My husband and I celebrated our 28th wedding anniversary at the Catalonia Royal Tulum the third week of September, 2013. Nearly everything about this resort was perfect for us.
Overall Resort Environment & Grounds: Adult only (no unsupervised dirty little fingers fondling the food at the buffet). Well-maintained ‘jungle’ grounds with natural cenotes and mangroves. Amazing beach. Small resort (which we prefer), so you don’t spend half your vacation getting from ‘point A’ to ‘point B.’ There are a lot of coatis running around, with a few iguanas scattered about. I just wish people would not feed the animals, as it is not only dangerous to people, but the animals lose their ability to forage for food and feed themselves. So enjoy looking at all of the animals wandering the grounds, but please do not feed them!
Staff: Outstanding service! We were greeted with a welcoming smile at check-in. We arrived before check-in time so our room was not ready (which we were prepared for). So we headed to the lunch buffet for some food and drink. There we were greeted by the sweetest young man, David, whose service was exemplary! He introduced himself, got our names, and from that point on David was our waiter at every breakfast and lunch. He really gave us our first impression of the resort, and it couldn’t have been better. We also received wonderful wait service by Geny at the beach. Relaxing on a beach chair with Geny bringing us cold drinks—ahhh, bliss! I also want to mention Julie in Guest Services—she was so helpful and sweet as well. I would have to say that we received excellent service everywhere we went at the Catalonia Royal Tulum. Even the a-la-carte restaurants had great service (which gave us a pleasant surprise, as it has been our experience that the a-la-carte restaurants are always slow at all-inclusive resorts). Also, the young ladies at the dive shop (Suzie, Natalie and Lola) were all so very sweet and personable. We didn’t get to go on a dive trip with them this year, but we will definitely dive with them next year!
Rooms: The rooms were spacious and very clean, and the fridge was cold and well-stocked. The air-conditioning worked and the flat-screen television was nice to have (although we didn’t spend much time watching TV!). The shower was large and we always had hot water. The king-size bed was very comfortable. The rooms must be well-insulated, too, because it was very quiet. The resort was 95% full (very odd for September), but the room was so quiet it felt like we were the only people in the entire building.
Food: I am so puzzled by some of the reviews saying the food was bad. I mean, I am REALLY puzzled. Breakfast was wonderful. The lunch was a bit different each day, and it was all good. All of the a-la-cartes were good, my personal favorite being the Mexican. The only one we did not eat at was the tapas restaurant, but tapas is just not our ‘thing.’ The only food that was just mediocre was the dinner buffet. We ate at the buffet one night, and we thought it was acceptable, but nothing to brag about.
Other Guests: Though probably half of the guests at the resort were Italian, I never felt ‘snubbed’ by the staff in any way. I really didn’t see that any single group was ‘catered to’ more than another. Sure, the Vera Club is on the premises specifically for the Italian guests, but they did their thing; we did ours. No biggie. The only recommendation I can make to this resort is to do something about the towel game, which was being played full-force. I believe people are going down to the beach before going to sleep at night to reserve their chairs for the next day. We met some people who went down to the beach earlier and earlier each day trying to get a chair under a palapa, and even at 6 a.m. there were no palapas available at the beach. That is ridiculous. If the resort wants to end this silly game people play, they need to make a ‘no reserving policy’ and enforce it by pulling all towels off the chairs at 7 a.m. each morning. We even saw one Italian couple who had palapas reserved at both the pool AND the beach! That being said, though, there is still a good bit of shade under all of the palm trees. So even without a palapa, and with the resort being 95% full, we were still able to find a shady spot to park ourselves for a few hours each day.
There really was so much to love about this resort. We loved the jungle-nature environment. The beach was spectacular. The service from the staff was outstanding. The food and drinks were all good. Even the relatively small size of the resort is perfect. And it is adult-only. We are already planning our trip to go back next year.
- Official Description (provided by the hotel):
- Adults only all-inclusive resort, located in Xpu-Ha, Riviera Maya, on the Caribbean coastline. It is surrounded by native jungle trees, local plants, mangroves and cenotes - water springs where a diverse variety of flora and fauna can be found in an unspoiled habitat. It is just 25km from Playa del Carmen and Tulum's archaeological site, and 85 km south of Cancun International airport, in Quintana Roo State, Mexico. ... more less
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- Also Known As:
- Catalonia Royal Tulum Xpuha
- Riviera Maya Copacabana
- Copacabana Riviera Maya
- Catalonia Royal Tulum Riviera Maya, Mexico - Xpu-Ha