We called in on a very hot day just for soft drinks. After standing at the bar for almost fifteen minutes (there was no-one else to server at the time, although a young lady did turn up for a drink around ten minutes after us) the chap serving managed to tear himself away from what must have been a conversation in which he was given bad news. I say this because he was by far the most miserable member of bar staff I have ever encountered.The drinks were not exactly cold, and were almost throen onto the bar, so much so that a diet Cola was made even more diet by having a third spilt.
This is a well situated place with nice gardens to sit in as well as spacious indoor rooms, but that is about as good as it gets. If you want customer service and a friendly atmosphere then go elsewhere as you will not get either at the Merlin.