We stayed at this hotel for one night only - a friday night in October 2012.
The room was ok although the air con system did not function at all.
The bar had no Vodka on a friday evening and after asking to speak to the Duty Manager, he eventually came over to us and sat with his hands in his pockets with a completely dis-interested expression and manner. We asked him to explain how could a hotel run out of the most commonly used spirit. He informed us that his order had not been delivered. We asked him why he had not taken it upon himself to buy one at a local supermarket or off licence. He told us that he was not allowed to use petty cash for that purpose, which surprised us as surely customers are supposed to come first.
We asked for and was given the name of his superior so we could contact that person direct about our experience, which we have done and received a most sincere apology from IHG.
It seems increasingly difficult to find good service in the UK and there needs to be some training required at this establishment along with some maintenance work on those rooms that have air con systems that are not working as we were informed that our room wasn't the only one with that problem.
It was a very noisy hotel throughout the night so a decent nights sleep was certainly not had!
- Official Description (provided by the hotel):
- The Holiday Inn Express Crewe, is an exciting addition to Crewe and the Holiday Inn Express chain. Located just a few minutes walk from the rail station, the hotel is perfect for guests travelling on business or guests looking to explore the beautiful Cheshire countryside and its many attractions; historic houses such as Tatton Park and Arley Hall, castles such as Beeston and Peckforton or explore the nearby cities of Chester, Liverpool and Manchester. ... more less
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- Also Known As:
- Holiday Inn Express Crewe Hotel Crewe
- Ramada Crewe
- Crewe Ramada
- Holiday Inn Express Crewe England