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“Fantastic honeymoon” 5 of 5 stars
Review of Grand Sirenis Riviera Maya Resort & Spa

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Grand Sirenis Riviera Maya Resort & Spa
Ranked #13 of 21 Hotels in Akumal
Scotland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic honeymoon”
5 of 5 stars Reviewed October 1, 2009

We went for our honeymoon to this resort and are already planning to go back for our anniversary. This resort was fantastic, the service was excellent as was the food. The choice of food was amazing as you can book into any of the 7 restaurants, we had one night in the buffet and then the next in a restaurant. The staff were very friendly, always smiling and nothing is too much trouble. The rooms were very big and very clean, they were cleaned every day with fresh towels and your fridge stocked up. The pools were amazing, we spent alot of time at the games pool, which had the swim up bar and also waitress service if you wanted a drink to your sun lounger!! The lazy river was great and was never too busy, it was nice to go and relax. The beach was very nice and clean. Plenty of places to get drinks and something to eat. The entertainment during the day and at night was very good. We met nice people and plenty of bars to have a drink at. Our rep was always to hand if we had any questions. The only thing was the midges were awful and the spray I took over didnt work, the people who work in the shop do not have good english so it was hard to get stuff. The shop isn't very good and found it very expensive, even for a paper!! We cannot recommend this hotel enough, we had a lovely honeymoon here, we were treated with champagne to our room the night we arrived, breakfast the following morning to our room and then fresh fruit basket, tekilla and bath lotions as well. We also got a free dine at the french restaurant which normally has a charge. We will definetely be going back next year.

  • Stayed July 2009, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank mrsfraser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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BC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 30, 2009

My friend and I arrived home from the Grand Sirenis just two days ago and I have missed it immensely since. I would recommend this resort in an instant. It was my first real trip to Mexico and do not think I could have had a better time. Our stay at the GS had a huge part in that!
The resort, as a whole, was absolutely fantastic in almost every way. There can always be found some things to complain about, and it does depend on one's personal taste, but overall I was greatly impressed by this place.
If I had to complain, there would be only a few things: our shower drain seemed to be clogged and it took several days and requests to have this fixed. It is also a bit of a walk to get to places around the resort, but I don't necessarily think this is a horrible thing. The resort is a beautiful place (and I definitely needed the walking with all the eating I did at the fabulous buffets!!), but it could be an issue for older guests or those with physical disabilities. We also had one slightly negative experience with the bar service but every other time it was impeccable. The other minor issue was the window between the bathroom and the rest of the room. I had heard about this issue before arriving, so we asked for a room with frosted glass immediately upon arrival. There was still a bit of space around the window into the room, which was a bit uncomfortable, but my friend and I just agreed to "not look" in the general area when using the bathroom. This might be an issue for others going with anyone other than their spouse. It could be awkward for friends or families traveling together. The last point could be considered a negative, although it also goes along with the positive. The resort is HUGE. We got lost several times on our first few days, but that is because there is so much there! We feel like we mastered the place enough a few days into it to find our way around.
Those slight negatives could in no way compare to the fantastic service we enjoyed the rest of the time. The architecture is unique and beautiful. It reminded me of some of the Mayan architecture in the area and I enjoyed it immensely. The resort is always clean and luxurious. The food was exquisite and delicious. I only got the opportunity to dine in one of the restaurants (the El Rancho) while we were there - and it was wonderful. I enjoyed ALL of the buffets JUST as much. The service was always out of this world. Most of the waiters are friendly and extremely quick to help and serve you. There is plenty of selection in the food (more than I knew what to do with!) and it was a treat experiencing it all. I have never eaten so well.
The room was large, decorated wonderfully and a delight to stay in. Like everything else there, the accommodations made us feel very upscale.
The beach was an absolute joy. There is so much of it to explore and enjoy. We visited in the low season and found a huge majority of the beach property to be empty! We enjoyed walking it by ourselves. The main beach is a beautiful cove-like area with fish near the shore and interesting rock formations to look at it. It can be a bit rocky, so be careful when walking or even consider bringing water shoes. The water is clear, colorful and warm and I miss it like crazy!
There are snacks and drinks wherever you turn, even at the beach. You cannot go hungry there!
The pools were refreshing and the "Lazy River" was a huge favorite. I went several times during my stay.
The nightly entertainment was highly impressive. We went to a show every time we could. The dancers are professionally talented and we had many good laughs during the audience participation segments of the shows.
By far my favorite part of my time at the GS was the unbelievable staff. With a few exceptions (like there will always be), the staff was efficient and incredibly friendly. I feel like I made many new friends there. We were treated like royalty and had the best of time talking with the bellboys, waiters, bartenders, entertainment staff etc. Even though some spoke with limited English it was a wonderful time each time we spoke with someone. I could not say more about how wonderful they were. It was honestly hard to leave them when it was time to go home!
I have just returned and am thinking of ways to get myself back there as soon as possible. I highly recommend the Grand Sirenis to anyone interested in a trip to the Mayan Riviera. There are also many amazing places to visit in the area and we enjoyed doing so. It was equally as wonderful to return each day to the Grand Sirenis. An absolutely FANTASTIC time.

