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“Pure paradise...” 5 of 5 stars
Review of Catalonia Royal Tulum

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Catalonia Royal Tulum
Ranked #2 of 5 Hotels in Xpu-Ha
Certificate of Excellence
GreenLeadersPlatinum level
Wake Forest, North Carolina
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Pure paradise...”
5 of 5 stars Reviewed August 3, 2014

My husband and I were guest at CRT from July 26 thru August 2. We had a wonderful time and plan a return soon! Let me break it down:
Trip Planning
I found an incredible deal on Bookit.com. It was 2400. For two all inclusive, Including airfare for the week. Working with Bookit was easy and turned out fine.
Check In and room
Was a breeze. We were well received with a cool drink and cool towels. We got a standard room on the third floor of Palmas building, which is building 2. Wonderful room. Air worked great! We liked the location just fine. Hub is 66 and I am 60. We are in good shape and did not mind the stairs. We had two queen beds, spacious balcony and lovely bath. The room was kept clean and replenished daily. Only problem was the beach towels. If they clean your room during the day while you are out, they either don't replace your towels in the evening or you must find them to get new towels for the next day. Sometimes they knocked on the door at nine to replace them. Must be a better way...
We understand that at the price you pay you will not be getting 5 star cuisine, but we were satisfied with the many choices we were given. We ate at the breakfast buffet each morning. We had omlets each day. Love the Bloody Mary and mimosa station! For lunch we ate at the snack restaurant near the pool bar. Favorite was the club sandwich with fries. The al a cart lunch buffet was fantastic! We love the tapas restaurant for its selection and beauty. We also ate at the Mexican restaurant which was very good, the Italian restaurant which was very good too! We were not fond of the evening buffet. The offerings did not appeal to us. We had bad food at the Steakhouse. The menu looked great, but my beef tenderloin was overcooked, sent back and the next one was just the same. The service in all restaurants was outstanding! These folks work so hard for you! We tipped everyone well. Drinks were always terrific! My hub loved their sparking lemonade as he does not drink alcohol. I had nice wines at all restaurants. We never had room service.
This place is very beautiful and kept immaculate everywhere! Our favorite place was the beach. There are no rocks, just soft smooth sand. We snorkeld the reef beyond the ropes and found it pretty good. Go down the beach to your right, past the boats and try this area too. Very good! There are no large crowds on the beach. Lots of chairs and shade. The beach makes this resort better than those costing more... The pool is clean and beautiful. Notice shade and chairs. Must mention the wildlife, the coatis are adorable! Also we saw a raccoon,large iguanas, a capybara, and interesting birds.
The people who work here are so wonderful. They want to make you happy. They will remember your preferences. They will joke with you if you will with them. Smiles and good manners go a long way here. This is an internationally represented resort with guests from everywhere. We were an older couple by far! Lots of beautiful young folks come here. There are many smokers, and topless is very acceptable here. Hubs found this amusing...special thanks to Fernando of guest services for his determination to help us with departure boarding passes, Marco from the dive shop for coming to my rescue in fixing my snorkel mask, Suzanne also from the dive shop for friendliness and information, and all the hard working staff that gave us cherished memories for years to come.

Room Tip: I think any room would be great, but those away from stairwells would be more peaceful.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
    • 5 of 5 stars
    • 5 of 5 stars
8 Thank molliecolllie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Berlin, New Jersey
Level Contributor
46 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed August 3, 2014

This was our third time at the Catalonia Royal Tulum. I usually give 5 stars, but this time there was differences in the resort, not to my liking: Time Share Sales and Lack of food choices on buffet.
Pros: Recreation Activity Team (this is also includes Vera Club) Rosa, she is full of sunshine and happiness. The team has so many activities for each and everyday.
Bartenders and Waitresses on the beach, excellent drinks and service.
Juice Bar: The regular juicer, who has been there for years, excellent.
Waiters and Waitresses: The treat you like Royality.
Concierge: Fernando, what a great guy, he talked my wife and I into taking our daughter to the Catalonia Playa Maroma in August for a return trip, good sales job. :-)
Grounds: Excellent, beautiful, and clean
Beach: Perfection!
Rooms: Clean and great

Cons: Timeshare Sales: Why?! The place is always pack.
Buffet choices: The choices the past two years were huge and excellent. This year, less choices and not up to par.

Will I go back, probably YES!

