Would have given 2.5 if that was an option. I usually do not believe negative posts, because we have been to other locations and the negative posts have not applied. However, all of the negative posts I read about this resort did apply. We have never stayed at a resort where you had to get up at 5:30 - 6:00 a.m. to reserve a poolside chair and beach chairs were all used by 10:00 a.m. We had read that this resort caters to the Italians and boy do they. They will get seated before you and you see all kinds of preferential treatment. They also will crowd in front of you at the buffet, etc. They even hire special entertainment staff just for the Italians. Our money should be just as good as theirs!!! I do not agree with the wrist bands to identify what country you are from. It is NOT so the staff knows what language you speak (like they say), it is so they know if you are Italian! The food was mediocor except for the breakfast buffet and steak house. The place does have a beautiful beach though and the wildlife adds to the ambiance. The spa service was very good and they did keep the rooms and the property clean. I have read posts about how friendly the staff is, but that was not the case. We stayed at El Dorado Seaside Suites last year and every staff member would always say hola when they met you. The staff at this resort would usually ignor the fact that you were even there. We did not let it ruin our vacation though. Went to enjoy the warm weather, but will not return to this resort.
- Official Description (provided by the hotel):
- Adults only all-inclusive resort, located in Xpu-Ha, Riviera Maya, on the Caribbean coastline. It is surrounded by native jungle trees, local plants, mangroves and cenotes - water springs where a diverse variety of flora and fauna can be found in an unspoiled habitat. It is just 25km from Playa del Carmen and Tulum's archaeological site, and 85 km south of Cancun International airport, in Quintana Roo State, Mexico. ... more less
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- Also Known As:
- Catalonia Royal Tulum Xpuha
- Riviera Maya Copacabana
- Copacabana Riviera Maya
- Catalonia Royal Tulum Riviera Maya, Mexico - Xpu-Ha