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“Great value for money” 3 of 5 bubbles
Review of Grand Sirenis Mayan Beach Resort & Spa

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Grand Sirenis Mayan Beach Resort & Spa
Ranked #12 of 23 Hotels in Akumal
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great value for money”
3 of 5 bubbles Reviewed December 7, 2013

My Partner and I stayed at the Grand Sirenis (Mayan Side) for two weeks 19/11/13 - 03/12/13.

We stayed in Block 29 of the Mayan Beach Resort (although the resort is not really split into two, it's just one big resort with two main blocks of accommodation).

Overall the holiday was enjoyable although I do feel that the rating of the hotel is generous. I'd put it at a 4* at best. The food was good but repetitive, although that's to be expected when staying at an AI resort.

Ala Carte restaurants - we ate at Italian, Mexican, Japanese, Cajun, Brazilian and the Steak House. Italian, Mexican and Cajun were not good. However, the Steak House (had fillet mignon), Brazilian and Japanese were great. Japanese was our favourite by far!! The food cooked in front of you was great and the chef was very entertaining.

Accommodation - as I said above we were in block 29. Which was on the very end of the Mayan beach resort side. This was good as wasn't too noisy from the loud pool. Although unfortunately we had a number of inconsiderate neighbours who liked to shout loudly at 3am! But that's wasn't the hotels fault. I found the mattress very uncomfortable so asked our concierge to help with this. They gave us a mattress topper which greatly helped. Be very careful when it rains, I'd opt for bare feet rather than sandals when walking around, if it's wet as the floors are like ice rinks.

Excursions - we did Xel-Ha, with dolphins. We did the platinum experience which was amazing. We had a good length if time in the water with the dolphins and loved Xel-ha too. Captain Hook - sooooo much fun. Despite the heavy rain we loved it. Coba - fantastic. Such a good tour and you are able to climb the temple (I'd advise to come back down on your bum as it is very steep!!) Chichen Itza - we found the tour boring in comparison to Coba, but still good to see the main temple. We also visited Tulum (using a taxi) it cost us 625 pesos for a round trip and the driver waited for us. This was between four of us so worked out quite reasonable. We also went to Playa del Carmen on the local transport, taxi on return. We visited "5th" Avenue, although described as the place to shop, we found it be predominantly souvenir and tacky shops. But we got some nice bits nonetheless.

Spa - we went to the spa at the Sirenis and loved it. We had the fire package which included a chocolate wrap (fantastic!!). Well worth a visit! Although it was quite pricey, my partner and I attended the "celebration" breakfast, which is basically an attempt to sell you a time share. As an incentive they gave you 100USD to spend at the hotel. So we used this to get money off our spa package.

The staff are great and can't do enough for you. The hours they work are crazy. I would advise taking smaller notes of pesos as there is an expectation to tip, particularly, waitresses and bus drivers. Although the reps tell you it is not expected it's often how the workers make a living.

One thing to mention is both my partner and I were unwell during the second week, with food poisoning type symptoms. So be careful when choosing your food options.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Sarah_D1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,755 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (668)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 4, 2013

My wife and I stayed here for one week between 11/24/13 and 12/1/13. We had a fantastic break, enjoyed our stay in this great resort. Everything was great, the staff, the food, beach front and the ambience.

The staff are very friendly and extremely hard working. The dinner restaurants are awesome. Breakfast/Lunch buffet was amazing, really complete and full of options. There was an excellent variety of food of very good quality.

Outstanding in service and facilities. Everything is very clean, room, pool & towels as was the rest of the resort and well maintained.

The spa experience is amazing. We did 4 elements massage and water circuit, just brilliant!

Highly recommend if you are looking for a relaxing break!!!

Room Tip: Recommend second floor rooms and rooms closer to the Main lobby. Range room numbers 20/22
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Karim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 4, 2013

This is a very large complex, but it offers a high standard of accomodation and you will be greated and served in the highest manner. The food is great and the a la carte restaurants are amazing highly recommend the Japanese.Cant speak highly enough of the staff they are the best and i would be happy to employ them all as my staff! I will be coming back to the Grand Serenis and hopefully take up a time share (AMAZING!!!!!) If your considering Mexico this is a sure fired winner 10 out of 10.

Room Tip: mmm this is difficult my best sugestion is to ask for what you want out of your holiday ie pool, bea...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank pirateNo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 4, 2013

We been there together with my wife in november2013 and I have to say that was our best holiday ever. We very much enjoyed our stay at Grand Sirenis. Resort and food was amazing. We meet lovely people so we are planing to visit that pleace again.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Joa803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dar es Salaam, Tanzania
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed December 1, 2013

We had a family reunion for New Years. In total we were 28 people, only about 10 got a mild stomach problem we think it was at the beach hut food. We all very much enjoyed the resort and the food was amazing. They went all out for New Years dinner and party. The lazy river and snorkelling on site was fantastic. If your going as a big group we were all in different buildings not sure why!!! In our case it worked itself out as we would all meet at the one pool side and at 6 for dinner. Needing a wheel chair was a problem and expensive but the doctor on site was fantastic.

  • Stayed January 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Syl006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederikshavn, Denmark
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed November 29, 2013

First of all, kudos goes out of my concierges , Edgar and Diego in the Luum habbitats, then Franklin plus the 2 Diego's at the pool bar , lastly but not least Roman which is one of the waiters in the Snack Bar / Steakhouse , he is there from the morning hours until it turns into the Steakhouse at 6pm , overall i very much enjoyed our stay here, and i am sure my fiancé did as well.

We met some lovely people while we were there but sadly also some people who could easily ruin your day, the staff are really showing to much leniency and restraint towards people who completely disrespect their rules, and hotel security ? , never saw them once handling the problems there was at the resort, i know another Danish couple who went there who got woken up every morning but the couple next door to them slamming with the doors, screaming at eachother and so forth, i expect that when you pay close to 4.000$ for a 2 week stay and you file a complaint with your concierge that they deal with it.

Me and my fiancé are definitly planning on returning to this place, but not at the current prices that our charter company wants to charge us, it aint worth that much, had it been easier finding connecting flights from Denmark to Mexico it would not have been a problem for us to book it our selves.

Room Tip: Want to be able to get a little more sleep than normal, make sure to get rooms away from the pool ar...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Claus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lethbridge, Canada
1 review
4 of 5 bubbles Reviewed November 28, 2013

Resort was really nice. Upgrading was being done while we were there which is nice to see. Spent lots of time at the pool and enjoyed our server Paulina. See was very friendly and allways there to serve us. Also, the games corordinator Desiree kept us busy and allways laughing

  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Terrie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Sirenis Mayan Beach Resort & Spa

Property: Grand Sirenis Mayan Beach Resort & Spa
Address: Carretera Federal Cancun-Tulum, | Zona Costera, km 256,3, Akumal 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#10 Top resorts Hotel in Akumal
#11 Luxury Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Sirenis Mayan Beach Resort & Spa 4*
Number of rooms: 456
Also Known As:
Grand Sirenis Mayan Beach Hotel Akumal
Grand Sirenis Mayan Beach Resort And Spa
Grand Sirenis Mayan Beach Resort & Spa Riviera Maya/Akumal, Mexico

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