My husband and I travelled to the Grand Sirenis Riviera Maya from February 12-22, 2014. We travelled with another couple who we travel with annually, we are all in our 30s, from Toronto, Canada.
Beautiful weather (27-32 celsius and sun everyday!)
Great coffee bar (expect to wait at least 10 minutes for your coffee, everybody loves them)
We liked the beach (bring water shoes, there are rocks and reef and sea urchins, but that makes better snorkelling)
Giant rooms (the showers are awesome, jacuzzi tub is great, there is a giant hole in the wall between the bedroom and bathroom but in our relationship we aren't embarrassed about this stuff so, whatever)
Enjoyed breakfast buffet (Eric was our favourite waiter in the main buffet), all the locations for brekkie were decent, same goes for lunch
A la cartes we liked: Japanese, Mediterranean, Brazilian-by far the best food and service, our waiter was hilarious and the only staff member who thought it was great that we were celebrating our first wedding anniversary
Lots of lounge chairs available IF you get up early to find them, especially if you want a beach lounger in the shade
Cabanas around pool a nice touch
Enjoyed the drinks
Corona is the beer on tap
Maid service was great (we tipped $5 a day and I brought a small gift each day--such as perfumes, pretty toiletries, etc)
Fast trip from airport to resort-about an hour (PS we flew Transat-don't buy the $6 beers in the parking lot, they are only $3 on the bus, and there IS a bathroom onboard, they didn't tell us and we all cheered when we found out, and drank more)!
The shows are funny and sweet (we liked Grease and Lion King), the staff try really hard-so have a good sense of humour and appreciate their effort, the complainers on here are REAL JERKS-want to see a great show? Pay like the rest of us and go to Broadway, not a resort!
Each block has its own concierge to book reservations, just make sure you reserve ASAP, and be sure the dates and times are correct
Free room service, takes about an hour, food is gross but if you have had drinks, it works :)
Fun music by the pool, and pool staff/entertainment staff really try to engage you
Fabulous service and recommendation by Luis, the spa sales person. We got couples massages on the beach in the beach tower and loved it
CONS (hate giving cons!):
The WORST experience was the 100 or so Spanish kids (18 and over) that were wasted alll the time, banging on doors at 4am each night, one stole my beach hat (we got it back because she was an idiot and wore it the next day), rude, entitles brats--I know the resort can't ban people, but they could have managed them a little better...eventually a security guard followed them around to shut them up, but it was absolutely out of control (and we are NOT prudes, so I can't imagine how other reacted to them)!
Ridiculously slow check in, considering very few people were in line, we arrived around 8pm
We were promised ocean view, we probably had the worst view on the resort, facing a factory or something, I don't know what it was, I think we were in block 2300--great location, fabulous actually, just a bad view
We had some issues with our reservations, wrong dates were given to us (be sure to double check and compare)
We were told that we would have a welcome bottle of tequila, it was not there, they sent it up later upon our request
We were told that something nice would be done for us for our first anniversary, nothing was done--so we asked for it (haha, lame)--so then 2 days later they sent us a bottle of sparkling-nice but a little late ;)
Very hard bed, not great pillows--but, enough pillows to kind of figure it out
Cajun and steak a la cartes were not good. Well, the steak could have been good, but my steak was sooooo blue. So, maybe order a little more well done than usually, and you might be okay.
All in all, we had a great time. I will not return due to the Spanish young adult infiltration. I realize that it could happen anywhere, but I do believe if we went to an adults only resort, we would avoid that type of clientele. We don't mind party people, but that crowd was NOT our cup of tea (ignorant, childish, entitled).
Enjoy your stay at this resort!
- Official Description (provided by the hotel):
- The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more less
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- Also Known As:
- Grand Sirenis Riviera Maya Hotel Akumal
- Grand Sirenis Riviera Maya Hotel And Spa
- Grand Sirenis Riviera Maya Akumal
- Grand Sirenis Mayan Beach
- Grand Sirenis Mexico
- Gran Sirenis
- Sirenis Riviera Maya
- Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico