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“Poor WiFi ruined a pleasant stay” 3 of 5 bubbles
Review of Premier Inn Manchester (Handforth) Hotel

Premier Inn Manchester (Handforth) Hotel
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Premier Inn Manchester (Handforth) Hotel
Ranked #2 of 3 Hotels in Handforth
Certificate of Excellence
London
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Poor WiFi ruined a pleasant stay”
3 of 5 bubbles Reviewed August 12, 2013

I rate Premier Inn as a good quality comfortable business hotel, however this time the 2 day stay was ruined due to the lack of reliable WiFi. When I complained I was told by the help desk to get a refund - I did not want a refund I wanted WiFi which seemed strange to the help desk operator. Completely unsatisfactory as it was a business stay.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hampshire_Scots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
45Manager, Manager at Premier Inn Manchester (Handforth) Hotel, responded to this review, September 1, 2013
I would like to thank you for your feedback. Here at the Premier Inn Handforth we are committed to providing world-class service. We welcome all feedback so we can ensure the commitment we make to our guests is kept. I assure you that the issues you have raised will be dealt with immediately. Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

272 reviews from our community

Traveler rating
    160
    89
    14
    4
    5
See reviews for
88
95
14
39
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
London
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed August 4, 2013

This is an excellent little hotel - the staff are very friendly and always keen to help.

The rooms are a decent size for the price. Handforth station is a 5 mins walk away and the hotel offers free parking for guests.

The attached pub offers decent food and doubles up as the breakfast location too offering excellent value, high quality buffet breakfasts (with hot food cooked to order).

Lack of aircon is the one small downside, but fans are provided (they are pretty quiet too) and the hotel's location allows you to sleep with the windows open if it's a little hot.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Frampsta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
45Manager, Manager at Premier Inn Manchester (Handforth) Hotel, responded to this review, August 12, 2013
Thank you very much for your feed back. I am glad that you have enjoyed the warmth of welcome you received by our staff and enjoyed eating in the restuarant. I have passed your appreciation to all staff and team. We are looking forward to welcome you in future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caernarfon
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed July 30, 2013

We were a complicated booking, gathering the family from far and wide to celebrate at Stanilands Hotel. The staff coped with our needs splendidly despite an initial muddle over some of the booking being doubled! We were eighteen for supper on Saturday, but we all sat at one large table.
Excellent

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gogleddcymru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
45Manager, Manager at Premier Inn Manchester (Handforth) Hotel, responded to this review, August 4, 2013
I must express how much we appreciate you taking the time to give us feedback on your most recent stay. I am pleased to hear you enjoyed your time at our hotel and the Bulls Head restaurant. I will pass onto both teams the great feedback you have given us. Thank You
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Workington, United Kingdom
1 review
5 of 5 bubbles Reviewed July 17, 2013

A quiet, but busy hotel with friendly staff. Nothing is too much trouble for the staff. Continental breakfast.was substantial with plenty of choice and taken in a pleasant room in the adjoining pub restaurant.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank James F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
45Manager, Manager at Premier Inn Manchester (Handforth) Hotel, responded to this review, July 20, 2013
I would like to thank you for your feedback. I am glad that you have enjoyed your stay and appreciated the warmth of welcome you have received from our staff. I have passed your comments to our restaurant team and they are delighted that you enjoyed your breakfast. We hope to welcome your back in future.
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Fortuna, Spain
1 review
5 of 5 bubbles Reviewed July 10, 2013

Excellent facilities, dining, and friendly helpful staff, great value for money, room clean, airy and very quiet, well situated for exploring Cheshire area and ideal for Manchester Airport, service by staff terrific


  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JimFortuna_Spain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
45Manager, Manager at Premier Inn Manchester (Handforth) Hotel, responded to this review, July 12, 2013
I must express how much we appreciate you taking the time to give us feedback on your most recent stay. I am pleased to hear you enjoyed your time at our hotel and I will pass onto the team the great feedback you have given us. Looking forward to welcome you again in future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
5 of 5 bubbles Reviewed July 8, 2013

It was as straight forward as the title makes out. Great location set back off a main road but was unaware of traffic or noise. The restaurant could not get any closer without being in the same building.

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AyrshireLifeCare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
45Manager, Manager at Premier Inn Manchester (Handforth) Hotel, responded to this review, July 10, 2013
I would like to thank you for your feedback and I am delighted to hear that you enjoyed your recent stay with us. We look forward to welcoming you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
1 review
2 of 5 bubbles Reviewed June 26, 2013

But negotiating that bed???? And for someone of my small stature it was like a puzzle! First it rolls around the room then when inside the bed its like sleeping on a speed bump! The must uncomfortable bed I've ever slept in!

  • Stayed June 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Tattoosbyjj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Manchester (Handforth) Hotel, responded to this review, July 3, 2013
Thank you for your review. It really matters to us that our guest have a comfortable nights sleep, and we guarantee this. Your comments have been noted and will be duly followed up by both our Customer Services Team and the Management team at this hotel. Once again thank you for your review we do hope to welcome you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Manchester (Handforth) Hotel

Property: Premier Inn Manchester (Handforth) Hotel
Address: 30 Wilmslow Road, Handforth SK9 3EW, England
Location: United Kingdom > England > Cheshire > Handforth
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Handforth
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Manchester (Handforth) Hotel 3*
Number of rooms: 35
Official Description (provided by the hotel):
The best of both worlds - relax in the tranquility of village life before heading into the big city ... more   less 
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Also Known As:
Premier Inn Handforth

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