Room Tip: It depends. I like quiet, so we get the building 4. If you don't like to walk, get building 5...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
    • 5 of 5 stars
    • 5 of 5 stars
2 Thank sweenman85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bronx, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 2, 2014

We recently got married (a week ago). Came down to CRT to celebrate our honeymoon. It was truly the best of both worlds for us. On one hand we had a jungle feel to it and then the beach and rest of the amenities were great. The music was a bit outdated. (I'll make sure I bring some music for the staff next time, lol). We enjoyed the food, the pool area, the beach and the attention that was given to us. We also became Club members and would like to thank "Edson" for his attention and helping us become Exclusive Members so that we can continue our yearly vacation plans each year. Great Job Edson!! We were in love with the hotel and we are already planning a vacation again for this year in December. Can't wait!!!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
3 Thank Adam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed August 2, 2014

My thoughts on CRT:

- If you are english speaking you will be the minority, this resort largely caters to Italians. We had no problem with this, but I feel its worth mentioning as the staff's English can sometimes be weak and entertainment and activities are largely conducted in Italian. This did not effect my rating just a tip to other travelers.
-Food is mediocre. The buffets seemed pretty stale, the restaurants with menus were better but slow service, small portions and long waits. Only exception to this is avoid the breakfast menu, that food was terrible, stick with the buffet. The best meal we had was the romantic beach dinner, which costs extra, that was actually really good. Beyond that try the tapas or the asian place were our favorties.
-drinks were up to par with an all inclusive of this price range. Nothing too fresh mostly syrupy mixers and domestic alcohol. The bar tenders were happy to make double strong drinks, give you two at a time, and even add shots to smoothies from the smoothie bar or sodas from your mini bar if you prefer. They do have drink service at the pool and beach but we found it was too slow most of the time, don't expect them to come around more than 2 times in day even with tipping.
-Service was generally kind of slow, from check in to check out, dinner, and assistance with our room everything moved at a glacial pace. This was especially frustrating the three(!) times we had problems with our room, eating up a large portion of our beach time.
-amenities were good, the pool is spacious, and they have two ambient temp soaking pools overlooking the beach. The pool chairs were very nice and comfortable and plentiful. The beach chairs fill up fast and good shade too. So snag a spot early if you can. The water activities offered (kayak, catamaran, snorkeling) were actually pretty good and each guest is allotted 1 hour per day. You can see some decent stuff snorkeling in that time as there are some small active reefs just off the beach.
-beach was great, probably best thing the resort has. The water is very clear and beautiful shades of blue and green. The sand is very soft and smooth. Very few rocks. They have bouys marking off a swim area but many venture off the sides of it too, just be careful of the nearby water sports.
-rooms are hit or miss. we had quite a bit of trouble with ours; our keys, safe, hairdryer, and toilet all failed us at certain times. The big one was water came leaking through our ceiling and the staff acted like this was pretty routine and normal. I'm talking about a large amount of water here too. I had to request to moved to another room (they seemed surprised for some reason i didn't want a room with an inch of water on the floor??). This is a big problem too as I mentioned it took a long time to get help from the staff and wasted a large portion of our trip. So much so that we decided to just live with the minor stuff rather than waste time trying to get it fixed. All the rooms are really far from the beach (the lot is very long and skinny with just a slice of beach at the end, although very nice beach).
-the grounds of the hotel were kept pretty well for its age. there is a nice jungle with friendly wildlife (little racoon things, lizards, iguanas, tons of birds, and we saw some other weird piglet type thing) which make the walk kind of enjoyable. This could be a marjor problem for people who have mobility limitations. The big problem with the grounds is their pool and beachside bathrooms, these were never well stocked and ran out of hand towels etc at the start of the day and NEVER refreshed. Same with a lot of the restaurant and lobby bathrooms.
- staff was pretty friendly and helpful but a lot of stuff seemed understaffed as well. When i finally complained about all the problems we had with our room and especially the water leak the manager did give us a free romantic beach dinner which was nice but he also wasn't very forthcoming with solutions or compensation I have come to expect from most hotels.

bottom line CRT was pretty average, we have stayed at nicer all inclusive resorts in mexico and would choose them or try a new one over this one. Come here for the nice beach and maybe for value.

Room Tip: all the rooms seem about the same but it is considered an upgrade to be closer to the beach/pool, so...
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
4 Thank Adam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 30, 2014 via mobile

My husband and I stayed for a week towards the end of July, to celebrate our 25th anniversary. We enjoyed it very much.
The staff are amazing always helpful and smiling. The food was ok at the buffet but the best in my opinion was the Tao Cat- Asian restaurant. The food was so good there we went twice!
The beach is the most amazing part of this resort, white sand and beautiful blue water that is so warm it's like your bath tub. The waves were very strong at times and this was difficult for me as I have bad knees... And the walk to the beach although beautiful was also difficult at times.
The walk to beach often meant seeing Coatis and iguanas.
We would return to this resort in a heartbeat.
As others have stated watch out for the vacation club people! Just say NO!

Stayed July 2014
4 Thank Trish T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 stars Reviewed July 29, 2014

We have been to Riviera Maya for the third time. We happily chose the Catalonia Royal Tulum (CTR). This hotel is our Best Resort Ever. If you are looking for a relaxing resort, no kids, great food, best beach on Riviera Maya, this is it. Let me tell you why we loved this resort and plan on coming back:

The staff are all great and they are all smiles with guests. Everywhere we went on the site we were always greeted by friendly staff with the extra effort to greet us both in Spanish as well as our native language. The hotel grounds and beach are perfectly manicured. The hotel is run quite efficiently. You never have to wait more than five minutes for the bellboy to either deliver or pick up your luggage. We had difficulty with our room keys upon arrival and they took care of it immediately.

