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“Wonderful hotel”

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Hotel Hacienda Uxmal Plantation & Museum
Ranked #1 of 3 Hotels in Uxmal
Certificate of Excellence
Frankfurt, Germany
1 review
“Wonderful hotel”
Reviewed April 4, 2012

A very nice hotel with a beautiful garden with lots of birdlife; extremely polite and helpful staff, large , clean and comfortable room in hacienda style. The location just 5 minutes by foot to the site of Uxmal is perfect. we have had a very comfortable stay.

  • Stayed March 2012, traveled with family
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Helpful?
Thank Joachim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review, April 7, 2012
All of us at Hacienda Uxmal are very pleased that you had a delightful experience in our property.
Thank you for sharing it with the traveling community!
We look forward to having you with us again in the future. Muchas Gracias !
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761 reviews from our community

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Rating summary
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  • Value
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Brisbane Australia
Level 6 Contributor
210 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed April 1, 2012

A delightful set up with a welcoming pool after a 31/2 hour bus trip (2nd class sur) . There are only 2 ways to buy a ticket for this bus. Go to the bus station Sur in Campeche and buy a ticket or somehow find out the route and flag the driver to stop - you can pay the driver. The fare is cheap (approx 102 ps pp). We were unable to buy a ticket from Uxmal to Merida - instead we were told the approx times - you just wait at the bus stop opp the ruins and hail the driver. They will store luggage underneath. This is a local bus and there doesn't really appear to be official stops. It did fill up by the time it reached Uxmal so the people who boarded probably had to stand for the journey into Merida at least an hour.
The hacienda is quality accommodation.
We went to the sound and light show at the ruins 6:30 for 7pm - u keep the ticket and pay the difference to get into th ruins the next morning at 8am. We'll the catch the 12:35 bus to Merida.
Coffee drip machine. Have to buy the water here - ironic since we are paying more than double the tariff of elsewhere where potable water was free. Hair dryer , extra towels for the pool . Room needs more hooks to hang things on eg towels. Pay tv in English- Safety deposit box at reception. Comfortable bed. Good buffet breakfast foe 124 ps. Dinner good - a little pricey by Mexican standards. Welcome drinks and again the next morning afer our visit to the ruins.

If staying here suggest u take a torch when walking across the road for the sound and light show. Take the ruins from 8am. Not so hot and before the tourist buses arrive.

  • Stayed March 2012, traveled as a couple
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Helpful?
Thank Marilyn50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review, April 7, 2012
Thank you for your wonderful review!
We are delighted that you had a good time amongst us.
We look forward to seeing you again. Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston super Mare, United Kingdom
Level 4 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 23, 2012

A good looking hotel and different from the norm.

Located just a short walk from the Mayan site of Uxmal it is superbly located for the Sound and Light show at night and then a daytime visit to this gem of a site.

The rooms are of a good hacienda style with a good en-suite. The pool area was great for a cooling dip.

Their is obvious on-going renovation work that does not impact on your visit and shows the hotels intent.

  • Stayed March 2012, traveled with friends
    • Value
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Helpful?
Thank budar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schenectady, New York
Level 5 Contributor
79 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed March 19, 2012

The Hotel Hacienda Uxmal is so luxurious that I felt pampered from the moment I arrived. The rooms are beautiful, with all of the amenities you would expect from a 5* hotel. The bathroom is large with a deep oval tub. Fresh flowers add a special touch. The property is lovely and dates from the 1600's. Queen ELizabeth, Jacqueline Kennedy and her children, and many members of royalty have stayed here. There is even free wifi. An excellent restaurant serves delicious Yucatan food. I wish I could have stayed much longer! I just noticed that someone called this hotel "quite tired". I couldn't disagree more! This is a beautiful, reasonable hotel!

  • Stayed March 2012, traveled with friends
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Helpful?
Thank emilymolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review, March 29, 2012
On behalf of all of us at the Hacienda Uxmal, thank you for such a wonderful, thorough review!

This venerable, 338 year old family property is undergoing a series of enhancements to it's original
building, soon to be a museum. The surrounding grounds are enriching the beauty of the hotel, located about a half a mile south of the old hacienda. We have planted over 16,000 trees and continue to do so. Next time you come, we'll love to show you all we are doing so yes.... you are absolutely right ! Hacienda Uxmal is indeed, as per you title, "more than just a hotel !"

