A great holiday just spoiled slightly by getting caught in Tropical Strom Erick and having to endure 2 1/2 days of torrential rain. It didn't ruin our holiday but lessened our suntans. Large complex with plenty to do for all ages. The pools are spotless and there was plenty of entertainment during the day, but if you don't want entertained head for quiet pool. However, I have a real concern about guests being allowed to smoke at the side of the pools and even in the pools as the move toward the swim up bar. This is definitely not safe or healthy.
Rooms are excellent, very big with brilliant beds. Bathrooms are also big with full body showers and jacuzzi baths. They were cleaned daily and like the rest of the complex cleanliness seemed to be of paramount importance. Another small complaint was that on the two occasions we called room service they took well over three hours to respond to our concerns and complaints.
The food was excellent even in the standard buffet rooms but even better in the gourmet restaurants, though my second complaint is why you are restricted to three bookings a week as most times the restaurants were not full. Luckily we managed to get in to a different one every night just by charming our concierge and the restaurant captains. My third complaint is the outdated rule of men having to wear long trousers to the gourmet restaurants. This is a seriously outdated rule, I agree no gym or football shorts or tops but dress shorts are more than satisfactory. All that this rules results in is many men, who are not aware of this rule, wearing the jeans or tracksuits that they flew out in, which are in most cases are a lot less smarter than dress shorts.
The entertainment in the evening was mixed and seemed to meet most people's tastes though if you want a quite drink the two lobby bars are ideal. Though, big complaint - no port!!
The staff throughout the complex were hard-working, polite and worked really hard to make your holiday perfect and deserve praise for that. A good choice of complex for all ages and worth considering when making your holiday accommodation selection.
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- Also Known As:
- Grand Sirenis Mayan Beach Resort And Spa
- Grand Sirenis Mayan Beach Hotel Akumal
- Grand Sirenis Mayan Beach Resort & Spa Riviera Maya/Akumal, Mexico