My husband and I love all-inclusive resorts and decided to try Catalonia Royal Tulum for the week because I liked the idea of the jungle and being further away from Cancun to avoid spring breakers as our trip was to relax and not deal with noise and craziness. Our luggage took awhile to get to our room so we just headed to eat first while we waited. I did notice a language barrier at this resort in asking questions to the staff about food details or understanding what they were asking. I quickly learned the key words but it was frustrating at times - like I asked for water and she brought me beer, little things like that - not a huge deal. But being around a ton of different languages, it was really cool to see the staff interacting with everyone. I am susceptible to mosquito bites and got eaten up pretty badly while there.
Rooms: We had the superior room. It was fine - nothing special but we didn't plan on spending much time in the room. I do appreciate the free minibar that is restocked everyday, showers were nice. Our room didn't have a strong musty smell others had mentioned. We had a nonsmoking room on the top floor which was a lot of stairs but we didn't hear neighbors. We had some ants but nothing awful. The fridge would make a loud clicking noise that woke me up a few times a night. We had taken advantage of a promotion where we went to a different resort for a night and then were upgraded for free upon our return to a junior suite. It was really nice to have a little more space, couch and table. We were on the second floor on the end and had a heavy-footed walker above us but it was only for a couple days and that was really the only noise issue. The luggage took about an hour to get to us this time. Overall, if you don't plan on hanging out in your room much, the basic room met our needs.
Food: Overall the food was not bad. It really depended on what we got. I'm vegetarian so was pretty limited on options, which I expected I would be eating a lot of pasta and salads. Like others, I enjoyed the pizza bar - best mozzarella sticks. I did ask for the margherita pizza which was supposed to have oregano on it (instead of basil I guess) but it came out as a cheese pizza. Another time I had ordered the vegetable pizza and instead of eggplant it had artichokes and a few other vegetables were missing. Oh well. The tapas place was ok. There were not a lot of vegetarian options there so I ordered all of the ones that were and we were brought other tapas than we ordered. They brought me bbq pork. I noticed, too, that the menus had the V designation for vegetarian but there were other entrees on the menus that were vegetarian also. We spent 40 minutes waiting for the Royal Steakhouse (really the only time we had to wait to eat). We did not feel it was worth the wait. I talked with the waiter and we discussed the only vegetarian option was the caesar salad, there were no entrees that were vegetarian and he offered to bring me a plate of steamed vegetables. No problem, I can always go to a different restaurant after if I'm still hungry. My caesar salad came out and had chicken instead of croutons and most of the steamed cauliflower had black spots. My husband wasn't too impressed with his order either. I liked the mexican restaurant, the Italian wasn't bad either - a lot of sauce options to make your own pasta. Room service after 11pm offers only three choices so make sure you're not counting on that as a fallback. We did the lobster festival and they made me vegetarian options which was so nice and my husband loved the lobster - so if you're into lobster, this may be worth the extra money!
Spa: A great getaway - anyone can use the indoor jacuzzi and sauna and steam room and then if you receive a treatment, you can also hang out in the outdoor chill area with water and tea. It was a nice way to end our trip since I wouldn't really do something like that back at home. Bardo did the massage and he was great.
Our flight was cancelled the night before and we had to scramble with trying to reschedule the flight and contact the transportation company to reschedule as well. Veronica and Robert were really helpful and even offered that we could stay another night at a discounted rate if we needed to.
Overall, I did really enjoy this resort. When we were at the other resort (a Barcelo resort) for the promotion, we were anxious to get back. CRT was quiet, mostly an older crowd, many cultures (yes I felt there were mostly Europeans), food was good for the most part (you can go find other options if you need to!), the size was great for us, loved the banana mamas and mojitos! I don't know if I would be back mostly because we like to try out new resorts each time we visit, but I would recommend it to someone else!
- Official Description (provided by the hotel):
- Adults only all-inclusive resort, located in Xpu-Ha, Riviera Maya, on the Caribbean coastline. It is surrounded by native jungle trees, local plants, mangroves and cenotes - water springs where a diverse variety of flora and fauna can be found in an unspoiled habitat. It is just 25km from Playa del Carmen and Tulum's archaeological site, and 85 km south of Cancun International airport, in Quintana Roo State, Mexico. ... more less
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- Also Known As:
- Catalonia Royal Tulum Xpuha
- Riviera Maya Copacabana
- Copacabana Riviera Maya
- Catalonia Royal Tulum Riviera Maya, Mexico - Xpu-Ha