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Reviewed March 15, 2010

it is so run down. It looked as though there was ongoing building work, but I didn't actually see anyone doing any building. There was no hot water (we were warned about this when we checked in though), the towels and sheets had seen better days, and while the room was cleaned daily, the walls and bathroom could do with a good scrub.

On the positive side, it was spacious, in a good location and the staff were helpful. Just don't expect it to be quite as good as the photos suggest.

Date of stay: December 2009
  • Trip type: Traveled as a couple
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1  Thank OhNoTan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2010

We followed our Moon Handbook advice to stay here. Upon 1st look it seemed OK. But when we pulled sheets back (p paid, unfortunately!) there was caca on sheets. Upon further examination, we found grease, juice & blood stains on pillowcases. Also caca on floor & extremely stained carpet. In bathroom the walls had smashed bug bodies on them. The towels skimpy & threadbare with unravelling edges. No blanket at all available on cold night. When we complained they did nothing, did not clean, did not change our room, did not even say sorry. they DID NOT CARE!
We couldn't wait to leave! Disgusting & infuriating!

Date of stay: February 2010
  • Trip type: Traveled as a couple
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5  Thank glennyfull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2010

On the whole, I found Zaci to be a good value.

While the rate initially seemed unbelievably low, I think the rate was more in line with what I got in return. I didn't know beforehand how many stars Zaci is supposed to be, but the three stars I saw on its letterhead in the guestroom are probably misleading. Some of the things I thought could use improvement:
- very weak water pressure in the shower unless you want to shower cold
- threadbare sheets and towels
- crumbling, discolored soap everyday
- pool water did not look clean enough to swim in
- poor sound barrier (noise from outside and sound of fans from other guestrooms. Maybe getting a room with air conditioner is the solution for this?)
- purified water service was not dependable (one whole day without).

Positives:
-clean, spacious guestroom & bathroom
-free wifi in the lobby which I sometimes was able to catch from my room

The biggest problem I had - which I suspect won't be applicable to most- was with one of the staff members. Two non-English-speaking women took shifts at the lobby, and one of them was rude and gave me a hard time with the language. I don't expect locals to speak English and know enough elementary Spanish to get by. In situations where a simple answer like "aqui" would have sufficed, she would launch into a fast, convoluted speech without any hand gesture or other clues that could aid my comprehension. If I didn't understand, she would laugh derisively and shrug her shoulders or simply clam up and stare. Other than that, she usually ignored me, i.e. would not acknowledge my hello when I was dropping off or picking up the key. At first I thought she was just having a bad day, but it only got worse. On my last day, I was told I couldn't leave my suitcase for a few hours, even though other had already left theirs. As far as I could tell, interactions between her and other guests, whether English or Spanish speaking, were normal, friendly, and sufficiently verbal, which made me feel worse. I even wondered if it could be race-related (being darker and obvious non-Mexican).

But for this, I would have liked to stay longer, having found Valladolid to be a nice, laid back town with good sightseeing and activity options in and nearby.

Date of stay: January 2010
  • Trip type: Traveled solo
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2  Thank wanderlustt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2009

Stayed one night in the Zaci while passing through Valladolid. It is a basic Mexican hotel, with rooms a bit tired looking, but clean, comfortable, and with good AC. Purified water was available, and the staff were friendly. Free wifi in the lobby. Nice swimming pool. No food or beverage on site, but plenty of places nearby.

Date of stay: October 2009
  • Trip type: Traveled with family
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Thank Stewart M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2009

Our family of 13 stayed at Hotel Zaci at the end of May. (We had 5 rooms). We were very pleased with our stay--the value was outstanding. It was VERY hot (high 90s with high humidity) so rooms with AC were an absolute must (the hotel has rooms both with AC and without). The outside of the hotel is not much to look at, but as soon as you enter the courtyard area everything is very lovely. The staff speak NO English, but they were friendly and patient with my limited Spanish. The pool area is quite nice. The beds were firm but comfortable enough. The bathrooms weren't anything special, but they were adequate and we had plenty of hot water. The hotel has a purified water container downstairs where you can get water. Everything seemed clean.

My husband LOVED the fact that there was (fast) wifi in the open air lobby. We could almost pick it up in our room too, but not quite. Checkout time is 1pm, which is very convenient. They said we could leave our luggage at the front desk after that if we needed to (we ended up not needing to, though.)

The best part is the location--VERY close to the bus station. When we arrived, we followed the directions of a previous reviewer to go to the left out of the bus station and then around the corner. It wasn't far, but the sidewalk was in bad condition in some places, which made it a bit tricky to navigate the luggage. The next day we realized that if you go north of the bus station, you find the parking lot to hotel Zaci directly north of the bus station, and you can cut through the lot to the back of the hotel--MUCH more convenient!

The colectivos for Chichen Itza leave across the street from the bus station too, which again was very convenient to the Hotel Zaci. It is also just a couple of block to the main plaza in town.

Our only complaint was that in one of our five rooms, the bedspreads were extremely worn with holes in places. They were bright orange, unlike the other 4 rooms which had newer floral bedspreads. But that didn't bother us too much. Also, they don't have any non-smoking rooms. However, we only detected an extremely faint smell of smoke, which we hardly noticed. Overall, we were very happy--especially for the price!!

One other note: they do not accept credit cards--you must pay in cash, and we had to pay up front.

Date of stay: May 2009
  • Trip type: Traveled with family
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1  Thank mt229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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