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“in contrast we couldn't fault the service the standard was excellent”
Review of Crewe Hall

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Crewe Hall
Ranked #2 of 9 Hotels in Crewe
Certificate of Excellence
uk
1 review
“in contrast we couldn't fault the service the standard was excellent”
Reviewed May 4, 2009

We had a fantastic time at Crewe hall,and in contrast to the previous reviews found the service spot on!
We where on a 2 day spa package, the spa treatments where lovely. All the spa staff where friendly and enthusiastic about the hotel and it's amenities.
Food was excellent and the bar and restaurant staff very accomodating. I queried the price of drinks in the late bar to be given an alternative for half the price.
We arrived early and although waited a while for one of the rooms the other was ready and was made available to us straight away.
We all agreed that we would definitely return in the future.

Stayed April 2009, traveled with friends
Helpful?
Thank shazzakays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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cheshire
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 19, 2009

My stay was in compensation for a very bad stay that my parents had 2 weeks before hand. Because of this we thought that this visit would be perfect & I was so hoping to book my wedding here because I thought the setting & building itself was beautifull, after hearing the bad report from my parents I wanted to judge for myself as they were very disapointed with their stay.
On arrival at 2pm as that was the arranged booking in time we were informed that our room wasn't ready & told if we'd like to go for a coffee they would bring our keys to us in a few minutes, we went for a coffee & waited & waited for our keys, after 3qtrs of an hour I asked the bar staff to contact reception & find out if our room was ready, we were informed that someone was on the was with the keys, another 15 minutes passed & no sign of our keys so I ordered 2 more coffees & we continued to wait & wait & wait to be taken to our room, exactly 1hr & 45 minutes later a member of staff arrived with our key & showed us to our room, when we asked why there had been nearly a 2hr delay with our room we were informed that it wasn't ready due to having a football team in residence who requested a late booking out time, I'm sorry that is not my problem & my room as ordered should have been ready for 2pm, not 3.45pm.
On the whole the room was very nice but dissapointing because we were in the new hotel which was just like being in any airport hotel, we would have loved to be in the old building, after all that's what Crewe Hall is all about. As i say the room was very nice although the water escaped through the shower door, there was an old Rennie & clothes tags on the chair when we entered the room & we were able to engrave our names in the dirt on the room mirror.
We started by making a coffee in the room but the milk provided was sour & curdled so we had to request & wait for more.
After this we decided to go & use the spa, getting ready only to find there was only 1 dressing gown in our room so when we arrived at the spa we explained we onl had 1 gown between us & could we have another but were told that policy was only 1 gown per room & we were not offered another 1, not even for the time we were in the spa.
We later went out for the evening as planned & returned to go to bed, only to hear once the TV was turned off the most annoying & loud noise, it sounded like an engine running in our room, we switched off lights, fridge & air conditioning thinking that it was them but it still continued, we tried to ignore the noise but it was impossible so we rang reception & asked them what it was, the night manager said he didn't know but said he'd come & check it out, on arrival to our room he was shocked at the loudness of the noise & informed us that it was from the boiler room which was situated in the room next to our room!!!!
Why on earth would anyone be put in this room I do not know.. he offered to move us to another room down the bottom of the corridoor by which time we'd had enough & said if we have to dress & move our belongings to another room we may as well just get up & go home as our stay from star to finish was a disaster, so we did, we checked out at 1.30am, upset & apauled by it all, needless to say I will NOT be booking my wedding at Crewe Hall & wouldn't reccomend a stay there to my worst enemy let alone friends or family!!!!

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jillster35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stokeish
2 reviews
Reviewed April 18, 2009

We stayed at this hotel for new years eve 2008, we didn't join in the festivities there (although they looked great) we wanted to stay some-where special for the night.

The main building is spectacular very gothic and imposing, our room was nice and comfortable but nothing amazing for the £200 we paid for one night.

The main problem with this hotel is that because the building is so impressive you expect everything else to be of such a high standard which is not always the case. The reception staff were professional but did not give us any information about facilities in the hotel or breakfast times. We had booked afternoon tea but when we arrived in the room there was no-one to greet us, there were several tables set up so we didn't want to sit with-out being advised where. We waited about 15 minutes when eventually a waiter came. His service was very slow and he kept forgetting things!

Breakfast was good and in the new added bit of the building, the spa is in the new part to but was so far away we gave up looking for it.

Like I said before there was nothing to really complain about in our stay just the little details were missing, the fires weren't lit in the lounge, so everyone was complaining it was cold, champagne glasses all over the terrace in the morning ...

