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“Absolutely wonderful!!” 5 of 5 bubbles
Review of Catalonia Royal Tulum

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Catalonia Royal Tulum
Ranked #2 of 4 Hotels in Xpu-Ha
Certificate of Excellence
GreenLeadersPlatinum level
ohio
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Absolutely wonderful!!”
5 of 5 bubbles Reviewed January 6, 2014

We were here in October for 10 nights. We are planning to go back in October 2014. That in itself should be the review. We love the beach - nothing around you. Very quiet, no blaring music or screaming kids.

The room was clean, towells were thick. Armondo was our waiter every morning for breakfast. We never had to wait for coffee or water. He was on top of everything. We never had our dishes pile up at any of the restaurants. Very hard working people. Pleasant people.

Aerobics in the sea - did that almost every day. My husband used the gym.

We went to Coba and a Mayan lunch one day. I encourage the trip. Our tour guy was very knowledgeable. We booked through Apple.

I only wish they provided a better beer in the mini-fridge. We bought our own Tecate Lights before arriving at the resort. Sol, Dos Equi, Tecate - please!!

We ate in the steakhouse three times. Once in the Mexican, but wish we would have eaten there more. The buffet always had something we liked. It was convenient and quick.

We met some nice people on this trip. We are still in touch with two from Germany and may visit this country based on our meeting.

See you October, Catalonia!!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank diherbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,013 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (893)
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cannock
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed January 6, 2014

We visited here the first 2 weeks of December.
I wouldn't say there was anything amazing about the hotel, I feel we got what we paid for.
The food was nice enough, but we found it to be quite bland. But it was replaced regularly and seemed to be well cooked, neither of us had upset tummies. The best selection was at breakfast time. It was also nice that you could choose to eat at the buffet or at any of the A La Carte restaurants which were all part of the All Inclusive. We did find that we had to queue at the restaurants several times including the buffet restaurant but this would only be for a few minutes.
The rooms were nice, they were large and clean, the shower was massive.
It has been suggested that the staff favour the Italians but we never saw this, and I wouldn't know what advantage it would be to the hotel if this were true. The Italians do tend to smoke a lot but this was never a problem either.
The beach was really nice, although you couldn't walk that far before coming to rocks.
We did venture out a few times, you can get a 'Collectivo' at the hotel entrance, this was very convenient, safe and cheap, and recommended.
The entertainment we found to be very poor, the worst we have ever experienced, and we have stayed at much cheaper hotels than this one which is a big shame.
The staff were always polite and helpful, we do try to speak as much Spanish as possible as we are in a Spanish speaking country, but they could all speak English in any case.
The Coatis were the best entertainment while walking through the hotel grounds, we did however find the wooden bridges to be slippy after it had rained, the boards could do with being replaced with none slip ones as they were quite dangerous.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank jollyholsCannock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 5, 2014

We have visited Catalonia Royal Tulum 5 times and we love it. This is a smaller resort intended to be peaceful with a beautiful layout. The Xpuha beach is beautiful and nice and quiet. There's not a lot of other resorts on that beach so it's quiet which is what we enjoy. The resort and rooms are always clean. The staff are wonderful - they go out of their way to make sure that you enjoy your stay. We've always found the food to be delicious with a lot of selection including a la carte restaurants for dinner. We highly recommend upgrading to a deluxe or honeymoon package after arriving at the front desk - they offer a valuable package of extras to indulge you on your vacation! We plan to continue to return for another relaxing and stress-free holiday next year.

Room Tip: honeymoon room is awesome with great perks - loved it...we upgrade each year
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Cindy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed January 5, 2014

The staff was friendly. The food was decent. The restaurants each close one night a week, and we didn't plan properly to make it to the Tapas restaurant. But, everything else I had was good. I couldn't step near the bar or waitstaff without being offered a shot of Tequila. ;) They were wonderful. Actually, I found I didn't drink very much alcohol - though I certainly could have - because I was thoroughly enjoying the juice bar. The rooms were comfortable and clean. The towel-origami was very nice. I slept like a baby. It was never too loud or overcrowded. The beach was fantastic!! And our rooms in bldg. 6 were very close to it Nice picturesque walk from room to lobby with friendly, non-aggressive wildlife buddies. This was just about the most relaxing week I have ever had. Came with my girlfriends, but I'll be back with my husband.