  • Stayed September 2009, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank AmoMexico7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 30, 2009

5 star beach, 4 star rooms, 3 star grounds and food. Only problem we had was that our package was supposed to include a lobster dinner. I even had it in writing and they still would not honor it, they said it was $70 extra per person.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank LauraTReno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Level Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed September 28, 2009

We stayed at this hotel during the last week of August, two parents and 3 children.

Although the trip from the airport to the hotel was very long (1.5 hours) the distance was worth the wait. The hotel was only 50% occupied due to school was starting the next week and some left-over fears of H1N1.

After a 12-hour trip we were greeted with champagne! What a nice touch!

We had an excellent room with an ocean view. The staff was extremely friendly, especially Marco, who heads up the kids club. The kids loved him! The kids also loved the beach and the Lazy River.

We never went to the themed restaurants because our kids are too impatient to sit down longer than it takes at a buffet, so we ate at the buffet or beach bbq the entire week. The food was always good although the themed nights (England, Chinese) brought in some interesting dishes to say the least!

We were blessed with 7 days of sunshine, it only rained one evening and one night.

The night shows were great and the dancers were really entertaining

The complex itself is extremely large but if you tire of walking between the beach and your room, there are always large golf carts to whisk you to your destination.

The room was nice and the beds were comfortable.

We went snorkeling - amazing what kind of fish and sea creatures we saw, just two dozen feet from the edge of the beach.

We had so much fun, we didn't bother with any excursions.

We would definitely book at this hotel again.

  • Stayed August 2009, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
7 Thank CriCriFischer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 28, 2009

My girlfriend and I (in our early.mid 20's) travelled to the Grand Sirenis with Thomas Cook for 2 weeks. As soon as we arrived at the hotel the service was 5 star. We were greated with Champagne and a cold face towel, which was much appreciated after a 10 hour flight., with a traditional Mexico band playing in the lobby. When we booked we asked for a king size bed, but at check in we had been given a room with 2 doubles. We asked to have this change and 10 mins later they had a new room for us looking out into the gardens. The hotel itself is quite modern looking, with a grand entrance. The main pool was a little busy for our liking, as this had a swim up bar, but the activities pool was much quiter, and had a juice smoothie bar nearby, which tasted gorgeous. The sister hotel also had a pool, which was available for use, this also had a swim up bar. The lazy river was great - grab a cocktail and relax for 15 minutes. The a la carte restuarants were a little hit and miss, but this was not a problem because the buffet had lots of choice and the food was always good. The Japanese and Brazilian were our favourites, and the fillet steak in the steak house was also very good. Would highly recommend this hotel to anyone.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank ChrisH26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton,
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 22, 2009

I wont bore you with all the details of a full in depth review. What I will say is that the Grand Sirenis, Riveira Maya is the best all inclusive complex we have stayed in. The staff are a credit to the company. I could not possibly mention all of the staff who deserve credit, exceptonal service given by Mario, Saret, Ramon, Joachim, Nelly.... I could go on and on. Accommodation, food,entertainment were brilliant. We will return and recommend to friends and family.
Dave and Tina, Southampton

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank dpd53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macclesfield, Cheshire
Level Contributor
44 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed September 17, 2009

Got back on Tuesday and I just have to say WOW!
We had a fabulous week! Where do I start??!

The hotel is so impressive. Lovely white low-rise buildings which glow at night. Huge modern lobbys, very spacious. Check-in went smoothly, champagne on arrival & we upgraded to building 19, top floor ocean view.

The rooms are so lovely and big. Jucuzzi bath was brilliant & bathrobes & slippers provided.
Being honeymooners, we had champagne, tequila & fruit delivered on our first night. The next morning we had fresh juice, fruit & muffins/pastries delivered to us for breakfast & also a basket of bath lotions. We were feeling very spoilt!

The food was great! Much better than I expected, as it was my first all inclusive. I didn't expect as much choice as there was....I had a full plate everyday with all different foods!!!
We tried the Japanese which was FAB! Lots of fun & the food was delicious too. It was a great experience & the chef was so good at it!
Next we did the Mediterranean which was very nice but nothing special.
We then did Italian which was great.
Cocktails were so yummy!

The staff made this holiday even more special. Fernando the bellboy is a legend! Great guy, always giving us a lift back to our room, always smiling.
Everywhere you go, you get a smile and a "Hola!". They really couldn't do enough for you. Always checking everything's ok with your holiday.

The pools were great, we spent half our time in the lazy river with a cocktail in hand! The resort was at 30% occupancy which meant it was so peaceful & we had the lazy river & lagoon pool to ourselves most of the time!!!
The beach was also lovely, a little rough on your feet at times but sandy and soft in other places.

I tried the spa. I had a "lomi lomi massage" on the beach which was so relaxing & great value too.
We watched two of the shows. The tribute act which was a lot of fun & also the circus which was very impressive!
The only thing we didn't really check out was the disco.

All in all, we had an amazing honeymoon & made an excellent choice with the Grand Sirenis. We absolutely loved being there & can't wait to go back.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
8 Thank Samcheese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Property: Grand Sirenis Riviera Maya Resort & Spa
Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Akumal
#10 Top resorts Hotel in Akumal
#10 Family Hotel in Akumal
#11 Spa Hotel in Akumal
#11 On the Beach Hotel in Akumal
#11 Luxury Hotel in Akumal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Sirenis Riviera Maya Resort & Spa 4*
Number of rooms: 948
Official Description (provided by the hotel):
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 
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Also Known As:
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico

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