We were invited to the restaurant to celebrate a 21st on Sunday evening (11 August) and were looking forward to it as it is a favourite place of ours and it was a while since we had visited. Unfortunately it was not as we expected, the service was very slow and not very professional - normally the menu would be explained and the specials pointed out, this did not happen. The starters were fine but the main courses were served on cold plates & my husbands steak which was ordered as med - well done was cremated and stone cold, other steaks served did not look hot and by the time the chips and vegetables were served would have probably been cold anyway. The chips varied in temperature and the vegetables were cold mainly because they were served in cold cast iron dishes. As we were part of a party and a guest we did not make any comment but afterwards other guests made exactly the same comments about service and cold food. We also noticed that the red wine ordered was not the one served, again we did not comment as we were not the host. We appreciate that parties can be more difficult to cope with
but have allowed for this before making these comments. There was no problem with the desserts except for how long it took for them to arrive. Overall if we had not been to the restaurant previously and known they were capable of providing good food & service we would not visit again after this experience. We frequently visit Zinc in Manchester and never have any concerns. What has happened to Alderley ?
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