We had a dinner/bed/breakfast deal on a Friday night (travelzoo).
The good: warm welcome, delicious tasting menu (£10 upgrade); room size and comfort; cosy bed; attempt by one member of staff (Mohammed) to make up for the bad; breakfast.
The bad: over zealous, rather amateur restaurant service which felt far too rushed; ambiance in the restaurant - a bit like a canteen (works much better for breakfast); duty managers' failure to document a reservation for the bikes and then the following morning, to add insult to injury, fail to advise us on their return as promised; a gym which had a new lock on it, such that the staff seemed not to know how or when it was accessible; some disinterested staff.
The ugly: housekeeping in general - hairs in the bath, bits of paper on the bathroom floor, rubbish and bottle tops on the bedroom floor, lack of tea/soap/water in the bedroom, absent hair-dryer.
In summary an enjoyable stay overall but would I go back or pay the full price? I suspect not as Stoke Place left the impression of having great potential but apparently lacking in mature leadership - almost all the staff we encountered were Eastern European youngsters or fairly disinterested, young duty managers - most pleasant and aiming to please, but without the experience needed to really understand what makes customers return.
- Official Description (provided by the hotel):
- A Modern Country HouseStoke Place is a reinvention of the traditional country house - a home from home environment, ideal for celebrations and with the feel of an aristocratic-owned private house.With 39 bedrooms, 7 individually designed private rooms seating from 8 to 200 people, extensive gardens designed by the legendary Capability Brown and a gym and treatment room, Stoke Place offers conferences, weddings, quiet getaways and fantastic dining.Recently awarded 3 AA Rosettes for culinary excellence and a Notable wine list award. ... more less
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- Also Known As:
- Stoke Place Hotel Stoke Poges
- Stoke Place Poges
- Stoke Place Hotel Poges
- Stoke Place Stoke Poges, Buckinghamshire, United Kingdom