Thank you so much for sharing your experience!
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Mississauga, Canada
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 8, 2012

Stayed 1 night at Hotel Hacienda Uxmal as it was adjacent to the ruins. One one hand I was blown away by it's rich history, location and the famous people that stayed there in the past. It was like treading on sacred ground ....... On the other hand, the place has a certain charm BUT is / looks quite tired. Room A/C was VERY noisy, so was the ceiling fan. We thought that it was going to fall off the ceiling. Rooms were clean but very tired, bed was less than mediocre. Restaurant was adequate albeit ... expensive !! There is a stocked fridge in the room but beware of the prices for drinks !!!
I suggest bring your own beer or wine and just keep it in the fridge or you will get reamed !!

I suppose that being where they are ( off the beaten path ) that's the only game in town !
Knowing and despite what I know now, I would stay there again if I was visiting the ruins.

Of note ..... the light show at the ruins was NOT worth the effort, and that's the only reason that we stayed overnight at this hotel. Our guide Enrique was fantastic, a very cultured and educated man. The guide should not cost more than 350 P. so negotiate beforehand.

  • Stayed February 2012, traveled with friends
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Helpful?
1 Thank TallSailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review, March 9, 2012
Thank you for your comment! I am surprised about you not liking the bed... ALL the beds in the hotel are BRAND NEW. They were installed a couple of weeks before your visit. We are constantly upgrading all our rooms! You are right about the A/C unit... they are noisy and we are replacing the units this spring. Thanks again! Safe travels.
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Pretoria, South Africa
Level 6 Contributor
107 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 27, 2012

Great rooms (although not the cleanest), great gardens, peaceful setting. There was a frog in my room! (Supposed to be a symbol of good-luck i guess... but didn't feel that way the instant i spotted him!) Friendly service.

  • Stayed February 2012, traveled with friends
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Helpful?
1 Thank TravelbyLight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mallorca
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 10, 2012

Arriving at this hotel, unique, silent and just across the road from a worthy competitor of Chichen Itza, we were sure that our two nights at this hotel were going to be excellent. And sure enough, we were given a good room but we noticed later in the evening that there was a slight crack which lead to the possibility of creatures crawling through during the night. After speaking to the receptionist, the director was more than happy in changing our room and he gave us a wonderful room overlooking the swimming pool.
I can only say thank you to the director and all of the staff who are always willing to make sure that we always feel as if we are on cloud 9. Everybody and everything was great and I can only recommend this lovely hotel to anyone who is in search of tranquility, meditation and a harmonious feeling of serenity.

  • Stayed February 2012, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank MarcNeus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel Hacienda Uxmal Plantation & Museum, responded to this review, March 9, 2012
Thanks for such a great review of our property and Uxmal !
Travelers like yourself inspire us to continue our efforts in constantly improving our venerable facility and all the services we offer. On Behalf of our over 120 co-workers, again, Thank You !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Hacienda Uxmal Plantation & Museum

Property: Hotel Hacienda Uxmal Plantation & Museum
Address: In the heart of the archaeological park of Uxmal, Uxmal 97840, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Yucatan > Uxmal
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Uxmal
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Hacienda Uxmal Plantation & Museum 3.5*
Number of rooms: 82
Official Description (provided by the hotel):
In the heart of Uxmal, Hotel Hacienda Uxmal Plantation & Museum is the world's first hotel hacienda. Completely remodeled in 2002, and constantly up-dated,rooms overlook a central pool surrounded by beautiful tropical gardens and graceful palm trees, set in a working plantation with many kilometers of forest trails for walking, jogging, horseback and bicycle riding. All rooms have a terrace or a balcony. This delightful resort of contemporary colonial architecture is a favorite of royalty, world personalities and heads of state. The new Chocolate Museum neighbors our extensive gardens. Our location is ideal as a base from which to visit Yucatan's major attractions. Less than i hour driving time from Merida & only 40 minutes from Merida International Airport. Please contact us for transportation options & information. We have a money back guarantee that we are the best resort in the Uxmal area, Kindly contact us. ... more   less 
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Also Known As:
Hacienda Hotel Uxmal
Uxmal Hacienda Hotel
Hacienda Uxmal

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