My hubby very kindly purchased for me a overnight spa break at The Hallmark.
Booking in was a little troublesome as the 1st room given was shabby and not very clean, however the staff quickly changed the room and gave me another with a complimentary bottle of Red by way if apology.
The evening meal was very nice, if a little rushed by the staff who were over every 2 minutes.
Again great breakfast.
The issue I have though is the communication between the hotel and the spa. Upon booking I was told by the reception at hotel I had just 1 spa treatment, in facr I had 2 but couldn't book 2nd treatment as too late by time I realised. Then the following morning I asked reception (at 9:40) what time the spa opened, not till at least another 30 mins was the reply.
In short due to miscommunication on behalf of the hotel and the dismissive attitude of the staff at the spa, (4 staff sat down chatting when arrived) I paid short of £100 for a "spa" break with no spa treatments. Not very good value for money at all, and as a family this is not something we can afford to spend on.
Awaiting response from spa manager.
- Official Description (provided by the hotel):
- Set within beautiful leafy grounds, the Hallmark Hotel Manchester Airport is a comfortable, well presented four star property with a great selection of facilities for their guests. Boutique style decoration, relaxing public areas and well appointed rooms. Guest can enjoy use of the health club and spa and complimentary car parking during their stay. The Hallmark Hotel Manchester Airport is also a popular venue for party nights, themed nights, celebrations, meetings and weddings. The hotel has 88 comfortable bedrooms including eight family bedrooms and free Wi-Fi is provided throughout the hotel. ... more less
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- Also Known As:
- Hallmark Hotel Handforth