Start with the pluses:
The place is VAST; huge rooms and common areas. Really interesting layout, loads of privacy within the house. We were a large extended family group and never felt squeezed! Tons of windows and patio doors for excellent cross drafts, and there is an abundance of natural light.
Location was fabulous if you are looking for peace and quiet. YOU NEED A CAR! 10 minutes from Telchac with a couple of restaurants and small grocery stores, 25 minutes from Progreso with bigger chain stores and loads of dining options; if you are looking for something a little more isolated this is the place (at least in Winter; I gather it gets busier during Easter and Summer vacation season).
Beach was mixed; on the one hand you can walk 10 KM and not see a soul. Directly in front of property there is very little shoreline but a ton of open beach 2 minutes west or east. Unfortunately there is a lot of garbage on the beach; hand in hand with a more remote locale, nobody maintains or cleans public areas.
The property managers at Yucatan Vacations were friendly and responsive. BUT, with no phone or internet in the house you either need to drive into town, or burn expensive international cell time to reach them.
STRONGLY ADVISE getting a Mexican SIM (if you have an unlocked cell phone) so you have a way of communicating! We eventually did just that and it made life easier! Reception with Telcel's "Amigo" plan was AOK and cheap!
Things to be aware of / concerned about:
- Water is, as advertised, trucked in to an underground tank. Shortly after a visit by the gardener who watered the plants we ran out. A refill truck was dispatched in a few hours, but as per the rental contract we expected to be charged for it (we were not) which would have made for an interesting discussion as the gardener really used a vast amount.... It would be helpful to have some way (indoor meter?) of knowing status of tank and separating / tracking tenant use from property use.....
- Pool was fairly nasty when we arrived, cloudy and tons of sediment (could see tracks from half-assed vacuum attempt in the silt). We hired the pool guys (a reasonable 150 peso charge) to come and clean it up, which they did nicely. Next day had a big windstorm, blew a ton of debris into the pool. Sigh..... Nobody's "fault" but as is apparently often the case in Mexico the pool does not circulate (there is no pump and no filter) so little we could do on our own. Would have been nice after the storm to have property managers take care of the second cleanup, but as we didn't ask I cannot fault them.
- Plumbing issues. We had hot water (a previous reviewer had issues but I gather the tanks were upgraded)! But after the water tank was refilled they had to send out a plumber to get the system re-primed; we had no water for a full day. Once primed we never had pressure to the outdoor shower; a must have if you are hitting the beach a lot. More importantly there are some issues with drains. I suspect toilets are not vented and p-traps are not installed in showers. At fairly regular intervals you get nasty sewage smells coming up through floor drains, toilets, and showers in various pockets around the house. Some in our group found it really off-putting. It was intermittent and didn't last long, but should be fixed.
We also had a foul odor coming from the pantry that never left; it wasn't likely plumbing related but needs fixing.
- Electrical charges; You are allowed only $25 "per stay". Unless you are given a short course (we were not) in meter reading and rates you have no way to track your usage. We were pleasantly surprised to find out we only owed an extra $10 at the end of our visit, but were stressed about it! Suggest that the amount / allowance be converted to a weekly amount rather than "per stay". Also suggest a guide to how to monitor / track so guests have a clue how much they are using. Same with pool maintenance and water issues; having a couple of laminates sheets that explain "how to" and "what if" would de-stress things!
- Nice "welcome basket" of chips and beer was appreciated. What I would suggest is a small starter kit for the kitchen and restocking a few basics. Guests would benefit from having salt and pepper and maybe a little sugar, just to get them started. Also with 12 frying pans a spatula / flipper would be nice. Not a single sharp knife in the house. We left behind a few items!
- Beds were a mixed lot / mixed qualities. Several had newer mattresses that were very comfortable, a few have seen better days. I would recommend updating a few of the older and saggier beds.
- Back sliding door had no working lock. Didn't have a clue until second last day! With small kids in our group and a pool out back......
- A/C in only 2 bedrooms. We were fine as evenings were pleasant in December, but if you come in hot season and have typical northern North American reactions to extreme heat......
Overall we had a nice time and felt we got decent value for the amount of rent we paid. With a few fixes this place would easily rate 4 stars, and if fixed up we would almost definitely go back!
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
|Friends getaway||Large groups|
|Check in / front desk||Service|