We visited the restaurant on saturdayFeb 8th to celebrate my Birthday. We booked online for 6 persons and table was ready on time of our arrival 8.30pm. We were seated in a booth upstairs and the ambience was good, as was the food
However I was disappointed with the junior staff who were polite but not briefed on the menu or particularly well trained. We ordered a bottle of Prosecco to start and the server poured 5 full glasses and left one empty. This was embarrasing as I had to order another bottle of prosecco to fill the other glass. Earlier we had a pre- drink and as we were in 3 separate cars
the three drivers could not have any more to drink so it was wasted. As this restaurant is one of the more upmarket eateries in the group I expected better.
On leaving I mentioned discreetly to the manager that I was not happy but he just nodded politely.
I visit many of the groups other restaurant and brands and have a loyalty card
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