Just returned from a great trip to the Royal Suites Yucatan! This is my 7th time visiting the Riviera Maya and 1st time staying at the Royal Suites, so I have other all-inclusive experiences (Iberostar, Riu, Barcelo, Grand Sirenis etc.) to compare with the Royal Suites. Each resort has its plusses and minuses and I have yet to stay at a resort that “has it all” in one package at the type of price I’m able to afford.
For example, the Iberostar Parasio Maya had better food than the Palladium but the beach was in very poor condition as compared to the BEAUTIFUL beach at the Palladium. Or, for example, the Barcelo Maya Palace had ocean-front rooms whereas the Royal Suites had none, but the personalized service at the Royal Suites was FAR SUPERIOR to the Barcelo. The point is, all of these resorts are mega resorts that attempt to provide travelers with a nice vacation experience at a REASONABLE price and each one provides guests with a different experience. I can’t believe some of the pickiness I’ve read here by other reviewers. Expect to pay at least double, per-person, to what you’ve paid at the Royal Suites to get the type of highly-exclusive and ultra-personalized service you are expecting. Now that I’ve said my piece…on to my review!
Grounds/Location – The resort itself is about an hours drive, non-stop from Cancun airport and I would suggest upgrading your transportation to either “non-stop” or “private” to avoid the frustration of making multiple stops along the way. The resort itself is beautiful and has a “jungle feel” to it because of all the Mangrove trees and waterways. None of the rooms in the Royal Suites are directly ocean-front but in some (3rd floor) you can see the ocean off in the distance. The resort, as others have said, is huge, but the Royal Suites section is really nice because it is of a manageable size—smaller lobby, smaller pool and all of the room buildings are on a small “island” accessible by multiple bridges. If having an ocean-front room is of a high priority, I would look elsewhere – Barcelo Maya Palace Club Premium.
Rooms – Nice! Because there were 4 of us travelling, we had a suite as well as a connecting junior suite…both were very nice and clean and well-stocked with amenities (bathrobes, slippers, toiletries, pillow menu, mini-bar, i-pod docking station, DVD player, newer LCD TV and the best part – the Jacuzzi on the balcony). One week prior I requested building 69, 3rd floor facing the ocean and got exactly that. Not ocean front, but you could see it in the distance and had an open view not obstructed by lobbies or pools. Also, I recommend 3rd floor so you don’t hear people stomping around above you or moving furniture. One note however, is that when you book a junior-suite, be aware that the room is very open, in the sense that there really isn’t much of a divider between bathroom and sleeping space...this could be a privacy issue or a noise/light issue if some prefer to sleep in while others prefer getting up earlier.
Beach and Ocean – Perfect! This beach as a nice combination of rocky areas that are great for snorkeling as well as clear areas that are great for swimming. There are plenty of chairs and palapas. Also, as others have said, there is a Royal Suites section that has bali beds and nicer chairs as well as waitress service. BRING WATER SHOES and although you can rent snorkels for free, it’s nice to have your own on hand…saw plenty of tropical fish and a barracuda! Although the air temp was cool, the water temp was perfect! For even better snorkeling, consider taking an afternoon to visit nearby Yal-Ku lagoon in Akumal - its only $10 per person to get in (A LOT cheaper than Xel-Ha) and is only about a 12 minute taxi ride away.
Food- Overall, good. I was however, very disappointed with El Jardin, the main restaurant for guests of the Royal Suites. Not only was the food not that great there but the service was very, very slow and not that impressive. Not a big deal however, the other buffets were very good. I suggest eating breakfast at the Kentanah lobby and then its just a short walk to the Royal Suites Beach. Lunch was basic but ok and the dinners overall were good! We ate at the Japanese, Brazilian, Mexican and the Steakhouse and thought they were all decent. Some of the appetizers and soups were not too good but the main meal was always very good. The food is good but not outstanding so if this is the main reason for coming down, I would suggest staying somewhere else. The food is certainly not bad or horrible as some reviewers says---thats a gross exaggeration.
Pools – Plenty of them and they looked nice and clean but temperature-wise, they were too cold to swim in.
Service – The best I’ve EVER had at an all-inclusive resort of this type and price range! From the moment we checked-in, the workers could not have been more accommodating. Everything was taken care of for us and in-turn we were generous to the maids, butlers, bar tenders and golf-cart drivers. The golf-cart service was the best…no matter where you were in the resort, you simply called the lobby and within 5 minutes there was a cart there to pick you up. The resort is huge and we must have used this service at least 6 times a day and they were always there promptly! Of course, we always tipped them after each ride so I’m sure that helped! I can’t say enough about the workers at the Royal Suites and it was embarrassing to see how some guests were SO demanding and rude to the workers. Whenever we needed anything—towels, transportation, room service or a change in dinner reservations, it was only a phone call away.
Well, I hope this review helps people in making a decision about whether or not to book the Royal Suites. I really didn’t know much about it when I was booking it, except for the fact that it was a great price and I knew the Palladium had a nice beach so I was really, really impressed when we arrived. I would definitely return to the Royal Suites in the winter, fall or spring months. If I were to come back to the Rivera Maya in the summer, I would stay again at Barcelo Maya Palace because the lobby, pool area and Club Premium rooms are along the ocean and that strong wind keeps the heat and humidity down. Have a great trip and email me if you have any questions!
- Official Description (provided by the hotel):
- TRS Yucatan consists of 454 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, two exclusive swimming pools, plus one salt water pool, unlimited dinner reservations at the theme restaurants, private bars with premium beverages, 24 hrs room service, free Internet connection, bar service to the pools sun beds and an exclusive restaurants. Designed for adults only. ... more less
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- Also Known As:
- The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
- Royal Hotel Puerto Aventuras
- TRS Yucatan Hotel Riviera Maya/Akumal, Mexico