I have been staying at the premier inn at St Neots Eaton Socon for a week and thought I would eat a few times at the Brewers Fayre that was more or less round the corner. Whilst on my dinner hour from a training course , We went to the brewers fayre and places an order for jacket potatoes with beans/cheese and salad. 50 minutes past and there was still no sign of our meals. We were due back to site at 1:20pm and it was around 12:20pm when we ordered. As time was approaching 1:15pm we were still looking out for when our food was coming until finally coming to a decision it was time to head back so we weren't late. As we stood up to put on our coats , out came our food with a confused look from the waiter which was the same person working behind the bar. We said we had to go and to be fair , he said "Oh,okay I'll get you a refund." However he didn't even question why we looked so annoyed? We got our refund and thought 'Oh well , we'll go back for tea as we will be starving by then!' Off we went back to the brewers fayre at the end of the day around 4:30pm. I ordered a half roast chicken with chips and coleslaw and a friend ordered a baguette. Ordering at the same time , my food came 10 minutes after ordering. I was quite pleased with this but my friends food came 20 minutes later when I had finished. I couldn't understand why half a roast chicken took quicker than a patatoe??!! We went away fairly happy apart from the amount of time my friend had to wait for her baguette. The next day we were out quicker for lunch and had a full hour so we decided that we would go back to the brewers fayre and order quick sandwiches. This was a big mistake. I ordered a chicken club sandwich and my friend ordered a bbq baguette again , the same meal she had the night before. We waited a ridiculous 55 minutes for our food and when it did finally come out with 10 minutes to spare , it was taken to the wrong table and one dish must have been what somebody ordered..This happened to be mine! My friends meal was taken back into the kitchen and the waiter didn't even question why she had brought 2 meals out by only give 1 out?? Before we could get up and confront the couple that the meals were ours , she had bitten into my sandwich and her children were helping themselves to my chips! This left the other meal unclaimed and left to go cold in the kitchen? We went back to the bar and explained and they came back and said we will give you a refund. OK , I WILL HAVE MY REFUND BUT WHY AREN'T YOU EXPLAINING YOUR MISTAKES?! The man at the bar shouted the 'manager' who was terrible at her job it seems. She came over , never even smiled at us or explainer nor apologised , swiped her 'authoriy' card and cleared off back into the kitchen ...It seems she was the chef??!!!!! What kind of customer service skills have they been trained at here? I would never go back their again and thank god I am only here for 1 week!!!! Kfc for me , least I get my food there!!!