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“My trip to Crewe”

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Best Western Crewe Arms Hotel
Ranked #7 of 9 Hotels in Crewe
Andover, United Kingdom
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“My trip to Crewe”
Reviewed August 22, 2014

I have just spent three nights at the Crewe Arms and was pleasantly surprised. When I looked at the hotel on the website before my visit the hotel looked very dark but on arrival I found that the hotel was being renovated. However, my room had already been upgraded and was very pleasant with plenty of hanging and draw space. The bathroom was very nice with a low bath which meant it was easy to get into for the shower, although it could do with some hooks on the door for hanging bathrobe and washbag, I would mention that the bed was the most comfortable I have ever slept in and had three lovely nights sleep. The lounge and bar area were under renovation but from it appears it will be very good when finished. There was plenty of parking and my comments with regard outside area is the smoking area, as when it rains you can get very wet and it would be nice if the area had some cover. I would advise the hotel to revisit their website and upgrade their pictures, which they will probably do once the renovation has been completed.

Room Tip: There appears to be a lift being installed, unfortunately not working when I was there but I did ask...
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  • Stayed August 2014, traveled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lesleyj_morgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey M, General Manager at Best Western Crewe Arms Hotel, responded to this review, August 23, 2014
Many thanks for your great review. Yes the bed are all new and we have had a great many comments on just how comfortable they are. The bar and lift will all be completed within the next three weeks leaving only the restaurant then to be done. I am so pleased that you enjoyed your stay and I will take the comments regarding a smoking shelter on board and see if there is anything we could incorporate to make it more pleasant for those who smoke, especially as winter approaches. we look forward to welcoming you back again soon.
Kindest Regards
Tracey Molyneaux
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332 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
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  • English first
  • French first
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English first
Barnsley, England, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 11, 2014

Booked into this hotel for one night 8th August. The hotel at the time of arrival was undergoing some improvements on the ground floor area. Don't let it put you off as the staff are friendly and our room was very relaxing and comfortable. Had a very good nights sleep. Went down for the breakfast which was very nice. Buffet style breakfast and cooked to order full English. The young waiter was very attentive and made conversation about our stay/day.
Would definitely return to the Crewe Arms.

  • Stayed August 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Christopher G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey M, General Manager at Best Western Crewe Arms Hotel, responded to this review, August 18, 2014
Thank you so very much for your great review. We do hope to welcome you back again soon. The refurbishment is due to be finished in three weeks, when the ground floor will look fantastic.
Thanks once again.
Kindest Regards
Tracey Molyneaux
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 5, 2014 via mobile

I was told by the staff that The Crewe Arms Hotel serves the railway community for a long time. It even has a special tunnel in the old day for the Queen to walk in.
Today, it has transformed with ongoing renovation. The room has got a fresh look and a slumber bed that will make you sleep like a log. Staff continously engage guests at all level and making them feel at home. There is a can do and will do spirit in meeting guest's needs and demands. Much of this great service distill down from the general manager's passion in making the experience GREAT!

Stayed August 2014, traveled with friends
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey M, General Manager at Best Western Crewe Arms Hotel, responded to this review, August 18, 2014
Dear Mark,
Thank you ever so much for your fabulous review, the team are delighted that you enjoyed yourself so much. We look forward to welcoming you back again soon.
Kindest Regards
Tracey Molyneaux
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
halifax
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 5, 2014

This hotel is going through a refurbishment and i am sure it can be very annoying to the staff, but nothing was too much bother and the breakfast was good,the meal on the saturday night was excellent and went back for seconds.i have a stayed in this hotel before and the rooms have been refurbed to a nice standard.this hotel is absolute value for money and i will be looking forward to next years visit.

  • Stayed July 2014, traveled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank titusaducks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey M, General Manager at Best Western Crewe Arms Hotel, responded to this review, August 6, 2014
Thank you so very much for your fabulous review. We are all delighted that you enjoyed your stay with us and very much look forward to welcoming you back again next year. The refurbishment continues but is all due for completion Mid-September. It has been tough on the staff however it will look fabulous when finished and well worth the slight disruption.
Kindest Regards
Tracey Molyneaux
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle-under-Lyme, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 3, 2014

I too attended the function on the 26th July. seems strange to me that no one else have a bad word to say about the event. This person is nothing but a prize idiot whom i suppose had a tongue in his/her head so therefore was able to voice there "complaints" at the event. If the dog turned its nose up at the meat,which incidentally was for the guests on the evening,what was it doing at this persons home in the first place? Indeed, if the food was that bad then why did they take it home...did they not like there dog? As this person so obviously disliked the event he/she will not need to be invited again or asked for there sponsorship! I can only emphasis what a superb establishment the Crewe Arms Hotel is and have therefore pre-booked the same event for July 2015

Room Tip: As the hotel is directly opposite the train station some noises associated with it can be heard so a...
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  • Stayed July 2014, traveled with friends
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Vipes2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey M, General Manager at Best Western Crewe Arms Hotel, responded to this review, August 6, 2014
Thank you very much for the great review. The Crewe Arms and it's staff so enjoy accommodating you all for the Town Criers weekend. We all have so much fun and the atmosphere is always fantastic. We are delighted that you will all be back next year and hope to see you at Christmas too.
Thanks again your comments are much appreciated.
Kindest Regards
Tracey Molyneaux
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 28, 2014

I logged on to this siite to leave a review and was shocked to read the comments of a previous visitor to this site and I feel I must contradict these.
The hotel is in the process of renovation, so is less than perfect. However, the bedrooms are really well decorated and comfortable.
The restaurant is perfectly adequate and the food we enjoyed was of a very high standard.
In fact we enjoyed the buffet on our awards night in the hotel so much that my partner and I went back for more.
The staff were extraordinarily helpful and accommodating. We really could not have asked for more from our stay

  • Stayed July 2014, traveled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank Terry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey M, General Manager at Best Western Crewe Arms Hotel, responded to this review, August 3, 2014
Thank you ever so much for your great review. We are all delighted that you had such a great stay and look forward to welcoming you all back again next year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, West Yorkshire
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 28, 2014

How can anyone say anything else, ok there is refurbishment going on but you get that in London Hotels, but it did not make any difference to our pert of Town Criers over the last weekend.

The room was great, the food was amazing and plenty of it, and the service was second to non, and at our Gala Dinner on Saturday night the staff enjoyed themselves as well and that's goes a long way with me and my friends.

Great Hotel.

Room Tip: Try it you will be happy you did...
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  • Stayed July 2014, traveled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Vic-2A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey M, General Manager at Best Western Crewe Arms Hotel, responded to this review, August 3, 2014
Thank you so much for the fabulous review, we are all delighted that you enjoyed your recent stay with is. JP has booked again for next year and there may even be a Xmas get together too. We look forward to welcoming you back again soon and thank you once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Crewe Arms Hotel

Property: Best Western Crewe Arms Hotel
Address: Nantwich Road, Crewe CW2 6DN, England
Location: United Kingdom > England > Cheshire > Crewe
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #7 of 9 Hotels in Crewe
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Crewe Arms Hotel 3*
Number of rooms: 61
Official Description (provided by the hotel):
A traditional 61 bed roomed hotel offering both bar and restaurant along with 5 meeting/conference rooms. The bar is open daily serving food and drinks from 7am - 11pm All rooms are en suite and offer tea/coffee, iron/ironing boards, hairdryers, free wi-fi, flat screen TV's, direct dial telephones Undergoing a major refurbishment Jan - June 2014 - all areas of the hotel have been completely renewed and modernised. ... more   less 
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Also Known As:
Best Western Crewe Arms Hotel England

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