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“Great potential, good meal, terrible housekeeping issues!”
Review of Stoke Place

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Stoke Place
Ranked #2 of 2 Hotels in Stoke Poges
Reviewed March 24, 2013

We had a dinner/bed/breakfast deal on a Friday night (travelzoo).
The good: warm welcome, delicious tasting menu (£10 upgrade); room size and comfort; cosy bed; attempt by one member of staff (Mohammed) to make up for the bad; breakfast.
The bad: over zealous, rather amateur restaurant service which felt far too rushed; ambiance in the restaurant - a bit like a canteen (works much better for breakfast); duty managers' failure to document a reservation for the bikes and then the following morning, to add insult to injury, fail to advise us on their return as promised; a gym which had a new lock on it, such that the staff seemed not to know how or when it was accessible; some disinterested staff.
The ugly: housekeeping in general - hairs in the bath, bits of paper on the bathroom floor, rubbish and bottle tops on the bedroom floor, lack of tea/soap/water in the bedroom, absent hair-dryer.
In summary an enjoyable stay overall but would I go back or pay the full price? I suspect not as Stoke Place left the impression of having great potential but apparently lacking in mature leadership - almost all the staff we encountered were Eastern European youngsters or fairly disinterested, young duty managers - most pleasant and aiming to please, but without the experience needed to really understand what makes customers return.

  • Stayed: March 2013, traveled as a couple
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3  Thank 2CAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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454 - 460 of 651 reviews

Reviewed March 24, 2013

I've eaten here a few times before and in the past, found the restaurant portions tasty and well-presented, but rather stingy; I'm often starving a couple of hours later. Most recently I ate in the bar with a friend on a weekday evening. I ordered the wild mushroom pasta - it was delicious, the mushrooms were perfectly marinated and the range of types made it look appealing too. A little bit of fresh chilli gave it a perfect kick and the portion size was actually filling; my dining companion enjoyed their burger but eyed my pasta enviously!

There was hardly anyone else at the bar but the barman had to be signalled before we could order any new drinks - I know the atmosphere is laid back, but it doesn't hurt to ask if guests want anything occasionally.

The grounds and public area of this hotel are beautiful (haven't stayed in the rooms) and I suppose you're paying for the upkeep, but it does tend to over-price itself a little. Decent portion sizes and a bit more attention would help, considering that The Red Lion pub is about 50 metres down the road and does equally great food in huge portions.

  • Stayed: November 2012, traveled with friends
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1  Thank Kitty548
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2013

We have visited the restaurant once before and decided to go back on my birthday because it was such a pleasant experience. We were not dissapointed.

The food in the restaurant is at a standard that should be awarded a michelin star.

The a la carte menu is £45.00 per head for a three course meal. However, with the chefs complimentary courses, it turns into a 6 course meal. Each course is sufficient to appreciate the flavours and textures of the food, and, at the end of the meal I was completely `blown out'. Infact I did not eat for the rest of the day.

The service was also excellent with our waitress completely focused on our needs.

The only downside - for me - is the modern decor. But then I'm over 65 and prefer the more traditional carpets and table clothes. Perhaps other people feel the same as I do - we were the only party in the restaurant and the food is excellent. Either this or a lack of advertising?

  • Stayed: March 2013, traveled with family
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1  Thank Tommal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2013

Stay in a lot of hotels and can say Stoke Place is a bit of an enigma. Driving to the hotel you anticipate a high end stay. Crunchy gravel drive, an impressive 18th century Manor house all looks right but. You notice the trendy free bikes with baskets in parked in front and strategically placed riding boots by the front door! Sadly it all goes a bit off course from there. The hotel looks to have been furnished and decorated a little on the cheap. Decor is getting a little tired and you can just tell that the money isn't there to get the place to the level it wants to be at. Think quirky (a la Grove at Watford) is the aim but it can't get reach these heights. Our room was a smallish (avoid room 10) with a tiny bathroom. Fixtures and fittings falling off. A missing soap dish holder here and wolbly sink there and so it goes on. This place is rescued by a truly amazing evening meal. The quality, imagination and presentation of food all spot on. Its let down a little by two factors. The restaurant itself is just a large room with litte character. It probably needs a central serving island for bread to break things up a bit. The service (which throughout the hotel is staffed mostly by East Europeans) is very efficient but lacks a little on the engagement side. It a feels a little 'service by numbers' if you know what I mean. That said we had a voucher for bed breakfast and dinner and this was really great value for money. In summary, it felt like a passionate restauranteur had created a great culinary experience and had somehow tacked a hotel onto the business that they really don't do as well as they could. I hope the hotel takes my comments as constructive as I would love to see them succeed even more. Just needs someone with a passion for detail to sort it out.