  • Stayed December 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Jessica D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed January 4, 2014

We were skeptical at first when we were offered a “free upgrade” to the Royal Tulum because of our previous experience in Cancun where everything seemed to come with a catch to listen to some pitch on a time share. We were presently surprised, the hotel was great the staff were very nice and service was excellent. Even the tours were cheaper through this hotel than the ones in Cancun. The whole experience was fabulous. The only thing I would pick on is the food… although it was very fresh, the hotel catered mainly for the European palate… (Very mild or bland) for our taste. The food was better during Xmas eve and New Year’s Eve (all you can eat fresh lobster on the grill). The Mexican restaurant and the Grill were OK. The hotel mainly caters to Italian, Spanish and German tourists and even the entertainment crew were from Italy and did not speak a lot of English, but they were a fun bunch and kept every one entertained. I would stay again.

Room Tip: have proof of what you have paid for when checking in if you have prepaid.
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Welik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed January 3, 2014 via mobile

This was our 2nd time to Mexico and yet again it was a fab hol, staff very friendly, fantastic beach, rooms large and always clean, food was brilliant all the time, the only downside was the entertainment, it was for the Italians and there was hardly any English there, but don't let that put u off, it was great to meet and talk to Canadians and the Germans.

Stayed December 2013, traveled as a couple
Helpful?
2 Thank leckenby8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed January 2, 2014

My wife and I traveled here for our 25th wedding anniversary and had a great time. We did not go through a travel agency to book the resort, we booked it ourselves. One of our few knocks on the resort was that they did not have a notation on our reservation that we had already paid most of our stay in advance. So just a note that if you book and pay in advance yourself...bring proof of purchase. We also had a bit of a mix up for our anniversary dinner on the beach but they did fix the problem. The only thing I would say is that having to deal with those types of issues (poor communication) makes your dinner less romantic. Our room was nice, we were offered and upgrade to a honeymoon suite and we checked it out but felt it was not worth the extra charge...at least for us. The food was good, nothing mind blowing, but you don't expect that at an all inclusive. The Royal Grill next to the beach and the smaller beach side restaurant had great food. We enjoyed the Italian and Mexican restaurants also. I would say if you are a social butterfly this place might not be for you...unless you are Italian or Spanish, however we didn't mind. The beach is beautiful with decent snorkeling. Drinks were pretty decent and tipping definitely helps with quality. Service at the beach could be better but they only have a couple of ladies working the whole beach. On the whole were very pleased with our stay and would recommend it to anyone looking for a quieter more natural resort experience.

Room Tip: Choose a Deluxe room closer to the beach.
See more room tips
  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank SMITHventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Catalonia Royal Tulum

Property: Catalonia Royal Tulum
Address: Carretera Cancun Chetumal Km. 264.5, Xpu-Ha 77790, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Xpu-Ha
#2 Spa Hotel in Xpu-Ha
#2 On the Beach Hotel in Xpu-Ha
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Catalonia Royal Tulum 4*
Number of rooms: 288
Official Description (provided by the hotel):
Adults only all-inclusive resort, located in Xpu-Ha, Riviera Maya, on the Caribbean coastline. It is surrounded by native jungle trees, local plants, mangroves and cenotes - water springs where a diverse variety of flora and fauna can be found in an unspoiled habitat. It is just 25km from Playa del Carmen and Tulum's archaeological site, and 85 km south of Cancun International airport, in Quintana Roo State, Mexico. ... more   less 
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Also Known As:
Catalonia Royal Tulum Xpuha
Riviera Maya Copacabana
Copacabana Riviera Maya
Catalonia Royal Tulum Riviera Maya, Mexico - Xpu-Ha

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