Have stayed here many times over the years, and have always had a brilliant time. However, we did not enjoy our stay over the christmas beak. Me and my wife stayed in the Tudor room which we have always enjoyed previously. This time we experienced a few problems.
On arrival we found there was no kettle in the room. We were gasping for a cuppa so rang the reception to ask if one could be sent to our room. We were told it would be there in 15 minutes yet 30 minutes later it had still not arrived. We tried ringing reception but the phone just rang and rang without being answered. This went on for a further 15 minutes. This was a particular concern as if someone was ringing the reception in an emergency their call would not be answered. After this I decided to go down myself to reception where I was told a kettle would be delivered right away. Finally it was, and we were able to have our cup of tea an hour after arriving.
Next we noticed a pair of reading glasses lying on the floor next to the bed. If something as obvious as this had been missed by the cleaners we worried how thorough the rest of the room had been cleaned. Also, the taps in the bathroom were in an awful state and so loose you could move them in all directions.
Things improved when we had dinner downstairs, and the food, as always was absolutely wonderful. The rest of our stay was fine but we were disappointed at the lack of attention to detail on this visit. We appreciate Christmas is a very busy time for staff, but we felt let down on this occasion.
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- Also Known As:
- Ethorpe Hotel Gerrards Cross