Room Tip: Avoid room 10. A bit poky with a tiny bathroom. Shower only.
  • Stayed: March 2013, traveled as a couple
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5  Thank sensibleblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2013

Stoke Place is a large house that has been converted into a hotel, but retains the feel of a large private house. The result is a very welcoming and comfortable experience. You can tell this difference when reading the in -room welcoming letter - not many hotels would list the names of the receptionists you'll encounter, or provide you with a personalised welcome note. Similar nice touches were the availability of wellies to borrow in order to walk around the grounds (which we did), and bicycles to borrow (which we didn't). At all times the staff were all very friendly and welcoming, and again reinforced the feel that this is a 'one-off' private hotel rather than a large corporate undertaking.

Our large room was very comfortable, with everything you might need including free bottled water, a safe, ironing facilities, mini bar, ipod dock etc etc.

The bar area was very comfortable and a relaxing place where we enjoyed tea and home made biscuits, as well as pre-dinner cocktails. This and other rooms are decorated in a way that is chic but remains sympathetic to the age of the house.

We ate in the restaurant and were seriously impressed with the quality of the food - not just the range of the menu but also the unique ways in which the dishes were designed. A real taste and sensory experience. The wine list is clearly a feature, as we were advised to arrive for pre-dinner drinks with sufficient time to have the wine list described to us (although this didn't happen). Deciding not to order the Petrus (at £2,000 a bottle), we found the extensive wine list somewhat on the pricey side, although were very happy with the Barolo we ordered.

If I could I would rate this hotel at 4.5. but as I can only choose 4 or 5 I've gone with 4, simply as there were a few very minor issues that meant it wasn't perfect. These included the shower head and a bathroom mirror being loose, insufficient loo roll in our bathroom, a desk lamp not working, and the fact that we had to wait until we could be seated at breakfast as the dining room was full when we arrived. However, these are minor issues in what was a very comfortable stay at a hotel that I would be happy to stay at again and would recommend to anyone wanting to treat themselves to a great meal and a night away.

Room Tip: We were in room 30, which is one of the cottages near the main gate and so a little walk away from t...
  • Stayed: March 2013, traveled as a couple
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2  Thank Temple1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2013

We spent one night, also on a Travelzoo deal, and were, on the whole, very pleased with the hotel. We too had our dinner reservation changed to a later slot, but following our complaint that we had booked this in November, it was put back to the original time.

The hotel lets itself down in some very minor, but nonetheless important areas. Only 1 english breakfast tea, tea bag, one mug,one cup and no saucer! We were in room 14 and the music from the dining room was quite loud and became quite irritating.

The service was very good and the dinner was excellent.

I think the voucher deal had almost overwhelmed them, which resulted in problems with dinner reservations etc

Stayed: March 2013
2  Thank Sandra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2013

We got an excellent deal through livingsocial for an overnight stay at Stoke Place including a massive suite (Queen Anne) and a free bottle of champagne. Despite only spending one night at Stoke Place, we came away feeling relaxed and refreshed. The food was fine dining, so each course had small portions, but was utterly delicious. The hotel staff, both on Reception and in the Garden Restaurant went out of their way to be helpful, friendly and accommodating, despite my annoying dietary requirements! We enjoyed using the bikes to explore the grounds and made use of the complimentary DVD selection. If we can find another great deal like the one we had, we would definitely return.

Room Tip: Queen Anne Suite had beautiful views of the lake and grounds.
  • Stayed: February 2013, traveled as a couple
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1  Thank Penny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Stoke Place

Address: Stoke Green, Stoke Poges SL2 4HT, England
Location: United Kingdom > England > Buckinghamshire > Stoke Poges
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Stoke Poges
Price Range: $91 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Stoke Place 4*
Number of rooms: 39
Official Description (provided by the hotel):
A Modern Country HouseStoke Place is a reinvention of the traditional country house - a home from home environment, ideal for celebrations and with the feel of an aristocratic-owned private house.With 39 bedrooms, 7 individually designed private rooms seating from 8 to 200 people, extensive gardens designed by the legendary Capability Brown and a gym and treatment room, Stoke Place offers conferences, weddings, quiet getaways and fantastic dining.Recently awarded 3 AA Rosettes for culinary excellence and a Notable wine list award. ... more   less 
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Also Known As:
Stoke Place Hotel Stoke Poges
Stoke Place Poges
Stoke Place Hotel Poges
Stoke Place Stoke Poges, Buckinghamshire, United Kingdom

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