
Highlights were definitely the cream tea which was amazing. Staff were excellent and couldn't do enough for you. Chester isn't too far away, and is definitely worth a visit . Cathedral is a must do, and the shopping is superb.
Overall, it is definitely worth a visit to the hotel where Posh and Becks got engaged !

Room Tip: If you want to sTay in the old part of the hotel you need to ask on booking, we didn't so I can...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chinmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gwyn J, Manager at Rookery Hall Hotel & Spa, responded to this review, May 18, 2013
Thank you for your feedback. We value our guest comments and they assist us in improving our standards and quality of service which we provide. I was delighted to read your feedback about the team and the quality of the food and accommodation.

We continually review our standards in order ensure that high standards are maintained at all times.

Regards,

Gwyn Jones.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birtley
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 14, 2013 via mobile

We stayed at this hotel for my partners 40th. The setting is lovely, wonderful gardens, lovely views from our room. Very friendly professional reception and friendly staff throughout. We didn't have dinner at the hotel as the restaurant was full on the sat night but its only a 5 min drive into Nantwitch. Our room was the executive double in the new seperate building, good size and very well equipped room. Breakfast was very good, great choice, lots of fresh fruit and more options than you really need!!! The only negative was the Sunday morning was very busy and hence the staff seemed to get a few orders slightly mixed up around us, inc ours but this was quickly amended and staff were very apologetic. The spa was modern, well equipped, great size pool and whilst it was again a seperate building and was raining it was still very good. Overall lovely hotel, excellent staff, lovely setting. Would recommend it and would stay again.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PaulandDawn48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gwyn J, Manager at Rookery Hall Hotel & Spa, responded to this review, May 18, 2013
Thank you very much for a wonderful review of Rookery Hall Hotel and Spa. I am pleased the Hotel provided a superb stay and that our staff has shown what they are good at: looking after our guests. I will naturally pass your comments to the team as well and look forward to welcoming you back to our Hotel in the future.

Regards,

Gwyn Jones.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, United Kingdom
Level 5 Contributor
67 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed May 13, 2013

I can not fault this hotel, for our stay it was great value for money, the restaurant is in my view worth the extra expense for a great meal out and all and all we had a wonderful weekend. Shop around for a good deal and you can not go wrong. During our stay there were two weddings and the bar and terras were kept open for the 'normal' guests which was nice ( have had different experience in other hotels with weddings taking over the place) . The breakfast is excellent and a real treat with far too much choice, go early for a table at one of the windows and the bunnies hopping along the lawn will entertain you. I guess the only negative comment I can make is that the Spa is not connected to the hotel, so you can not just put on a dressing gown and slippers but you need to get changed at the spa itself, which is not my preferred option, it would have been nice to just go back again to your own room in your dressing gown but that would have meant having to walk outside... oh and slippers in the room would have been a nice touch as well as I have come to expect them in spa hotels... Great weekend and I will most certainly return soon when I can.

Room Tip: we had a room in the original building, great view and charming furnishings, only negative comment i...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LadyC77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gwyn J, Manager at Rookery Hall Hotel & Spa, responded to this review, May 18, 2013
Thank you for taking the time to write a review following your recent stay at the Rookery Hall.

I was delighted to read your comments with regards to your stay and will ensure that they are passed to the team here at the hotel. It is always very pleasing to read such positive feedback and I thank you for taking the time to write.

I look forward to welcoming you back to the Rookery Hall Hotel and Spa very soon.

Regards,

Gwyn Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rookery Hall Hotel & Spa

Property: Rookery Hall Hotel & Spa
Address: Main Road | Worleston, Nantwich CW5 6DQ, England
Phone Number:
Location: United Kingdom > England > Cheshire > Nantwich
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Nantwich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rookery Hall Hotel & Spa 4*
Number of rooms: 70
Official Description (provided by the hotel):
Built in 1816, Rookery Hall Hotel and Spa is a four AA red star, Grade II Georgian Hall situated close to Nantwich in Cheshire. Part of the Hand Picked Hotel collection Rookery Hall is set in 38 acres of private gardens and grounds offering a selection of 70 well-appointed bedrooms and suites, extensive meeting and event facilities, a Health Club & Spa and a 2 AA Rosette Restaurant. The Health Club and Spa is set adjacent to the main hotel and offers a variety of luxurious treatments with seven treatment rooms, manicure and pedicure suite, Rasul mud therapy chamber, waterwall sensory relaxation room, glass roofed 17 metre indoor swimming pool, fully-equipped gym, fitness studio and a Cafe Bar. Rookery Hall's spa is recognised as one of the top residential spas in the country and offers a full range of spa treatments by expert therapists using the Elemis product house. Rookery Hall Hotel and Spa was initially awarded 4 AA red stars in 2013 and has retained these for 2014 and 2015. The hotel was also awarded Hotel Restaurant of the Year 2014 at the Nantwich Food Festival and Solo Spa of the year 2014 at the Good Spa Guide Awards. Conveniently located 15 minutes away from the M6, Rookery Hall is within easy reach of Chester and Manchester and the medieval town of Nantwich, just 5 minutes away. Crewe station which connects via high-speed train to London and Manchester is also just a short drive away. ... more   less 
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Also Known As:
Rookery Hall Hotel And Spa
Rookery Hall Hotel Nantwich
Rookery Hall Hotel & Spa Nantwich, Cheshire

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