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“Perfect for a large family get together”
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Review of Whitehouse Cottage

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Whitehouse Cottage/The Whitehouse & Courtyard Cottage Whitehouse Cottage
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Very good
10 reviews
Whitehouse Cottage is left of picture
Whitehouse Cottage/The Whitehouse & Courtyard Cottage
Whitehouse Cottage
1st Lounge
Lounge with Room 2 in the back ground
Room 2 made up as a Super-king
Room 2 En-suite
Room 2
Room 2 made up as a Super-King
Room 1. Single en-suite with 4ft double bed
Room 1 En-suite
Room 3 En-suite
Room 3 Double
Main bathroom shared with room 4 & 5
Room 4 made up as a Super-king
Room 4
Room 5
Kitchen
Garden at Whitehouse Cottage
Garden with gas BBQ
Garden
Outside Whitehouse Cottage in Courtyard
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Overview
Rental Home -
5 Bedrooms, 4 Bathrooms, Sleeps 9
St. Neots, Cambridgeshire, England

Reviews from our community

Very good - based on 10 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
angela162...
St. Neots, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Average”
Reviewed August 30, 2017 for a stay in July 2017

We booked both cottages for our wedding party as friends and family were coming from many different places and we wanted to spend time with them and have the room to do so. In this respect the Whitehouse was very good and it was great to have the garden to sit in and celebrate the day. The cottages were clean and tidy however there were a lot of small niggles that need to be addressed. A lot of the party stated that the beds were not comfy with the small double bed in the large cottage in particular needing to be replaced. The cottages were showing signs of wear and tear (eg rips in the plastic tablecloths). The trouble seems to be that in the week the rooms are booked out to workmen who work locally in the area and then go home at weekends. I can understand that this is bread and butter income to the Whitehouse but they need to decide whether this is the avenue they wish to carry on down ie effectively a B&B or whether they wish to pursue the self catering cottage end of the market. To us the two do not mix. This was evidenced by the provision of breakfast items. When we arrived these were in both cottages and wrongly we assumed they would be replenished every day. It should be made clear. If you are self catering then why provide...if you are B&B these should be provided every day. The Whitehouse has lots of potential but it needs to decide what it is.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Sep 2, 2017
Thank you for taking the time to provide us with a review of your stay at Whitehouse Cottage and Courtyard Cottage. We always welcome our guests and advise that if there are any problems whilst you stay with us to tell us straight away so we can deal with these issued quickly and efficiently. We live onsite so can act on this problems straight away. The booking you made with us was for the exclusive occupation of both cottages on a self catering basis. We advised when we showed you around the cottages prior to your booking that when we let the cottages out on a self catering basis we always provide our guests with a welcome pack which includes Bread, Croissants, Milk, Juice, Yogurts, Jam, Marmalade, Butter, Tea,Coffee, Sugar, Flowers, Cake and Wine. As you booked both cottages all these items were in both cottages. We also advised that there were cereals in the cupboards. We have had numerous clients so surprised that these treats are left for them when renting our cottages on a self catering basis. As your booking was for self catering and not bed and breakfast then these items would not have been replenished.

We are sorry that some of your party did not sleep comfortably. This was never advised to us at any time through out your stay. Our mattresses are changed on a regular basis and we always have medium support mattresses. Only today one of our guests asked where we purchased our mattresses from as it was the best nights sleep she had had for years. It is always hard to achieve everybody's sleeping comfort as you are not sleeping in your own bed.

Whitehouse Cottage was built back in the 1800's and is not a purpose built property like a hotel. We have a regular plan of refurbishment and re decoration of this property with the last major refurbishment 18 months ago.

We always try to run our property as Home from Home and do not treat our Bed and Breakfast clients any different to our self catering clients. We have a clear identity and always go the extra mile for our clients like allowing them to book in early and book out late. Welcome packs on their arrival. Receiving their shopping and putting this away prior to their arrival.

Kind regards

Fleur and Paul
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inspire66...
1 review
“Perfect for a large family get together”
Reviewed December 30, 2016 for a stay in December 2016

Thank you Fleur and Paul for a fantastic stay, you supplied everything to make our stay really special

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Dec 30, 2016
Many thanks for taking the time to give us a review. You in turn made our Christmas a highlight. When ever we look at a turkey again we will have a little chuckle to ourselves. Glad we made you stay with us special and look forward to seeing you all again in the future.

Kind Regards

Fleur and Paul
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 21, 2016 for a stay in December 2016

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Dec 22, 2016
Many thanks for taking the time to provide us with a review. These mean a lot to us and for prospective guests. We are glad you had a nice stay with us and exploring in around St Neots. We look forward to seeing you all again sometime soon.

Kind regards

Fleur and Paul
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Letchworth
Reviewed July 18, 2016 for a stay in July 2016

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: all of it
Liked least: garden backed onto the road so bit noisy but screened by hedges so not a problem
Traveling group: Friends
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Jul 19, 2016
Thank you for a wonderful review and we are glad you had a fantastic stay with us. Hope you enjoyed the evening with Tony the chef from beautifully seasoned, its nice to offer something different then a standard holiday rental. Hope to see you again sometime in the future.

Kind regards

Fleur and Paul
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Jamie M
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“The perfect stay!”
Reviewed June 1, 2015 for a stay in May 2015
1
person found this review helpful

8 of my friends and I recently stayed at The Whitehouse Guesthouse in St Neots and after just two nights, we are already contemplating our next trip.

Straight from booking our stay the owner, Fleur, was fantastic and answered all of my questions and queries about the property. We arrived to a welcome pack of freshly baked cupcakes, a bottle of wine, pastries and other personal touches that made us know we had found a homely and unique place to stay.

The property itself is perfect for a group of 8-9 people. There are two large communal areas to relax/ drink/ eat/ play games, 5 perfectly sized bedrooms and 3 recently refurbished bathrooms (we were there to take part in the ‘Midlands’ Tough Mudder so having multiple bathrooms was very welcome!).

The owner really couldn’t help you enough and was forever ‘on-call’ for welcome interaction regarding things to do/ places to eat. There was even a moment during our stay when Fleur offered to pick us up from a restaurant as we were having a problem getting a cab. Her hospitality truly knows no limits!

I can’t recommend this property enough, it’s ideal for those who want to relax (as we did on the Sunday) or for those wanting a beautiful space/ base camp before a day full of activities (like our Saturday).

Traveling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 2, 2015
Lovely to meet you all we look forward to seeing you all again very soon x
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jedster69
1 review
“Relaxing and cossy”
Reviewed February 15, 2015 for a stay in February 2015

Stayed valentines night amazing rooms bed was comfy freashly painted walls, hosts were amazing kept us entertained all ways makeing sure we was happy, breakfast was delicious deffo going again :)

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 2, 2015
So Glad you enjoyed your stay we hope to see you again very soon x
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Adults2
Children0
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