This is the most beautiful beach we have ever been to. The Xpu Ha beach has nothing to envy beaches of Cuba, Saint-Martin or even Meagan’s Bay in St. Thomas. The beach is approximately 1.5 km long and the CRT is the only « large » hotel (288 rooms) on that beach. When walking the beach on either side of the hotel, you will find two or three other abandoned hotels on the beach (vestiges from past hurricanes) and also very small hotels such as the Al Cielo as well as a beach club. The nice thing about this beach is that you can snorkel and see lots of fish, there is a coral reef right in front of the hotel. You will find people reserving lounge chairs by pool or beach. We never reserved chairs and always found a place in the shade, at least at the time of year we went.

Pool area
The pool is exquisit. The chairs are very comfortable. There are two jacuzzi, one warm and the other at ambient temparature (cooler than the pool). The activities team are very polite and far from pushy, they ensure you are included in activities you may wish to participate in.

The breakfast and dinner buffet were okay and found lots of choices. The lunch buffet, which is located near pool and beach was the very best we have ever had. There were lots of fresh and healthy choices. The « à la carte » restaurants were also very good. The steakhouse is very nice just as the Italian and Spanish as well. We really ate healthy at this resort.

On-site dive shop
We went on two dives with the ProDive team and they are magnificent. Ask for Laura as your instructor. They are also responsible for lending the snorkling material as well as kayaks. You can also book snorkling excursions with them too.

There are lots of guests from Italy as the resort is part of Veraclub resorts. We have met people from all over the world and this makes for a very diverse resort, we just loved the place. We were not sollicited with timeshare sales people; we saw some of them but they were not after us. Upon check in they proposed an upgrade for $25 per person per day which we found the value to be somewhat poor. The only added benefit of people who upgrade was possibility to have breakfast by the pool and ocean. All rooms are equal. There are no ocean-front or ocean-view rooms. Rooms located on third floor mostlikely have a better view as the vegetation does not quite reach that high. We were in building 3 (out of 6 in total) and next time we will ask for a room on the third level. Going to Playa del Carmen is also easy, for reference, a taxi costs $50 for return trip (driver usually waits for you). They have a fresh juice bar on the beach which is popular in the morning. Getting coffee (awsome lattes) or drinks at the beach is easy and you never have to wait.

Room Tip: Third floor roomas may have better view as vegetation does not reach that high. Any building is fine...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
    • 5 of 5 stars
    • 5 of 5 stars
8 Thank DanBoy11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado, Usa
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 28, 2014

My wife and a few friends stayed here in early June. This is our first time here, but not our first time for the Riviera Maya area. The Hotel is as nice as there are in the area. The restaurants (about 5) are above average and don't require a dress code though I did dress up on some nights. There isn't a 24hr snack shop, but you can order room service 24 hrs a day, which we did not take advantage of. The Hotel grounds are a jungle which 'made us feel closer to nature' Due to the lay out of the buldings, there are no rooms with an Ocean views. So getting to the beach was a 5 minute walk each time. But I was real happy that we ddin't have to get toe the pool/beach early to get a decent spot. I was also dissapointed that there wasn't a swim up bar. Getting out of the water to get my drink was a hassle (it's not easy being me). The previous resort we stayed at had a man made reef which blocked all of the waves. This made it possible to see the fish in the clear water. The beach in this resport had quie a few waves which a lot of people like and had fun with, but not for me. But the best part of this Hotel..... No kids!

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars
    • 4 of 5 stars
    • 3 of 5 stars
8 Thank Luis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Catalonia Royal Tulum

Property: Catalonia Royal Tulum
Address: Carretera Cancun Chetumal Km. 264.5, Xpu-Ha 77790, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Xpu-Ha
#2 Spa Hotel in Xpu-Ha
#2 On the Beach Hotel in Xpu-Ha
#2 Top resorts Hotel in Xpu-Ha
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Catalonia Royal Tulum 4*
Number of rooms: 288
Official Description (provided by the hotel):
Adults only all-inclusive resort, located in Xpu-Ha, Riviera Maya, on the Caribbean coastline. It is surrounded by native jungle trees, local plants, mangroves and cenotes - water springs where a diverse variety of flora and fauna can be found in an unspoiled habitat. It is just 25km from Playa del Carmen and Tulum's archaeological site, and 85 km south of Cancun International airport, in Quintana Roo State, Mexico. ... more   less 
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Also Known As:
Catalonia Royal Tulum Xpuha
Riviera Maya Copacabana
Copacabana Riviera Maya
Catalonia Royal Tulum Riviera Maya, Mexico - Xpu-Ha

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