We had a return visit to Rookery Hall and the visit mimicked my previous visit here and also one of the other hand picked hotels, The Priest House.
This hotel is lovely both inside and out, a perfect place to come with friends and family or to have a romantic break.
We had the larger exec room this time which was comfortable, the bed and bathroom were both excellent.
My issue with all my hand picked hotel experiences (5 off) is that the service always spoils the experience and simply fails to stand up to the prices charged for the rooms, food and drinks. The whole weekend stay was let down by sloppy service at lunch, breakfast and at the bar. Lots of waiting, order errors, slow delivery, incorrect delivery, poor communication and a lack of apologies. We did raise our concerns with the staff but nothing improved and no manager ever appeared as you might expect.
We did feed back with reception when we left in the hope things can be improved for future guests.
This service issue was so significant on this stay we are not likely to use the hotel again.More
- Free Wifi
- Free Parking