My first email was answered; the second email was not. The third, sent to the GM who responds here, went unanswered as well. A fourth email to reception and the GM went unanswered. Glad I called to confirm my reservation - there wasn't one.
The first room I was offered smelled strongly of mildew, despite only being a few months old. Night one in room two was OK. The next day the heater went out of control - set on a cool 17°C the room reached an incredible 28°C (84°F) overnight. My comments to the front desk before and after the hot night went unheeded; the thermostat remained unfixed during an entire day. When I was essentially told, "It's now too late in the day to do anything about it, put up with it," I demanded a new room.
I noticed the the hotel was advertised as "breakfast included" rather than the "full English breakfast" I would have expected. Words mean things, of course, and the breakfast choices turned out to be a subset of a full English leaving out what I like best. I noticed I wasn't the only one turning in dirty plates with mostly uneaten eggs and sausage...
The bed was comfortable, the location convenient, and the people quite friendly.
I am now in room three, night three. I haven't even checked out yet and I've written a review. I'll report any followup by the Holiday Inn Express if it happens.
- Official Description (provided by the hotel):
- From its attractions & rolling countryside with the nearby Whipsnade Zoo & Dunstable Downs the area surrounding the hotel is just waiting to be discovered. Perfectly located just 7 miles from London Luton Airport offering excellent access to the heart of the national motorway network. With the M1 close by and the M25 less than 20 miles away, over three quarters of the UK mainland population can be reached in a same day return journey. ... more less
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