  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElizabethStokeish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staffordshire, England
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 28, 2009

I stayed here with my partner in mid March and thoroughly enjoyed our stay. The double room and bathroom were very clean and had trendy and up to date furnishings. I booked the room thru Q hotels website at a great price and found it value for money. Crewe Hall is a fabulous gothic building and the drive way up to the Hall adds to the splendour. The breakfast option was worth the extra money as it was self service, there were a variety of cereals, fruits and cooked options which used good quality meats. Overall very pleased!!

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leoal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shrewsbury
1 review
Reviewed March 26, 2009

My husband took me for a 1-night stay at this hotel to propose to me. Upon arrival, the hotel itself is beautiful outside, with lovely scenery. We were shown to our room - we booked the Royal Suite in the old part of the hotel - and were not disappointed. The room was lovely, with a periodic gothic theme which, in my opinion, suited the theme of the hotel. The bed was a king-sized 4 poster with heavy curtains. The suite was huge with classic wallpaper and oil paintings which I found complimented the hotel. The heating was on and the room stayed warm all night. My husband had arranged for champagne to be ready when we arrived, however there was an ice-bucket but no champagne. When we called reception, they were very apologetic and sent us a bottle immediately. Before dinner, we were shown to a large lounge near reception to wait for our table and given complimentary canapes, there was also waiter service in this room. We ate in the restaurant, the a la carte food was both interesting ad delicious; if a little expensive; and after my hubby proposed we were given complimentary champagne. We then had a drink in the modern part of the hotel and visited the revolving bar, which was interesting and once again the staff were friendly and the bar quite reasonably priced. The next day we found we had forgotten to take toothpaste with us and, although there was none available in the hotel, the staff went out and bought some for us! We also took a walk around the grounds and were delighted with how beautifully kept it is. To sum up, the hotel was wonderful if a little expensive, and the staff couldn't do enough for us

  • Stayed December 2006, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrsmelv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 17, 2009

I went to stay at this hotel on valentines. I gave my credit card information at time of check in. They took a pre-authourisation on my card for £250.00. When I checked out, I paid the full balance due in cash. What they did after that was shocking, not only had they taken the £250.00 off my card as well, when I phoned them to ask why they had done that, they claimed it wasn't them. They said they cancelled the pre-authorisation and didn't take any money (even though it was on my bank statement that they had taken it). I asked them for confirmation off the fax they sent to my bank to cancel the pre-authorisation. When I received this confirmation, I was even more shocked. They had sent me someone esle's credit card details, I had got everything, the 16-digit number, valid from date, expiry date, 3-digit security code, name address etc etc. So they have gave me someone else's details. When I told them they had sent me someone else's details, they didn't seem bothered. Top cut a long story short, in the end they admitted they had taken the money and refunded it back to my card OVER A MONTH LATER. If you want to protect your details, my recommendation is STAY AWAY.

Stayed February 2009, traveled as a couple
Helpful?
4 Thank ASIFManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 3, 2009

We booked Crewe Hall as a venue for a family reunion/birthday celebration. We were very happy with the hotel itself; the building is fabulous and the rooms were fine. Much time was spent with the events staff planning a special celebratory meal for our group. The food was good, but unfortunately the service was extremely poor. The hotel manager did not reply to a request to discuss the issues. Good service is just as important as good food. We won't be returning.

  • Stayed February 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 3canux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crewe Hall

Property: Crewe Hall
Address: Crewe Hall Weston Road, Crewe CW1 6UZ, England
Location: United Kingdom > England > Cheshire > Crewe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Crewe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crewe Hall 4*
Number of rooms: 117
Official Description (provided by the hotel):
A superb 17th century hotel located in Crewe in Cheshire. This Grade I listed building has been attracting refined guests since the 17th century, including our current monarch Queen Elizabeth II. This hotel is a fine mix of historic Jacobean and sharp 21st century architecture. The magnificent history oozes throughout the hotel from exquisite marble fireplaces to stained glass windows. Yet the contemporary edge of Crewe Hall can be found throughout the hotel from the revolving bar in the brasserie to the state-of-the-art leisure club. The hotel has 117 spacious, comfortable bedrooms, some are located in the historic old building but majority can be found in the new contemporary wing. Just minutes from the M6 motorway, Crewe Hall is only 24 miles from Chester’s sights and shops and close to Liverpool and Manchester.Crewe Hall is home to a modern conference and events centre. It is very impressive with both it's facilities and service that we offer you. Modern facilities, free Wi-Fi, extensive grounds and a meetings package that gives you total piece of mind, whether you’re brainstorming with the team or delivering an important message, Crewe Hall makes meetings easy. ... more   less 
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Also Known As:
Crewe Hall Hotel Crewe
Hall Hotel Crewe
Crewe Hall England

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