We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“staff need better training”

Alderley Bar & Grill
Reserve with OpenTable
Alderley Bar & Grill is not available for your requested time. Choose another time, or search restaurants with availability.
The time you selected has already passed.
Ranked #14 of 38 Restaurants in Alderley Edge
Certificate of Excellence
Price range: $45 - $91
Cuisines: French, British
More restaurant details
Restaurant details
Good for: Bar scene
Dining options: Breakfast, Late Night, Reservations
Dining style: Casual Dining
Reviewed March 3, 2014

We visited the restaurant on saturdayFeb 8th to celebrate my Birthday. We booked online for 6 persons and table was ready on time of our arrival 8.30pm. We were seated in a booth upstairs and the ambience was good, as was the food

However I was disappointed with the junior staff who were polite but not briefed on the menu or particularly well trained. We ordered a bottle of Prosecco to start and the server poured 5 full glasses and left one empty. This was embarrasing as I had to order another bottle of prosecco to fill the other glass. Earlier we had a pre- drink and as we were in 3 separate cars
the three drivers could not have any more to drink so it was wasted. As this restaurant is one of the more upmarket eateries in the group I expected better.

On leaving I mentioned discreetly to the manager that I was not happy but he just nodded politely.
I visit many of the groups other restaurant and brands and have a loyalty card

    • Value
    • Atmosphere
    • Service
    • Food
Thank getupanggo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (229)
Traveler rating
Traveler type
Time of year
Language

154 - 158 of 229 reviews

Reviewed January 29, 2014

Superb experience. Our waitress was absolutely lovely made us feel most welcome and the food was beyond beautiful. Best ever steaks yet!

Thank Alex E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2014 via mobile

Stopped off for a quick business lunch, both the food and service were excellent.
Definitely recommend to others. Wish we had a local one :-(

Thank Alysia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2013

There on Friday with Friends. Ate upstairs for the first time ever (didn't know they had an upstairs) atmosphere not quite as good as the ground floor but OK. Staff are truly excellent and the food was good. The squid was a little tough but the steak cooked to perfection. (Nice to see a chef who can cook a well done steak without creating it)

    • Value
    • Atmosphere
    • Service
    • Food
Thank Glenn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2013

With a lively atmosphere and good service, led by James, this was the perfect venue for a mixed age group 40th Birthday. The menu offered something for all our tastes, with the scallop and chorizo starter and fillet steak being particularly enjoyed. For a wine we found the mid-price Malbec to be very good. Although the bar was packed, the service was excellent and despite the very noisy crowd the ambience was enjoyable.

    • Value
    • Atmosphere
    • Service
    • Food
Thank westlowjack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Alderley Bar & Grill also viewed

Alderley Edge, Cheshire
Alderley Edge, Cheshire
 
Alderley Edge, Cheshire
Alderley Edge, Cheshire
 

Been to Alderley Bar & Grill? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing