We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“dont listen to the negative reviews” 5 of 5 bubbles
Review of Grand Sirenis Mayan Beach Resort & Spa

We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Akumal
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Grand Sirenis Mayan Beach Resort & Spa
Ranked #14 of 22 Hotels in Akumal
florida keys
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“dont listen to the negative reviews”
5 of 5 bubbles Reviewed March 14, 2009

first you have to realize you are not going to US or CANADA .it really is a crap shoot what you get when traveling to the carribean. to say the least ,we are pretty seasoned travelers. You have to decide what you want in a vacation then search out that type of resort. We are mid forties,like to party like the next guy or lay in the sun and relax.At this resort they seem to put a lot of effort into entertaining kids away from the drinking and adults which is a plus for families.They have ample access to booze if thats your thing.The beach is top notch with plenty of chairs,and the pool areas are really large to accomodate whatever your need maybe. When it comes to food people have to realize this is a business.Yesterdays main course leftovers become todays "CHEF'S SURPRISE". At this resort i can assure you there is plenty of variaty and tons of it. If you travel thousands of miles and expect to be randomly chosen to get one of the select few beachfront rooms i would say chances are not good.LIKE i said this is a business. we coughed up a couple hundred bucks,got the best room over looking beach on the third floor, and got to enjoy the carribean like i went there for. I been down there between the coast and cozumel 8 times. pay no attention to this mythical star rating system,this resort will accomodate pretty much all your vacation needs ,if you go with an open mind. Sorry if you go and out of the five hundred+rooms yours may not be perfect , deal with,insist on a resolve and just enjoy what you saved and spent your hard earned money on. For the value of your money there is no better place on the mayan riviera. if you want perfection go atlantis in bahamas,for four hundred bucks a night. Over all this was a great place and i am very happy i chose to go there and i would recommend this place to everyone . signed MR COLD , HALIFAX

  • Stayed March 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank deedee_2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,675 reviews from our community

Traveler rating
    1,192
    909
    343
    122
    109
See reviews for
938
1,177
42
10
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (639)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Halifax,Nova Scotia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 10, 2009

My husband and I had a wonderful time and felt well treated. All of the staff were more than helpful and we would certainly visit again. A special thanks to Baltazar at the pool dining area and Rosa at the beach bar. We were there for two weeks (Feb. 22 to March 8) and can truly say that we felt a little sad when we left.

Sincerely,

Karen Payzand and Del Pearle
Halifax, Nova Scotia, Canada

  • Stayed February 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank payzant46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cold Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed March 9, 2009

Spa- did not use but checked out and very nice but way too expensive.

Fitness- good, new equiepment but not huge and way too far from rooms

Beach-poor, stones everywhere, you need to wear water shoes.

Snorkelling- average due to visablitiy

Pools- excellent, very clean and well kept and lots of them. Love the lazy river.

Drinks- poor no consistency

A la Cartes- poor, food quality was low

Buffet- Good, excellent variety and lots of food

Entertainment- low end, the typical down south shows

Rooms- excellent, huge, clean nice whirpool tub

Lounge Chairs- not enough seats and like everywhere else the battle to get a chair

Disco- small and very loud and need to take the shuttle as it is quite a distance from any room

Service- adequate, no on went out of their way to service

Conceige- awesome, they called to see if everything was going well, got repairs completed quickly

Excursions- cost are really high

Airport in Mexico- harrassed by timeshare people, when you get there go through the glass doors to outside and find your travel firm they will guide you to your connection to the resort

We have travelled to over 10 resorts in the carribean so we are comparing to these other resorts.

  • Stayed March 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank small-frycoldCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rhode island
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed March 8, 2009

We stayed at the Grand Sirenis Mayan from Feb 2 until Feb 9 2009. We booked the vacation through JetBlue Getaways. Upon check in we were booked into the older part of the hotel even though our reservations were for the Mayan Beach. The front desk would not honor our voucher and said only the larger tour companies were booked into the newer buildings of the Mayan Beach. We traveled with 3 friends. Our room tv did not work and it took 3 days for them to fix it, our friends had no ac working in their room. After calling twice, the 2nd day maintenance fixed their a/c so it ran all the time. At first this was ok but then the days got cooler and room was freezing. Called maintenance again and the air was turned off. OK, then climate turned warm, again and a/c was turned back on, with still no regulating of temperature. Final day hot water pipe let go and filled room with 2" of hot water and lots of steam. The management offered no apologies or credit. Spend the extra money and stay at one of the higher class all inclusives. Dont waste your vacation here.

  • Stayed February 2009, traveled with friends
    • 4 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank judw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Alberta
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed March 7, 2009

Ok, when a Canadian goes from -20 C to +30C do you think they might consider Air conditioning improtant? (especially at a 5 star Hotel!) Then when they pick up the phone to report it..... the phone doesn't work. It took 2 calls and 3 days to fix the phone and the Power on/off all night that causes the Air Con to turn on/off was never fixed the whole time we were there. I even e-mailed them when I returned, and no response in 3 weeks now?! We also noticed poor maintainence through out the resort. Choose one of the many other resorts in the area before taking a risk on this one. Note the many other complaints on TA of the same power issues.

  • Stayed February 2009, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank adrianward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Akumal hotels
2.7 mi away
Secrets Akumal Riviera Maya
0.0 mi away
Grand Sirenis Riviera Maya Resort & Spa
0.9 mi away
Grand Palladium Kantenah Resort and Spa
Show Prices
Show Prices
Show Prices
5.3 mi away
Luxury Bahia Principe Akumal Don Pablo Collection
4.8 mi away
Grand Bahia Principe Tulum
5.4 mi away
Grand Bahia Principe Coba
Show Prices
Show Prices
Show Prices

Been to Grand Sirenis Mayan Beach Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Sirenis Mayan Beach Resort & Spa

Property: Grand Sirenis Mayan Beach Resort & Spa
Address: Carretera Federal Cancun-Tulum, | Zona Costera, km 256,3, Akumal 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#11 Top resorts Hotel in Akumal
#13 Luxury Hotel in Akumal
Hotel Class:4 star — Grand Sirenis Mayan Beach Resort & Spa 4*
Number of rooms: 456
Also Known As:
Grand Sirenis Mayan Beach Resort And Spa
Grand Sirenis Mayan Beach Hotel Akumal
Grand Sirenis Mayan Beach Resort & Spa Riviera Maya/Akumal, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing